Resume 14

SAP Basis Platinum Consultant with Security, CRM, EBP, APO, Workflow and BW on Oracle/Informix/DB2/SQL Server and HP/AIX/OS/390/NT Platforms.

SAP BASIS Administrator with 6 years plus of implementation experience in Basis, Security, and Support for R/3, EBP, CRM, APO, Workflow and BIW Systems on Oracle, Informix, DB2, SQL Server Databases and AIX, HP-UX, OS/390 and Windows 2000 Platforms. Have excellent interpersonal, communication, and technical skills, in applying my detailed and extensive SAP expertise for a company s business processes.

• Six years of experience as SAP BASIS Administrator, from 31H to 46D, supporting CRM, APO, EBP, ePortal and BW Systems with 250+ GB of production data.
• Four years of SAP Security work with experience in SD, MM, FI, CO, BW, CRM, ePortal, APO, and EBP modules.
• Two years design, development, and customization to SAP Workflow.
• Two years of experience working in SAP BW.
• Used ASAP methodology, R/3 Roadmap, and Q&A Database, Data Archiving, for SAP Implementations.
• Seven years of experience working as an Administrator in Oracle, Informix, DB2, SQL Server, on AIX, HP-UX, and Windows 2000 Platforms.
• Five years experience in designing, and implementing HA high-availability Systems using HACMP, and MC/Serviceguard.
• Five years experience in Media Management Systems such as OMNIBACK II, ADSM, StorageTek Tape Libraries, DLT and LTP Tape Drives. Integration and Configration experience with SAP, Operating Systems and Databases.
• One year experience in Printer Management Systems such as HP DAZEL.
• One full implementation of SAP EBP 20C, using Requisite Technologies Catalogs, ITS, Content Mangement, JRUN, IIS, and Business Connector WebMethods .
• One full implementation in SAP CRM using SAP CRM, Communication Station, Workbench Adapter, ASCII Adapter, and MSA Mobile Sales Clients.
• One full implementation of SAP APO, using LiveCache, APO Optimizer, Demand Planning, and APO Plug-Ins to interface with R/3.

• R/3, BW, EBP, CRM, APO, IS-Oil, ITS, Enterprise Portal, Business Connector WebMethods , Security, Workflow, Archiving, Exchange Connector
• SAP System Installations and Basis Configurations for R/3, New Dimension Systems like CRM, EBP, APO, Enterprise Portal, IS-Oil, Business Information Warehouse, and additional components like Business Connector, ITS, IIS, Requisite, JRUN, CRM Communication Stations, Requisite Catalogs, and Mobile Sales Clients.
• SAP Security Implementation for R/3, BIW, CRM, and EBP systems, using customer specific Roles, Authorizations, Profile Generator, Security Audit and CUA.
• Database Management Support space management, database reorganization, memory and performance tuning, startup parameter configuration, etc for Oracle, Informix, SQL Server, DB2, and APO LiveCache database.
• SAP Database Backup and Recovery Support on Oracle, Informix, LiveCache, and DB2 Systems. SAP Data Archiving using SARA.
• Operating System Support file systems, logical volume management, performance monitoring, etc on AIX, HP, and Windows 2000.
• SAP ALE Configuration, Workflow Development and Configuration.
• SAP BASIS Support TMS, CCMS, SPRO, etc for R/3, BIW, CRM, EBP, ePortal, and APO. Used ASAP methodologies, Road Map, Q&A Database for R/3 Implementations.
• SAP Upgrades, Support Packages, and OSS notes implementations for R/3, BW, CRM, EBP, and APO.
• SAP Email Communications Setup using Exchange Connector, and SendMail.
• SAP Systems Communications Setup using ALE, RFCs, and SAP Gateway technologies.

• AIX, HP-UNIX, AIX, Sun Solaris, OS/390 UNIX, HACMP, MCServiceGuard, Windows NT, 2000
• Creating and Managing File Systems, Raw Devices, and Logical Volumes.
• Designing and Configuring High-Availability Systems using HACMP ans MCServiceGuard.
• Writing shell scripts Perl, Korn, etc to automate tasks and run reports.
• Configuring Active Directory Services ADS , IIS, DNS, TCP/IP on Windows 2000 Server.
• Installing OS Patches, Creating User Accounts, and managing Printers.
• Identifying performance bottlenecks and tuning for performance.

• HACMP Configuration for SAP Instances on RS/6000 SP.
• Network, Hard Disks, Application Level Configuration for High Availability of the Network, Network Adapters, Disks, and HA Applications.

• Oracle, DB2, SQL Server, Informix, LiveCache, ADSM
• Database Installations, Upgrades, Migrations and Patch Management on UNIX and NT.
• Sizing and Designing database system layout on the OS for optimal performance and availability.
• Backup, Recovery, and Configuring for High-Availability.
• Managing data consistency in distributed systems example, APO LiveCache and APO DB .
• Database Reorganization, and Performance Tuning.

