Resume 13

• MCSE / CNE / ASE / A+
• SQL Server Database Administration
• Exchange Server Administration
• Windows 2000 Advanced Server Administration
• Windows NT/2000 Terminal Server Administration
• Windows NT 4.0 Enterprise Server Administration
• Novell Netware 3.x, 4.x and 5.x Administration
• Windows 2000 Active Directory Administration
• Internet Information Server Administration
• Windows 95, 98, NT 4.0, 2000 Support
• Network Support and Design
• Microsoft Office 97/2000 Support
• TCP/IP, DNS, WINS, DHCP, RAS, PPTP, VPN, LAN, WAN
• Experience maintaining and building enterprise servers
• Good oral and written communication and customer service skills
• Good research and troubleshooting skills

Onsite consultant at Sempra Energy main data center in Rancho Bernardo. Duties include Server move coordinator for server relocation project. Configuration and administration of servers, LAN and racks. Network troubleshooting and planning of new data center build out. Monitoring of corporate LAN and intranet. Detailed 7/24 problem resolution of servers and network. Building and maintaining of new servers.

Responsible for design and implementation of network infrastructure for Internet startup / software provider. Microsoft Windows 2000 administration and implementation. Configuration and rack mounting of Dell, IBM, and enterprise servers for clustered network server farm. Administration of Microsoft SQL, IIS 5.0, Exchange 5.5 and 2000 server. Day to day duties include creation, deletion and modification of user accounts, managing of user rights, email box recovery, recovery of servers and general maintenance and troubleshooting of Exchange Server. Building and administration of front end and back end production web servers. Responsible for network documentation and disaster recovery. Backup and offsite archival of email and file servers using Arcserve 2000 and Tivoli store server manager. Anti virus protection of all servers and workstations. Day to day duties also included end user support, help desk and problem resolution. Administration of print servers, phone systems and voice mail server. Creation of desktop images and rollout to all desktops using Symantec Ghost 7.5-enterprise edition. Creation and administration of RAID storage containers. Fiber channel SAN installation and configuration.

Responsible for the shared administration of a large global Windows 2000/NT/Unix streaming media Internet broadcast network, using dense hybrid back plane chassis servers and network attached storage devices for on demand media. Provide Windows NT/2000 TCP/IP network troubleshooting and technical assistance for end users and departmental staff. Experience with Siebel client/server in a large volume call center environment. Opening and closing of tickets for problem resolution. Account management, network security, data backup and recovery. Software application upgrades and installation. Server and desktop administration of over 500 nodes. Responsible for solving complex hardware, software and network related problems. Monitor the performance of network. Proactively recommend improvements and identify opportunities to upgrade of servers and network. Provide regular reporting of network and system performance. Responsible for large corporate wide rollout of all new laptops, docking stations and monitors to end-users. Managed team of 15 temporary employees during rollout delegating duties and supervision of project completion. 7X24 on call support for end users and clients to VPN and other remote administration problems. Supported several remote locations across the nation using Symantec PC Anywhere and Cisco Altiga LAN to LAN VPN. Exchange 5.5 server administration, backup, and recovery using Veritas Net backup and Backup-Exec.

Provided support of large LAN/WAN existing of several NT servers and Cisco routers and switches. Support of Microsoft back office, Exchange server, SQL server, IIS, SMS, and Proxy server. Support of Log Caster network monitoring and tracking software. Network Associates total virus defense configuration and administration on the servers and desktops. Performed email and file server backup and recovery using Veritas Backup Exec. Management and creation of WINS, DNS, DHCP, SQL databases and scopes. TCP/IP administration and analysis. Creation and deletion of accounts and shares. Management of all software and hardware upgrades and direct supervision of desktop support and help desk technicians. Completed Y2K compliance project on all county machines and systems.

Internal management and support of all NT workstations onsite at Hewlett Packard s network server division in Roseville CA. Performed all new installations of end users workstations and servers. Provided hardware and software related trouble ticket resolution. Performed large-scale Y2K compliance upgrade and documentation of process to HP. Managed team of 30 technicians for daily duties and completions of projects. Rollout of new NT workstations to over 5000 users onsite. HP printer maintenance and repair. Laptop configuration for all remote users supporting VPN and RAS using secure ID cards. Responsible for upgrade from Lotus Notes, CCMail to Microsoft Exchange server. Provided third level support and escalation path for all network technicians. Break and fix of all hardware onsite including printers, laptops and workstations.

Project management and implementation of large scale 7500 node network migration from MS Windows 3.1 to MS Windows 95 and NT Workstation. Provided end user network support for all internal San Jose Gas & Electric employees countywide. Provided installation and configuration of all new and existing desktop and laptop workstations. Installation and support of RAS for all remote users. Performed upgrade from Microsoft Mail to Microsoft Exchange on the client and server side. Administration and support of Novell Netware and Microsoft Windows NT 4.0 integrated network. Performed upgrade of Token Ring network from 4mbs to 16mbs. Provided management and supervision of team of temporary contractors for large workstation rollout, dividing responsibilities and escalation path then reporting results to supervisor. Responsible for customer support and all trouble ticket resolution. Building of images and evaluating new hardware and systems analysis for client.

Provided Microsoft NT and Novell Netware support to clients in the field. Mission critical 4-hour onsite response time for hardware and software conflicts. Onsite repair and replacement of all hardware and software. Worked directly with vendors and clients to resolve warranty and non-warranty repairs to result in the least amount of downtime to customer. Provide follow up with clients to ensure quality customer service. Certified bench technician in repair of Toshiba, IBM, Compaq, Dell, HP, Acer, Packard Bell and Apple.

Authorized warranty repair of computers, laptops, printers, and monitors. Configuration and upgrades including hard drives, CD-ROMS, modems, video cards, sound cards, network cards, memory, motherboards, scanners and software applications. Installation and configuration of all operating systems and office suites.

Compaq Computer Corp. San Jose, CA 1998
Professional, ASE

Zertex Data Systems, San Jose, CA 1998
Professional, MCSE

OllyCom Information Systems, San Jose, CA 1997
Vocational, CNE

Training Directions Technical College, San Jose, CA 1995
Vocational, A+ Certification

Employee of the Month, OllyCom Information Systems 1997

Available Upon request