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Resume 14
MICHELLE T. MONROE
66 Copper Drive
Baltimore, MD 21209
SUMMARY
Experience in Human Resources Management - recruitment, employee relations, performance management systems, compensation, benefits, immigration, organization change and retention. Excellent computer skills, communication, facilitation and negotiating skills. Well-versed in state and federal statutes including FMLA, EEOC, ADA and Title VII.
PROFESSIONAL EXPERIENCE
The Simpson College of Baltimore County, Baltimore, MD
2002 - to date
Working part-time with the Director, International Education and Experiential Learning at the Simpson College of Baltimore County, on a program aimed at spreading international awareness among Baltimore Public Schools.
LAW OFFICES OF MARIA KELLY, Baltimore, MD
2000 - 2001
Manager, Human Resources
- Established and managed the Human Resource department of the firm. Brought in to implement change over a one-year period.
- Set up new and streamlined existing human resource policies, procedures and systems
- Proposed and implemented compensation raises to meet competitive industry standards
- Managed performance reviews and career planning
- Facilitated conflict resolution and counseled employees
- Evaluated and implemented benefits including medical, retirement planning
- Handled legal compliance of state and federal laws
- Handled vendor relations
- Doubled the size of the firm to approximately 40 people to meet growing business needs
- Part of the core management team with several general responsibilities
- Supervised accounting and administration departments
- Guided attorneys on handling employee and client related issues
- Strategized with President and COO on growth opportunities for the business
NSS SYSTEMS, New York
1999-2000
Manager, Human Resources
- Developed, implemented and managed the HR department for a firm of 150 software professionals.
- Formulated human resource policies and strategies for hiring
- Ensured organization s effectiveness by overseeing complaint and performance processes
- Managed recruitment, induction, compensation, benefits and immigration process
- Handled legal compliance
STOCKMAN CORPORATION, Pittsburgh, PA
1997 - 1999
Manager, Human Resources
- Provided HR generalist support to approximately 250 employees in an assigned business unit by supporting HR policies and practices.
- Handled induction, relocation, immigration, benefits and training
- Facilitated performance management, career development and training
- Direct line of communication with employees
- Interacted with clients, sales, legal, and technical staff to optimize employee resources
- Managed employee data on the PEOPLE SOFT Human Resource Information System
- Negotiated salary raises with employees based on their performance ratings
- Part of core team working on competitive compensation structures to attract high level talent in an extremely competitive market
- Managed conflict resolution and promoted employee retention policies
VERIFONE, Bangalore, India
1997 - 1997
Subsidiary of Hewlett Packard
HR Executive
- Headed the training division for the entire company
- Managed the performance management system
- Recruited experienced professionals and fresh graduates
- Responsible for the induction of all new recruits into the company
- Conducted climate surveys to monitor the pulse of the organization
CITICORP INFORMATION TECHNOLOGIES, Bombay, India
IT arm of Citicorp
Assistant Manager, Human Resources for organization of approximately 250 employees.
- Handled recruitment, induction and resource allocation
- Managed performance reviews, compensation, benefits and employee relations
- Conducted climate surveys, analyzed attrition and recommended organization changes.
- Extensive training on various aspects of HR including
- Participated in a 5-day intensive workshop understanding and managing group conflicts
- Worked closely with an expert in Organizational Development and change
TATA CONSULTANCY SERVICES, Madras, India
1992 - 1995
HR Officer for a large multi-national IT consulting company
- Part of the HR team that managed 1500 software professionals
- Handled recruitment and induction of college and experienced candidates
- Managed appraisals, raises, benefits, employee relations and legal compliance
- Facilitated technical and managerial training and conducted training for employees being sent on overseas projects
EDUCATION
Masters in Human Resource Management, MSSW, India, 1992
Thesis on Managerial Training Needs Assessment
HR projects in manufacturing and international banking sector
Project work in various literacy programs, communities, orphanages etc.
Bachelor of Arts in Economics, Stella Maris College, India, 1989
Refresher courses in compensation from New York University, 1999 and
Federal and state employment laws and contemporary marketing from The Community College of
Baltimore County, 2002
OTHER
Active participant in school / college athletics and hockey teams
Currently volunteer in the outreach program at the local Church
LEGAL STATUS -US Permanent Resident
References available on request
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