Resume 3

Seeking a Customer Service/Call Center/Tech Support type position which corresponds with my background experience.

• Customer Service/Call Center type position directed at answering incoming calls relative to troubleshooting DSL service issues as well as follow-up on technical install/activation dates.
• Scheduling of Technicians for Business or Residential installations and/or repairs.
• Lots of Data Entry pertaining to detailed descriptions of technical information relative to DSL/Internet/Modem types involving problem solving-troubleshooting skills.
• Accuracy and documentation of facts and dates, confirmation of services-products ordered through the SBC-Pacific Bell Business Office.
• Handled ISP s such as Earthlink and AOL for end-user related problems.
• Escalation handling to 1st. and 2nd levels, issuance of trouble tickets using handoff methods to various departments within the Northern and Southern California regions.
• Knowledge of Windows NT software.

• Customer Service Representative for wireless cell phones.
• Answered incoming calls, Troubleshooted cell phone related service and equipment problems, resolved and directed customers to Customer Care Assistance line.
• Placed cell phone activation orders, determined product repair or exchange within warranty policies, coordinated scheduling of technicians for onsite repairs.
• Handled receiving of cell phones and parts, consulted and educated customers on equipment and value-added features based on the customer s needs.

• Radiology File Clerk on call status to short hour position.
• Responsibilities included working in a fast paced environment by filing and creating X-ray jackets.
• File retrieval according to information via the X-ray printer.
• Computer scanning of medical records.
• Accurate typing skills 35wpm.
• Answered telephone-related requests from various departments within the hospital regarding patient files, processed incoming/outgoing mail on the weekend shift.

Temporarily performed Bank Teller duties handling transactions, posted checks and cash deposits to accounts, cross selling of credit union products, check encoding, check proofing, selling money orders, copying and faxing documents.

• Central PBX Operator and Receptionist for the bank.
• Responsible for screening and routing incoming telephone calls.
• Accurate message taking, greeting and announcing clients.
• Maintained records and the distribution of parking validations.
• Processed incoming/outgoing mail.
• Arranged conference room scheduling.
• Organization of customer files.

• Worked as a General Clerk and Receptionist in the office of the president.
• Maintained records and files of customers in alphabetic and numerical arrangement.
• Light clerical duties consisting of typing short letters, envelopes and labels, faxing messages, sorting and distributing mail.
• Receptionist reliefs during breaks and lunch time.
• Knowledge of AT&T Systems #100 and #25 switchboard console.

Mount San Antonio College Walnut,CA
North West Medical College Pomona,CA
Yuba City High School Yuba City,CA