Resume 9

Seeking Position as a Business Analyst or Project Manager. Will relocate upon completion of job selection process. Open to extensive travel.

• Industry experience includes Utility Deregulation, Utility EDI, Utility Service Order, Utility Billing, Utility CIS, Utility AM/FM/GIS, Telecommunication and Pharmaceutical Systems.
• Business Process Re-engineering tasks for 10 years experience doing Workflow and Manual to Automated Process Analysis.
• Business Analyst for 6 years experience doing Analysis and Design using JAR, JAD, Work Break Down, Entity Relationship, Data Flow, Structure Chart and Flow Chart documentation.
• Project Management for 3 years experience doing Y2K conversion and replacement projects valued over 2 million and a mobile computing project valued over 10 million.
• All projects met time and budget guidelines using MS Project and other Project Management tools.
• Total Customer Care for 10 years experience doing On-Site, Call Center and End User Support.
• Sr. Programmer Analyst for 10 years experience doing Legacy, Server and PC systems development and maintenance support.
• Database Programmer Analyst for 10 years experience doing the development of custom database management systems.

Position: Utility Deregulation Business Analyst From 04/2002 to 05/2002.
Employer: Advanced Computer Resources, Addison, UT
System: Central Hudson Energy Utility Deregulation EDI System.
Experience: Duties included Analysis, Design, Development and Support of CHE Utility Deregulation EDI System Transactions for New York State Deregulation Project.
Hardware: Microsoft Windows NT, UNIX and IBM 390.
Languages: Mercator, X.12, EDI and Adabas Natural.
Databases: Mercator, IMS and DB2.
Travel: Traveled 0 percent to customer sites.
Reason for leaving: Limited Contract.

Position: Client Support Services Analyst From 07/2001 to 12/2001.
Employer: David Consulting Services, Sacramento, CA on contract with Digital Distribution, Santa Clara, CA.
System: Cardinal Pharmaceutical Warehousing and Distribution System.
Experience: Duties included Level 1 and 2 Call Center Support for Cardinal Pharmaceutical Warehousing and Distribution System. Duties included Analysis and Design Client Support Services Documentation Standards. Duties included acquiring working knowledge of Pharmaceutical Warehousing and Distribution.
Hardware: HP 9000, HP 3000, IBM AS400, Microsoft Windows NT, UNIX and Sterling.
Languages: C, C++, Java, HTML, X.12, EDI and RPG.
Databases: Informix, Oracle, Sybase, HP DBS, AS400 DBS and MS SQL.
Travel: Traveled 0 percent to customer sites.
Reason for leaving: Limited Contract.

Position: Consulting Business Analyst From 02/2000 to 08/2000.
Employer: Resolving Systems, Inc., Maplewood, CO.
System: Telephone Switching and Routing System.
Experience: Duties included Analysis and Design of Telephone ISDN Switching and Routing Software. Duties included Design and Development of Telephone Local Number Portability Documentation Standards. Duties included acquiring working knowledge of Telephone Switching and Routing Engineering.
Hardware: Microsoft Windows NT and UNIX.
Languages: C, C++, Java, HTML, CORBA and Visual Modeling with UML Rational Rose .
Databases: Oracle, Sybase and SQL.
Travel: Traveled 20 percent to customer sites.
Reason for leaving: Lack of Contracts.

Position: Product Business Analyst From 05/1998 to 09/1999.
Employer: ZetaCom Solutions, Inc., Arden, OR and Denver, CO.
System: Utility E-CIS Billing and Service Order System.
Experience: Duties included Analysis, Design, Development, Installation and Support of Utility E-CIS Billing and Service Order System Software and End-User Custom Software components. Duties included acquiring working knowledge of Utility Energy Distribution Engineering, CIS, Billing, Call-Center and Deregulation.
Hardware: IBM AS400, Microsoft Windows NT, UNIX, IBM MQ Series and Graphic Workstations.
Languages: RPG, RPGLE, C, C++, Java, HTML, X.12, EDI and Visual Modeling with UML Rational Rose .
Databases: AS400 Relational DBMS and SQL.
Travel: Traveled 25 to 50 percent to customer sites.
Reason for leaving: Layoff due to Lack of Contracts.

