Resume 6

Consolidation/migration:

• Responsible for the successful migration and consolidation of FineFoods Lotus Notes infrastructure, into the Unilever Lotus Notes environment including messaging, applications, and servers.
• This included consolidation of 6 mail servers into one, 5 switch servers eliminated by redesigning topology, elimination of 2 virus scanning servers using sendmail, consolidated 3 application servers into one. Utilized AdminP to handle move of mail files, and workstation modifications.
• Managed team of 5 Lotus Notes Professionals to produce necessary documentation, procedures, provide 2nd-3rd level support, and develop automated procedures.
• Redesigned combined infrastructure to allow growth while consolidating hardware, and resources.
• Developed, tracked and maintained project time lines, budget costs, and risk management documentation.
• Provided project support to other senior project managers, as needed who were involved with overseeing entire project.
• Managed client relations and expectation through weekly status reports and bi-weekly stakeholder meetings.
• Provided cost and resource analysis based upon the consolidation and redesign of infrastructure.

Lotus Notes R5 Deployment:

• Developed project plan for deployment of Lotus Notes R5 to global organization including consolidation of servers, clustering, resources, and timelines.
• Created environment to test mail and application functionality in a mixed and single R4/R5 environment.
• Migrated all test servers to R5
• Coordinated office scheduling with department management for least impact on business, for deployment at each location.
• Interviewed trainers in three countries, and outlined both the business needs, and standards currently in place.
• Assisted trainers in developing custom courseware based on business needs.
• Managed the scheduling for training in each location.
• Trained local IT staff in best practices for use, and deployment techniques.

Domino.Doc v3.0 Deployment:

• Worked with management to determine needs of departments.
• Developed timelines for development process, and readiness of applications.
• Managed two Domino contract developers. Assisted in the design, and development
• of custom Domino.Doc applications.
• Scheduled training for the departments prior to deployment.
• Assisted developers in the training of users
• Created best practices guidelines for new applications.

Lotus Notes R4.6 Deployment to Sweden:

• Determined needs of this location for cutover of Notes from MSMail.
• Developed project plan including timelines, and resources for deployment.
• Trained local IT staff using Lotus Notes
• Interviewed local Swedish trainer, and outlined business needs, and standards currently in place.
• Assisted trainers in developing custom courseware based on business needs.
• Managed the scheduling for training.
• Trained local IT staff in best practices for use, and deployment techniques.

Other Projects:

• Installed and configured IIS 2.0, MS IEAK, and setup global Intranet.
• Assisted in defining standards including look and feel of the browser, HTML pages, and development practices.
• Manage and monitor Internet/Intranet usage, using Elron software.

Lotus Notes Administration:

• Upgraded all 9 local Lotus Notes servers to R5.05 including MTA server from 4.62d. Completed rollout of Lotus Notes R5 to 280+ users locally in Windsor Locks, and 6 servers, 200 users in both Scotland and Sweden.
• Setup of Notes Clustering in the Windsor Locks location, to provide fault tolerance and high availability for our Notes Mail Servers only. Monitored, and tested before implementing in Europe.
• Designed front-end Welcome Page interface for Lotus Notes R5 client used at Modern Materials. Developed Lotus NotesR5 applications that functioned as an automated scheduling database for training.
• Responsible for all Notes applications delivery, including Domino Web applications, and the management of two Application Developers.
• Trained, and managed activities of one full time Junior Level Notes Administrator.
• Maintained all Domino security including server access, database ACL s, Group creation, generation of user ID s, and cross certification across organizations.
• Setup LDAP to allow access to directory, and authentication by Netscape users
• Monitored and maintained replication in a hub and spoke topology.
• Maintained all server programs, including Compact, Updall, Fixup.
• Provided all levels of support to in an R4.6x through R5.06 Lotus Notes global environment. Including remote, and local users.
• Train both end users and IT support staff on product. Work with internal and external developers on design and implementation standards for production databases as well as providing quality control.
• Continued evaluation of new technology, i.e. Hand held devices as a means to access Lotus Notes locally, and remotely. Ongoing documentation of Lotus Notes, configurations, installations and best practices.
• Responsible for daily Lotus Notes network Arcserve backups at our Windsor Locks location.

Administration:

• Assist in the daily network administration in an NT 4 environment.
• Provide 2nd and 3rd level support to all IT related issues.