• ADSM, OMNIBACK II, MTI, StorageTek, HP Storage Solutions, DLT, Ultrium LTO Tape Technologies
• End-to-End experience in supporting Media Management Software OMNIBACK, ADSM and Storage System Products StorageTek, HP, MTI .
• OMNIBACK Layout, Installation, Troubleshooting, and Configuration for SAP supporting multiple UNIX and NT Servers.
• Integration of OMNIBACK with SAP BRBACKUP, BRARCHIVE, and BACKINT.
• ADSM Management, Support, Configuration, and Integration with SAP.
• Integration of OMNIBACK and ADSM with Tape Libraries, Standalone DLT/LTO Tape Drives from StorageTek, HP, and MTI.
• Writing Automated Scripts for executing backups.

Relational Data Modeling, Object Oriented Design, C, C++, ABAP/4, Perl, Korn, Awk.

1992 - 1994 MS from Louisiana Tech University, LA
1986 1990 BS from Utah University
07/2001 SAP EBP Training EPR210 for EBP 20C

BASIS Support, HP-UX, OMNIBACK II, StorageTek

• Designed and Implemented Backup Methodology using OMNIBACK, MTI Tape Library, DLT and LTP tape techologies, and SAP Landscape across multiple HP Servers.
• Installed and Configured OMNIBACK in a mixed NT and HP-UX Environment.
• Created Online/Offline Backup Configurations for Oracle, SAP, and OS File Systems.
• Improved backup performance by tuning OmniBack, and SAP configuration parameters.
• Day-to-Day BASIS support and montoring for a 24x7 SAP environment.

FlexPort is a Web based MarketPlace hosting company that supports and integrates buyers and sellers on its portal, using cutting edge technologies.

• Installed and Configured EBP 2.0C and 3.0, ITS. BugsEye, Business Connector WebMethods , IIS and JRun on NT using SQL Server.
• Designed and Configured EBP to integrate with WebMethods in order to transfer Purchase Orders to R/3 via XML conversion. Used BADI s to customize EBP to support the customer s business processes.
• Installed, Configured WebMethods on two servers to communicate with SAP. Worked with WebMethods Packages, Services Flow Service,WIDL, etc , Debugging and Logging.
• Designed and Configured EBP to support FPC Marketplace using R/3 46C as the backend system.
• Installed and configured APO 3.0A, LiveCache database, APO-CIF interface to R/3, and APO Optimizer.
• Configured, Sized, and Tuned memory, cache, etc LiveCache for checkpoints, recovery, and data consistency with APO-DB and R/3 database.
• Tuned, monitored, and troubleshooted qRFC processing, error and exception handling, and interface monitoring in APO.
• Customized and Developed EBP Workflows No Approvals, Single-Step, Multi-Step Approvals, Email Notifications, etc
• Used Exchange Connector and SendMail to build SAP interfaces to internet email.
• Designed and Implemented the Organizational Plan in EBP to suite the customer s business model. Managed User Accounts, Authorizations, Roles, and User Profiles.
• Configured Requisite s Catalogs to support customer s catalog information and integrate with EBP.
• Configured and Load-Balanced ITS to support 200+ concurrent user log-ons. Customized the browser interface using Business HTML to fit the customer s business practices.

• Created and implemented the security profiles for R/3 Modules FI, MM, SD, etc and mySAP components EBP, CRM, APO by implementing Role based security model using Profile Generator.
• Used security features like Security Audit to enhance and develop profiles.
• Used ASAP methodology and R/3 Roadmap for R/3 Implementation.
• Used Central User Administration CUA to centrally manage users across SAP landscape in a 45B environment.
• Provided Workflow and day-to-day Basis Support.
• Implemented Data Archiving for FI and SD Documents.
• Provided Informix 7.3, SQL Server 2000 and DB2 database support, which includes, database space management, migrations, performance, backups, and recovery.
• Used SAP Notes Assistant to apply OSS notes to the SAP systems.

CRM 2.0C, Oracle, AIX, OS/390, RS/6000 SP

• Supported and Implemented Sales Force Automation for Phillip Morris using SAP 46C Release and SAP CRM 20B. The system supports transactions from 2,000 mobile clients who connect via laptops to the SAP systems. Middleware components included Communication Stations, Workbench, and ASCII Adapter. Secure mobile connections were made via VPN network, with the load balancing distributed on a CISCO Router.
• Installed, Configured SAP CRM 2.0, SAP R/3 4.6C, ASCII Adapter, Communication Stations, Development Workbench with SQL Server, Plugs-Ins and all associated Patches.
• Extensively used, tuned, monitored, and troubleshooted inbound and outbound transactions, asynchronous, transactional, and queued RFC calls on the CRM and OLTP Servers.
• Distributed the load across multiple Communication Stations, and App Servers using load-balancing techniques.
• Installed all the systems. Scheduled backups using ADSM. Restored and recovered the database where necessary.
• Configured, Managed, and provided Support for SAP DCOM Connector on Windows 2000. DCOM connector is an SAP tool that helps SAP Mobile Clients communicate with SAP CRM Middleware or SAP OLTP using Microsoft MTS and DCOM Components.
• Loaded sales order data from OS/390 into CRM and OLTP systems using RFC interface.

