Resume 15

To work with a company which has high standards & solid values and to contribute to a team of IT professionals with opportunity to augment my own professional development.

• Duties included 24/7 support of the largest non-specialized B2B/e-commerce marketplace in the world. These responsibilities required my extensive and varied background in IT support in order to maintain and troubleshoot the core software Commerce One MarketSite and EBD while monitoring a complex amalgam of NT/Win2K PC and Linux based Solaris servers, MS SQL databases, and load balancers in a heavily redundant Web-centric environment while manning and maintaining the CA based company helpdesk. These processes required me to work independently as well as with departments company-wide to maintain a 98 uptime of all e-business systems.
• Responsible for loading, configuring and maintaining software on servers for all company environments to include: NT/Win2K and service packs, IIS 5.0, Allaire JRun, Commerce One MarketSite and EBD, and LDAP on Netscape Communicator server.
• Remotely managed the Production, QA, and Development servers via PCA and Citrix/WTS.
• Managed server load via load balancers using F5 software.
• Used SQL Query Analyzer to track XML documents.
• Monitor system logs for system, software, and document failures.
• Resolve issues with customer orders xCBL documents becoming stuck or lost in the system.
• Run SQL and Unix scripts as needed to update databases and upload site data.
• Used WinCVS software to track and roll new software releases and updates to the eScout site.
• Participated in the resolution of system outages/failures.
• Added and managed buyers and sellers to the system.
• Composed careful documentation of new and evolving procedures.

• Responsible for the installation, configuration, upgrading, maintenance, and troubleshooting of FileNET FN software products for new and existing FN customers from different industries covering a 3-state region on a number of different hardware and software platforms Win98, NT, AIX, HP-UX .
• Responsible for the installation, configuration, upgrading, maintenance, and troubleshooting of Oracle 7.x, 8.x and MS SQL 6.5, 7.0 databases used by FN products.
• Managed the resolution of multiple support incidents, including the scheduling and coordinating of installs and upgrades while giving attention to quality customer care.
• Worked closely with pre & post sales staff as well as FN Response Center staff and other FN peers to achieve maximum customer satisfaction.
• Resolved customer issues by following established procedures but also used a combination of my skills in network operations, topology, protocols and hardware, as well as PC hardware, software and OS troubleshooting to cut to creative and innovative solutions.
• Acquired a working knowledge of AIX and HP-UX system administrator functions.
• Achieved Certified Professional - Panagon Technician status.

• Lead analyst for the planned migration of over 1200 Microsoft mail users to Microsoft Exchange with clients based in Microsoft Outlook, Outlook Express as well as web browser based access to mail, workflow and schedule information both internally and over the public Internet. Oversaw and maintained all aspects of a multiple-domain Exchange 5.5 implementation housed in multiple campus sites. On-going primary responsibility for management of the enterprise-wide messaging functions.
• Responsible for the administration, implementation, and maintenance of all networked devices in a large, multi-location network with over 2000 Windows, Windows NT and Windows 95 Workstations, 70 Windows NT Servers, 450 Printers running on 10/100 Ethernet as well as ATM, SONET and Wide-Area connections from ISDN to T-1. Lead responsibility for NT Systems administration system-wide.
• Participated in both design and implementation of 2 large, multi-story construction projects that included the first ATM/OC-3 Wide area network in Kansas City area Healthcare.
• Responsible for maintaining and administering the Enterprise-wide implementation of Symantec Anti-Virus server products deployed both on NT servers and workstations.
• Worked with and led teams of contract personnel as part of a system-wide migration of over 1600 Windows for Workgroups 486-class machines to Pentium class Windows NT Workstation.
• Participated as a key team member in the design of a new support response system resulting in quicker turnaround of end-user support issues as well as more coordination between operations and technical staff.
• Trained new and existing analysts and operations staff in messaging migration, server daily operations, and server administration.
• Participated as a key member of the Internet connection team that oversaw web-servers for 5 domains and maintained firewall and proxy connections through multiple servers.
• Researched, designed, built and installed a computer based video-conferencing system to allow bone marrow transplant patients to communicate with family members at home from their isolation rooms.
• Implemented a large, multi-media digital imaging system to allow clinic personnel to remotely provide second opinions on injuries via dial up and ISDN.

• Responsible for Desktop and server hardware & software maintenance in a Banyan Vines environment running on a Token Ring backbone with over 1200 Windows 3.1 and 95 clients connected to multiple hosts on IBM 390, AS/400, Tandem, Windows NT, and Novell Servers. Administrated & maintained various Novell LANs within the campus-wide network and throughout Kansas, Missouri and Colorado.
• Participated as a key member of the team that implemented the WAN rollout across the 3 state region.
• Worked with both contract and permanent staff to implement workstation migrations and rollouts of new hardware, software and networking solutions.
• Participated in the upgrade of networking protocols to Banyan Vines IP.

• FileNET Certified Professional - Panagon Technician

• Designing a Windows 2000 Directory Services Infrastructure - Course # 1561A
• Updating Support Skills from Windows NT 4.0 to Windows 2000 - Course # 1560A
• Microsoft Windows NT Core Technologies - Course # 922
• Microsoft Windows NT Administration - Course # 803
• Microsoft Windows NT Enterprise Technologies - Course # 689
• Microsoft Exchange 5.0 Multi-site and Internet Environments
• Microsoft Exchange 5.0 Server Core Technologies
• Microsoft Networking Essentials - Course # 578
• Supporting Microsoft Windows 95 - Course # 798

• Novell v3.11 System Manager - Course # 809

1986-1989 Central Missouri State University, Warrensburg, MO
Associates Degree in Electricity/Electronics within 10 hours of BS

1982-1986 U.S.A. Air Force
Maintained environmental and power systems for the Minute Man II missile.
Honorably Discharged.

Family. Church. Teaching, performing and recording music. Running. Reading.

Excellent references furnished upon request.