Help Desk implementation:

• Evaluate and standardize local support procedures for entire Western European Offices.
• Implementation of European Help Desk to Spain, Ireland, U.K. and Holland.
• Ensuring relevant documentation for each countryoffice was created, and resourceful for the Help Desk to use as a support tool. This included printer documentation, login procedures and standards, remote connection procedures, infrastructure documents and basic in-house software documentation.
• Participated in the marketing of the Help Desk to each country. Trained local IT staff in each country to use the Call Logging package Remedy. Acted as European point of contact for issues dealing with the Help Desk.

Office 97 Deployment:

• Western European End User support contact for the deployment of Office 97.
• Coordinated training for local IT staff using Office 97
• Created support documentation for European Help Desk.

Other Projects:

• Part of a merger team dealing with our IT counterparts in Cooper & Lybrand whom Price Waterhouse recently merged with.
• Dealing with End User support issues as well as IT issues concerning relocation of staff between each Oldco.
• This involved meetings between each IT organization and presenting our current structure/procedures and developing strategies to combine the two of them.
• Due to the many complexities, it was necessary to create new structures/procedures.

• Responsible for the maintenance of Local, and Wide area Network connectivity in office of 300 staff.
• Managed Lotus Notes Administration Team in the Boston Key Center, which includes Boston, Syracuse, Buffalo, Hartford and Rochester.
• Worked with Notes Admin team to implement Notes Clustering in the Boston office to provide load balance and redundancy for the mail four servers. Consolidation of four network servers running Netware 3.11, into two servers running 3.12.
• Coordinate move of office floor to different parts of building for consolidation. Complete rewire of server room and removal of unused ring after consolidating office, and properly re-segmenting the existing rings for load balance and to implement TCP/IP on the new servers.
• Managed one full time staff who was responsible for 2nd level support and asset management. Enforced the use of our National Help Desk by setting up standards for local support staff to handle end user requests. Additionally, through relationships built within the various disciplines located in our office, I was able to communicate and gain support from senior personnel enabling me to further persuade staff to use the Help Desk as the first point of entry for technical problems
• Organizing and scheduling the upgrade of our Lotus Notes servers from v3.x to v4.5, for the entire Boston Key Center. Migration of two ProLiant 1500 servers running OS2/Notes 3.33 into one Compaq 5000 server running NT 4.0 and Domino 4.5 and migration of four 1500 s running OS2/Notes 3.33 to NT 4.0 and Domino 4.5.
• Responsible for deployment of Notes client 4.5 to 1500+ staff in the Boston region that is comprised of the 5 offices. This involved the setup of new software on the Netware servers, scheduling of installation, providing additional on-site support to each office, training of local support staff on new software, scheduling of training class for general staff, and managing outsourced help brought in to assist in the local offices.

Assist in the Administration of Novell Network and Lotus Notes Servers. Maintain user accounts, upgrade NOS software & hardware. Maintain Notes servers, manage space and replication. Generate new users and maintain ACL s. Project leader in rollout of Windows95 & MSOffice for satellite office of 300 + users. This included reconfiguration of Network Servers to firm standards, Inventory of all PC s checking lease expirations to replace any hardware challenged PC s, Scheduling of upgrades, Distribution of documentation, Scheduling of Desk Side Visits, Managing/training 6 outside consultants for duration of project brought in to assist. Prepare and deploy Desktop 2000 firm-standard applications to user population. Work with departments in the implementation and setup of applications specific to their needs. Part of a team that organized firmwide MIS meeting in Tampa for 400+ people. Manage and train 2 junior full-time technicians in operational procedures. Ensured operations of PictureTel video-conferencing system. Assisting in the development of Notes databases. Documentation of Network and system problems in addition to creation of support documents.

Johnson & Johnson Pharmaceutical Research Institute in Raritan, NJ.
Troubleshooting and support in a large Pathworks environment. Supported the roll out of Windows 3.1 to 1500 users. Supported Windows applications, and in house developed software. Monitor and control print operations at local site and remote site in Pennsylvania.

Trained clients onsite in Windows, WordPerfect, Lotus, and Microsoft Mail. Performed daily backups of server to tape. Configured and set up PC s for use on Banyan network. Evaluated Windows training courses and made recommendations for training of personnel. Documented daily activities and progress for corporate headquarters in NJ.

7/92 - 9/93 Brick Computer Science Institute
Certificate in Programming and Systems Analysis

CLP - Domino R5 system Administrator
MCP - Windows NT 4.0 Server/Workstation

Hardware
Pentium, DELL, Compaq, HP, Apple Macintosh

Other: CD ROM, NIC s, printers, modems, HP DLT

Environment
Windows, Windows 95, Windows NT/2000/XP
MS-DOS, Macintosh, Novell