Our Partners
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 Quality Channel Partner of Mercury Interactive Corporation.
 Authorized Educational Partner of Segue Software, Inc.
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| CANCELLATION AND WITHDRAWAL POLICIES |
- Any written contract or agreement signed by a prospective student is not operative until the student attends the first class or session of instruction.
- A student has a right to cancel the Enrollment Agreement with the School, withdraw from a course at any time, and receive a refund (see REFUND POLICY) by providing a written Request for Cancellation/Withdrawal and Refund to:
Director. Portnov Computer School.
1580 W. El Camino Real # 12, Mountain View, CA 94040
- For the purpose of sending refunds in timely manner, the date of withdrawal is determined as the date when the School receives the Request for Cancellation/Withdrawal and Refund.
- For the purpose of calculating the percentage of tuition received, the date of withdrawal is determined as follows:
a) If the student delivers the Request for Cancellation/Withdrawal and Refund to the School in person (or with a help of a relative, friend, etc.) prior to or on the first day of instruction, the date of withdrawal is the date of signing the Request.
b) If the student signs the Request for Cancellation/Withdrawal and Refund prior to or on the first day of instruction, mails it to the School, and the letter with enclosed Request is postmarked within two business days from the date of signing, the date of withdrawal is the date of signing the Request; if the letter with enclosed Request is not postmarked within two business days from the date of signing, the date of withdrawal is the date the letter was postmarked.
c) If the student has enrolled in a course but never attended the course, the date of withdrawal is the first day of instruction.
d) If the student delivers the Request for Cancellation/Withdrawal and Refund to the School in person (or with a help of a relative, friend, etc.) within one week following the date he/she last attended the course, the date of withdrawal is the date of last attendance of the course.
e) If the student mails the Request for Cancellation/Withdrawal and Refund to the School, and the letter with enclosed Request is postmarked within one week following the date he/she last attended the course, the date of withdrawal is the date of last attendance of the course; if the letter with enclosed Request is not postmarked within one week from the date of the last attendance of the course, the date of withdrawal is the date the School receives the letter with enclosed Request.
- If the student is unable (due to illness or other reasons) to notify the School on timely basis of the decision or necessity to cancel or withdraw, the student or his/her authorized representative is supposed to contact the School as soon as it becomes possible, and to discuss the issue with the Director of the School or Director of Education.
- If the student cancels the Enrollment Agreement prior to or on the first day of instruction, the School will refund the amount paid less the amount of $75.00 for the registration fee.
- If the student signed the Enrollment Agreement for a course but never attended the course, the School will refund the amount paid less the amount of $75.00 for the registration fee.
- If the student has attended the course and withdraws from the course after the first day of instruction but prior to completion of the course, or otherwise fails to complete the course or the period of enrollment, a student who has completed 60 percent or less of the course will be paid by the School a prorated refund of the unused portion of tuition.
Example of calculating a prorated refund.
A student has completed 32 hours out of 80 hours of tuition, and by the time of withdrawal paid $1,000 for the course. The total cost of the course is $2,000.00. The registration fee of $75.00 is non-refundable.
The hourly charge for the course is ($2,000.00 – $75.00)/80 = $24.0625
The amount owed by the student for 32 hours of tuition is 32 x $24.0625 = $770.00
The total amount owed by the student is $770.00 (tuition) + $75.00 (registration fee) = $845.00
The student has completed 32/80 = 40% of the course and is entitled to a refund.
The School will refund $155.00 (one hundred fifty five dollars):
$1,000.00 (paid by the student) – $845.00 (owed by the student) = $155.00
- If the School cancels or discontinues a course, the School will make a full refund of all charges paid for the course that was not provided. The refund will be paid within 30 days following the date upon which the course has been determined as cancelled or discontinued.
- Refunds for the courses (that are not subject to 4.) will be paid within 30 days following the date upon which the student's withdrawal has been determined.
| Procedure to cancel or withdraw and obtain a refund |
- If the School cancels or discontinues a course, no actions are required from the student to obtain a refund. The School will send a check for a full refund to every student enrolled in the cancelled/discontinued or otherwise not provided course.
- To cancel the Enrollment Agreement, withdraw from the course (that is not subject to 1.), and obtain a refund, a student has to submit the written Request for Cancellation/Withdrawal and Refund. The Form for the Request will be provided on the date the student signs the Enrollment Agreement.
- The information submitted by the student in the Request for Cancellation/Withdrawal and Refund will be compared with the School records. If there is a discrepancy, a copy of the student's Request with the discrepancies specified will be mailed to the student, and he/she will be requested to submit any evidence (receipts, cancelled checks, statement of facts, etc.) to prove the correctness of submitted information. If the student fails to submit the requested proof within seven business days from the date the School mailed the copy of the student's Request, the eligibility for a refund and amount to be refunded will be determined in accordance with the School records.
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School philosophy