Resume 4

Objective

A senior level management or engineering position in the Information Systems Industry that will benefit from my strong communication and problem solving skills combined with my diverse technical background.

Summary of qualifications

Fourteen years experience in the Information Technology Industry. Currently involved in the strategic planning and design engineering for SmartStream Communications & Entertainment, a leading-edge technology company delivering next generation IP broadband services. Responsible for design and engineering of ISP services, IP multicast services, long haul DWDM systems and QoS offerings for residential and commercial customers.

Education

Cornell University, Ithaca, NY
School of Electrical Engineering
Bachelor of Science Degree, May 1988

Work experience

• Designed and implemented SmartStream's ISP architecture that is currently offering collocation, web-hosting, voice over IP for SOHO and corporate accounts, and internet access services for commercial and residential customers. Implementation improved revenue by over $110K/year.
• Responsible for designing SmartStream's QoS offering in order to adhere to SLA agreements for bandwidth requirements with collocation customers. Class Based Weighted Fair Queueing (CBWFQ) was utilized to conform to SLA agreements.
• Member of team responsible for designing SmartStream's IP Multicast offering. Protocol Independent Multicast (PIM) - Sparse Mode with statically configured Rendezvous Points provide the environment that offers over 100 channels of MPEG-2 video streams plus audio and Near Video On Demand (NVOD) services.
• Initiated and established processes for network documentation and change management. Initiatives significantly improved network uptime and provided a basis for conforming to SLA agreements with internal and external customers.
• Provided pre and post-sales technical support for ISP account manager. Designed network solutions, prepared budgetary quotes and equipment requirements for ISP customers.

• Management of a $1.8MM budget and maintenance of business relationships with International IT officers and Directors.
• Provided System Engineers with leadership and direction. Also conducted new hire interviews and annual reviews.
• Responsible for engineering the design and implementation of a Wide Area Network Service and Telephony system for International Business affiliates in Canada, Hawaii, Puerto Rico and U.K.
• Managed and facilitated negotiations with outsourcing vendors and international suppliers for SNMP network management, Wide Area network design and Project integration. This included analyzing proposed offers to make cost, performance and SLA comparisons and making a recommendation.
• Successfully managed the implementation of The United first call center in Puerto Rico. The resulting call center technology of a Cisco 7206 router, Catalyst 5500 switch, ISL trunking and virtual LANs significantly improved collections, lowered delinquency, and improved revenue.
• Led networking team that designed and implemented the rollout of 200+ consumer branches in Canada on time and within budget. Reliable, robust and modular infrastructure consisted of Cisco 7513 routers and Catalyst 5500 switches at the hub with Cisco 2600 routers and Catalyst 1900 switches at remote branches.
• Effectively managed the integration of corporate networks of three major international acquisitions with those of The United on time and within budget. Successfully integrated equipment from different vendors in Puerto Rico, Canada, the United Kingdom and Hawaii into a single integrated IP network environment.
• Successfully managed the network design and implementation of The United Credit Card facility in Toronto, Canada. Cisco 7206VXR routers and Catalyst 6509 switches provide the reliable backbone required to improve collections and lower delinquency.

• Designed, implemented and managed the roll out of the first International Regional hub for The United in Toronto, Canada. Connectivity and access to corporate network was provided to 120 branches utilizing a router-based Frame Relay Infrastructure consisting of Cisco 7513 routers and Catalyst 5500 switches at the hub with Cisco 2500 routers at remote locations. The resulting network infrastructure realized savings of over $1.0MM.
• Coordinated and led the design and implementation of the first international InterCorporate Gateway providing secure and reliable IP and SNA network access to outside vendors and business partners. Network technology consisted of Cisco 2500 routers configured with access control lists, network address translations and filters.
• Provided leadership for group responsible for establishing network standards in voice and data services impacting 14 countries
• Coordinated and managed the rollout of satellite (VSAT) technology for 40-consumer finance branches in Puerto Rico. New environment provided 99.8% availability, improved response times and reduced annual network costs by $70K/year.

• Facilitated access to SNA backbone connectivity for international affiliates in South America and the Middle East via packet switched networks such as X.25 and Frame Relay.
• Conducted on-site consulting services for Latin American affiliates during the evaluation of premise distribution systems, PBX vendor selection and Wide Area Network Access.
• Managed and developed customer and vendor relationships with domestic and international affiliates.
• Negotiated proposals with international vendors and customers and was highly successful in assuring cost effective telecommunication solutions.

References

Available upon request.

Languages

Fluent Spanish speaker and writer.

Certifications

Currently pursuing CCNA, CCNP and CCDP networking certifications.