Resume 15

SENIOR MANAGER/DIRECTOR - OPERATIONS, TECHNOLOGY & PROGRAM/PROJECT MANAGEMENT

Strategic Planning & Development / IT Systems Design & Implementation / Global Network Infrastructure
New Business Development / Systems Integration / Technical Management

PROFILE

Business technology professional with successful achievements in wireless communications, financial network systems, electronic publishing, customer support and manufacturing systems. Background in project management, strategic planning and implementation, operations management, new business development, systems auditing and assessment, LAN/WAN/MAN network and security management. Qualified leader with demonstrated abilities functioning in a fast-paced highly competitive environment. Expert at managing cross-functional, cross cultural teams and building strategic partnerships, global distribution networks and OEM/Partnering relationships. MBA, MA, PMP, business and technical certifications. Seasoned international negotiator fluent in Spanish.

Areas of Expertise - Customer Services, Vision and Strategy, Organizational Structure, Relationship Management, CRM/ERP Systems, Change Management, Quality Assurance/Auditing, Business Systems Re-Engineering, Process Improvement, Training/Mentoring, Sales/Marketing, Team Leadership

ACCOMPLISHMENTS

Extensive, direct hands-on technical and managerial experience in the integration of strategic business goals and technological infrastructures to address and fulfill business needs while augmenting net worth and market competitiveness. Director level experience managing senior professionals and mentoring junior associates within an organization ranging from 25 direct reports to over 400 associates in a P&L environment of over 20M.

Recruited by Digital Systems Corporation to develop and expand its East Coast high tech consulting practice. Provided Fortune 100 clients at the C level with advanced e-Business solutions, program management, system development and financial system auditing expertise. Designed technical infrastructures, implemented processes, standards and procedures, and conducted user training. Project clients included JP Morgan, Solomon Smith Barney, AT&T Wireless, Blue Cross/Blue Shield, and the NYSE. Managed six projects with a total contractual value of over 80M.

Led TopNet Corporation s business development, planning and implementation in the re-design and deployment of a 20M warehouse management system tied into OEM and partnered inventory control and ordering systems via secured Intranet/Internet transactional system. Conducted financial and security systems audits and assessments. Directed matrix teams consisting of internal employees and developers from partnering clients.

As Regional Manager at Motorola instituted swift and aggressive operational and production processes designed to achieve ISO 9001 and SEI-CMM Level 4 certifications for fabrication facilities in the US and Latin America. Efforts directly resulted in a 7 increase in productivity and 20 decline in manufacturing defects as well as a significant increase in the customer base. Divisional profitability rose 11 as result of these efforts.

Reengineered software development and hardware design methodologies at StarLight Technologies. Ensured the rapid development and marketing of flagship Quick-Tag product ahead of competitors with first year sales of 4M. Installment of CRM processes and systems further aided in the expansion of company s overall client base.

Designed, developed and installed an integrated CRM/ERP/MRP technology support platform at American Fence Corp. which consolidated call center operations, order processing, inventory control and product delivery thoughout the company s national distribution base. Inventory costs declined by over 10 with on-time product delivery improved by nearly a third.

PROFESSIONAL EXPERIENCE

Web site developer and designer for a non-profit educational Temple, AZ organization. Provided network infrastructure and HRIS applications support for satellite offices of a Reston, Virginia based client.

Hands-on leader and technical manager in the planning, development, deployment and re-engineering of Fortune 100 IT enterprise platforms into e-Business/e-Commerce enabled global infrastructure systems. Applied expert knowledge of e-business, quality systems, ECN/secure transactions, IT auditing, vertical industry trends and technical architectures to create responsive, profitable service platforms. Led staff of 53 across six projects involving Oracle, SAP, BroadVision, WebSphere, BEA WebLogic and Ariba on NT/Netware/Wireless LANs using firewall security, disaster recovery fallback systems and antiviral/data integrity/archiving protection.

Successfully planned, developed and implemented a 20M Warehouse Management System tying together corporate, OEM and vendor distribution management centers nationwide. Platform included legacy mainframe based HRIS/financial control systems, 5,000 node PC/Unix/Sun/AS400 LAN/WAN running Netware and Win2000, wireless bar code inventory counters and CRM/MRP systems running Oracle, SAP and JD Edwards OneWorld. Hands-on position leading project, infrastructure and software management efforts in systems design, software development, scheduling and contract negotiation. Staff of 34 technical and business analysts.