Position: Project Manager & Business Analyst From 02/1995 to 05/1998.
Employer: ABC Global Services at Midwest Service Company of Colorado, Denver, CO.
System: Utility Computer Aided Engineering, Automated Mapping, Facility Management, Graphical Information, Service Order and Mobile Computing System.
Experience: Duties included Y2K Readiness Training of staff and Certification of Public Service Company System Components. Duties included Project Management of Modification of AM/FM/GIS Service Order System Components and Replacement of Mobile Computing System Components. All projects were delivered within time and budgetary constraints using MS Project and other Project Management tools and techniques. Duties included acquiring working knowledge of Utility Energy Distribution Engineering, CIS, Billing, Call-Center and Deregulation.
Hardware: IBM 3090, IBM AS400, MS Win NT, UNIX and Graphic Workstations.
Languages: PLI, COBOL, FORTRAN, GPG, Graphics, C, C++, Java and HTML.
Databases: GeoManager.DB2, AS400 Relational DBMS, SQL, QMF, IMS, VSAM and CICS.
Travel: Traveled 15 to 25 percent to customer sites.
Reason for leaving: Career, unable to transfer to other IBM projects.

Position: Sr. Software Programmer Analyst From 10/1987 to 02/1995.
Employer: Midwest Service Company of Colorado, Denver, CO.
System: Utility Computer Aided Engineering, Automated Mapping, Facility Management, Graphical Information, Service Order and Mobile Computing System.
Experience: Duties included Analysis, Design, Development, Maintenance and Support of AM/FM/GIS Service Order and Mobile Computing System Components. Duties included acquiring working knowledge of Utility Energy Distribution Engineering, CIS, Billing, Call-Center and Deregulation.
Hardware: IBM 3090, IBM AS400, MS Win NT, UNIX and Graphic Workstations.
Languages: PLI, COBOL, FORTRAN, Graphical Programming, C, C++, Java and HTML.
Databases: GeoManager.DB2, AS400 Relational DBMS, SQL, QMF, IMS, VSAM and CICS.
Travel: Traveled 15 to 25 percent to customer sites.
Reason for leaving: Computer Department outsourced to IBM Global Services, took job with IBM GS.

Position: Sr. Software Programmer Analyst From 07/1986 to 10/1987.
Employer: McDonnell Douglas Consulting, Denver, CO.
System: Telecommunications Computer Aided Engineering, Automated Mapping, Facility Management, Graphical Information and Service Order System.
Experience: Duties included Analysis, Design, Development, Maintenance and Support of Telecommunications AM/FM/GIS System Components. Duties included acquiring working knowledge of Telephone In-side Plant Engineering.
Hardware: VAX 8200, VAX 8300 and Graphic Workstations.
Languages: Fortran, Graphics and Assembler.
Databases: GDS HLAI and FOCUS HLI.
Travel: Traveled 5 to 15 percent to customer sites.
Reason for leaving: Lack of Contracts.

Sr. Software Engineering Computer Consultant for 5 years.
DBMS Programmer Analyst for 10 years.
Software Engineering Programmer Analyst for 5 years.
Computer Operations for 5 years.

Attended extended business skill development education classes over the years.
Reference to below presentation in Joint Application Design/Development by Mei C. Yatco, 1999 .
Performed IBM Y2K Software Engineering Readiness Training from 1997 to 1998 .
Achieved IBM Y2K Software Engineering Readiness Certification 1997 .
Completed IBM Project Management Boot Camp 1995 .
Presentation of Customer Involved Participation as Part of the Application Development Process at the AM/FM/GIS Conference, Denver, CO 1994 .
Presented Award Texas Jaycees Health and Safety Project of the Year 1982 .
Presented US Army and US Air Force Meritorious Service Medal 1979 .
Graduated Phoenix College Associates in Computer Science and Math 1979 .