Resume 11

To use analysis expertise and excellent communication skills, both written user manuals, business process/requirements docs., contingency plans and oral facilitated JAD sessions, conducted hiring interviews, conducted hundreds of presentations , gained over 16 years professional experience to develop and/or manage the development of projects.

• Analyzed, defined, documented and communicated business requirements and solutions to meet business partners needs for a new Financial Data Mart FDM developed using Cognos Tool Suite
• Coordinated/Participated in the testing of the business requirements.
• Coordinated/Participated in the validation of the data within the FDM.
• Responsible for planning, staffing and mentoring of new Business Analyst.
• Conducted weekly team meetings and prepared weekly Status Reports.
• Coordinated communications to and from the Sponsorship Team as they related to the Business Analyst BA Team.
• Coordinated/Participated in the development and deployment of training on the FDM to team members and Business Partners.
• Responsible for coordinating, tracking and updating project issues, risks and change controls that impacted the BA Team.

• Coordinated and conducted meetings with the business areas and, through that process gained an understanding of how each department functioned. From those meetings reporting standards/processes, templates and reporting spreadsheets for Project Managers were developed.
• Working with line-area representatives, coordinated the collection and analysis of bi-weekly statistics for core projects and presented them in a report to Senior Management
• Created Reporting Templates and schedules for work areas to use to report statistics. Assigned roles to work area representatives for reporting.
• Collected, analyzed and presented statistics for work areas in a weekly and monthly report to Senior Management
• Scheduled and conducted several meetings with all levels of staff to develop and implement the Budget Management Process for managing company-wide budgets. This project was scheduled over three phases.
• Created process documents, reporting specs and templates, training material and slideshow presentations for the Budget Management Project for the monthly, quarterly and annual budget processes

• Working within a team of Analysts, developed the full cycle process for assessing Year 2000 compliance readiness both from a technical perspectives as well as a process/disaster recovery plan perspective of major business partners - all internal communication was via Lotus Notes.
• Working with internal work areas, developed and implemented project plans to mitigate operational expenses
• Through the use of questionnaires and meetings, assessed the Y2K risk of external business partners in partnership with senior internal management
• Evaluated project plans and test strategies of internal business units
• Created test strategies and plans to evaluate Y2K readiness of external systems.
• Created contingency plans in the event that Y2K efforts failed for external business partners. The results of these plans allowed for a continuation of business for the internal work areas of Manulife Financial.

• Gathered user requirements from field staff, wrote the user manual and created the training material for the Welfare Fraud Control Database.
• Managed the Welfare Fraud Hotline and ran ad hoc reports from the Welfare Fraud Control Database. Developed the back-up process for data entered into the Database application, as well as a recovery plan in case of an application disaster. Additional duties included hiring of administrative and technical staff and coordinating their roles to produce a smooth transition during implementation.
• Conducted presentations using MS PowerPoint of the Welfare Fraud Control program to Senior Management and staff across the province of Ontario.
• Prepared statistical and management reports for the Welfare Fraud Control Database. Those reports were used for media releases and provided the Ontario Government with regular status updates.
• Developed, implemented and managed the Child Support Tracking System. Some of the responsibilities included gathering user requirements, writing the user manual and setting and managing the project budget, as well as creating a process for data recovery and business continuity in the event of an application disaster. Several meetings were scheduled and conducted with field staff to gain an understanding of the business user requirements.
• Prepared Briefing Notes and correspondence for the Minister of Community and Social Services

• Participated in the business requirements gathering, design, testing and implementation phases of the Caseworker Technology CWT Project. This system has been implemented in 150 offices for over 8,000 users. Additional duties included coordinating assignments for new Business Analysts hired for the project and, working with the PM, scheduling the testing of new versions of the application and ensuring availability of staff for the testing.
• Developed decision trees for the CWT application to automate the decision making process in the field for Users
• Participated in the communication process by preparing and delivering in excess of one hundred presentations about the product
• Prepared documentation/training material and coordinated and conducted training sessions for Caseworker Technology pilot site

• Managed a caseload of Social Assistance clients
• Prepared and facilitated staff training and presentations
• Responsible for caseload management on vacant caseloads
• Represented the Minister of Community and Social Services in Provincial Court Family Division and Unified Family Court
• Initiated action to recover support arrears owing to the Treasurer of Ontario
• Acted as a resource specialist, on family law and related matters, to Ministry and Municipal staff

1999 - Created the presentation delivered to the Board of Governors of Canada Post for the new Electronic Post Office Project

1982 - 1986
McMaster University
Hamilton, Ontario
Hons. B.A., Political Science

Level One - Microsoft Access 95 Training
State Farm Project Methodology Training