Assessed, established and conducted SEI/CMM business and technical process improvement initiatives affecting regional organizational structure, product development and manufacturing. Led efforts to standardize global technology operations and LAN/WAN/MAN platforms using Unix, Netware, Windows NT and LDAP/Active Directory. Actions directly resulted in decreased operational costs of 8 and increased profitability of over 11 . Directed staff of 22 technical and financial analysts along with 12 matrix team members.

Conducted strategic business and technical management planning, project management, technical systems design and training in a hands-on, high-volume manufacturing environment. Developed, implemented and managed point-of-sale, inventory control, PeopleSoft ERP and CRM management in mixed PC/S390/AS400/ Mainframe Netware /NT environment with over 1200 users. Directed staff of 15 technicians and analysts.

Conducted all corporate level technical planning, budgeting, implementation, training, subcontractor management and vendor contracting. Developed, installed and managed enterprise-wide Netware/AS400 computer and communications network to handle call center operations, ERP, MRP II, order processing, inventory and delivery in a highly diversified, distributed production environment. Staff of nine senior analysts.

Designed, implemented and managed LAN/WAN Netware/PC network system supporting editorial, reporting and free lance staff members as well as executive, financial and customer support departments. Developed and supported software applications that facilitated business decision making and financial auditing. Conducted user training, subcontractor management and contract negotiations with vendors. Staff of 14 techs and analysts.

Led and mentored senior level test and development engineers, programmers and contract managers in the performance of software quality assurance, systems testing, code design/walk-through, inspections, component design/integration, and configuration management in a mixed, classified technical environment under ISO 9000/9001 and ELMP requirements. Conducted software engineering and programming efforts for customer deliverables. Directed staff of 22 business and technical professionals.

EDUCATION AND TRAINING

Masters, George Washington University 1998 - Program/Project Management
Masters of Business Administration, University of North Dakota 1983 - Financial Mgt./Information Technology
Bachelor Of Science, Rutgers University 1978 - Biology/Computer Sciences

PROFESSIONAL CERTIFICATIONS

Carnegie Mellon University - Software Engineering Institute SEI Senior Assessor
Digital Systems Corporation - Catalyst 4D Development Methodology
IBM Advanced Business Systems Institute - Business Process Systems Redesign Methodology
International Quality Assurance Institute - Quality Assurance Instructor
Motorola Corporation - Quality System Review QSR Senior Auditor
Novell Corporation - NetWare Certified Novell Engineer CNE
Program Management Institute - Program Management Professional PMP

ON-GOING PROFESSIONAL DEVELOPMENT

Business Management - Executive Leadership, Management and Communications; Contracting and Negotiation; International Program Management; Program Management Control for Distributed Organizations; High Risk Management; Process Improvement for the Enterprise; Scheduling and Cost Control; Software Quality Management, Method/1, Catalyst 4D, Healthcare Systems Management.

Information Technology - E-Commerce Planning, Security and Implementation; Enterprise Level Planning Analysis, Control and Integration; Network and Communications Design, Implementation and Operations; Systems Integration; Project Management for the Software Environment; IT Project Leadership Methods.

ARCHITECTURE AND PLATFORMS

Software -
Windows 98/NT/2000/XP Workstation/Server , NetWare 4/5.x Group Wise, Manage Wise, Border Manager , Solaris 7/8.x, UNIX, Linux, Microsoft Office, Primavera TeamPlay, MS Project, MS BackOffice, Lotus Notes, Mac OS/X, PalmOS, Rational Clearcase, Documentum, Fusion, WebObjects, BroadVision, WebSphere, Ariba, WebLogic, Oracle-I HR/FIN, SAP, PeopleSoft, JD Edwards OneWorld.

Hardware -
PCs, Apple Macintosh, Apollo/Sun workstations, HP 9000, IBM AS/400, RS6000 and S390, DEC MicroVAX, Internet web/e-commerce/proxy servers/firewalls, Citrix, Cisco routers, bridges and gateways, wireless access points and PDAs.

Networks -
Novell NetWare 4.x/5.x, Windows NT/2000/IIS/Active Directory, Ethernet 10/100/TX, Fiber Optic, T-1/-3, ATM, xDSL, TCP/IP, VPN, DNS, Voice Over IP, X.25/400/500, Token Ring, AppleTalk, CSU/DSU, Wireless LANs.

Languages -
HTML/D-HTML/X-HTML, XML, WAP, Java, COM/COM+, Visual Basic, C/C++, DB2, MVS, VMS, CMS, JCL.

Provided executive-level leadership and direction on a multitude of high-level national technology based projects at the Unified National Command level. Responsible for the financial, security, personnel and resource management of over 3000 professionals across 5 operational units . Top Secret/SIOP/ESI/SBI, NATO and Q Level security clearances. Honorable Discharge.