• Provided 24x7 On-Call Support.
• Upgraded SAP 3.1H system to 40B.
• Upgraded 31H to 45B.
• Tuned the R/3 systems, at the OS, Database and R/3 level.
• Configured ALE, and R/3 Adapter.
• Managed Security on the R/3 systems.
• Managed Oracle datafiles, Reorgs, Space Management, wrote tools to automatically monitor the system and manage the database extending extents, etc .
• Wrote a script to automate transports, which is used across all landscapes in the Customers environment.
• Configured TMS, and some of its advanced features.
• Configured Printers in SAP using a third party tool called DAZEL.
• Configured Production SAP Servers for High-Availability using HACMP.
• Configured Archiving for various SAP Application Data.
• Wrote HACMP other shell scripts for automated monitoring of database, and SAP transports.
• Installed and integrated SAP BW systems into SAP OLTP servers.
• Applied Hot Packs and Service Packs. Troubleshooted SPAM related issues.
• Made sizing recommendations for the Production Servers. Recommendations included the layout of Application Servers, Work Processors, Memory Management, etc.
• Tuned Shared Memory Parameters, R/3 Shared Memory Pools, and the constituents of Shared Memory Segments.
• Restored and Recovery the SAP database where and when required with minimal amount of downtime.
• Adjusted AIX Kernel Parameters, Created File systems, and Managed Logical Volumes.
• Configured R/3 parameters based on OSS and SAP recommendations.
• Wrote several scripts for automated management of the R/3 systems. This includes automated email, paging capability for the BASIS team.
• Configured BW Systems including Client Strategy, data loads, and using InfoCubes.

SAP, Oracle, HP-UX, OS/390, Service Center, IS-Oil

• Installed and Configured IS-OIL. Applied Hot Packages.
• Responsible for CTS management, workflow, and process design and improvement using third party tools such as, INSITE, ROBOSITE, and ServiceCenter.
• Designed the Transport Management Workflow.
• Managed a team of developers for developing SAP transport mechanism from ServiceCenter. ServiceCenter is a Change Management Software. Based on my workflow design and guidance, the Transport functionality was integrated into ServiceCenter.
• Responsible for creating Authorization Profiles and Activity Groups using PFCG.
• System monitoring and Performance tuning.
• Configured ALE for integrating ServiceCenter into SAP.
• Used MC/Serviceguard for configuring High Availability on HP9000 V class systems.
• Other duties include DBA tasks, NT, OS/390 and HP-UX administration tasks, back and recovery.
• Coordinated and provided BASIS support to SAP installations in Europe, Australia, Asia, and the Americas.

SAP 3.1 H, Informix 7.3, HP-UX

• Responsible for performance monitoring, transports, buffer management, security, and performance enhancement strategies for maximizing response time.
• Managed OS level duties such as creating Logical Volumes, addition of hardware, application of patches, creation of file-systems, TCP/IP configuration, etc.
• Migrated Informix databases between two UNIX systems.
• Created SAP Security profiles using Profile Generator.
• Managed Database level duties such as tablespace management, index tuning, buffer quality management, users and security, etc.
• Sized SAP systems, designed the SAP Landscapes, and developed the client strategies on Informix, HP-UX Platforms.
• Responsible for Client copies, remote and local, and System Refreshes.
• Tuned kernel parameters for HP and Informix.

HP-UX 10.20, Informix 7.3, ER-WIN, OS/390

Responsible for design, development, and support of a quality measurement system for GTE with a 2000 user base. Two HP9000 T-600, 8 CPU machines running HP-UX 10.20 were used to support a 2 TB Informix database. The following are the details of my responsibilities:

• Configured Informix Online engine 7.3 on HP-UX platform.
• Created File Systems and Logical Volumes on HP-UX.
• Designed a Relational Data Model consisting of 700 tables.
• Used ERWIN to design the database.
• Developed systems to interface with mainframes on OS/390 for data loads.
• Responsible for version control using RCS for all code on the server.
• Responsible for system backups and restores.
• Used normalization rules in designing the database for OLTP and denormalized where needed to provide faster access to information.

Informix 7.2, ER-WIN, PowerBuilder 4.0

• Developed a client server data entry, inventory-tracking system for an environmental lab.
• Used Powerbuilder 3.0/4.0, Informix, and ERWIN for design and development.

Available upon request.