Resume 4

12 years of technical experience in a combination of managerial, customer service, technical support, helpdesk, systems administration, and network administration in both a large user base and small startup environment. Proficient with software support and end-user support via phone and email. PC and Systems support with both hardware and software.

Manager of IS department. Supervisor of helpdesk team. Pre-Sales technical architecture, implementation, and support. Fast pace start-up experience with the ability to multi-task in a multi-job environment. Familiar with large corporation policies, departments and processes. Provided multilevel support, end user training and developed training documentation. Systems and network administration in a 24x7 headless/lights-out data center environment. Experience with internet, wireless and streaming technology. Independent consultant to Avatar Systems supporting network, Windows NT servers, and Exchange server.

Dell, Compaq, HP, and whitebox laptops, workstations, and servers HP, Xerox, and Epson ink/laser printers CD/DVD and removable drives Cisco, 3Com, Netgear and HP switches and routers Cisco, Sonicwall, Nokia, MS ISA, and Checkpoint firewalls Cisco and Alteon load balancers Network Appliance devices Rack and cable management systems Xerox network document management systems 3Com, Compaq, and Palm heldhelds 3Com, Netgear, RIM Blackberry wireless devices.

MS Office 95/97/2000, MS Project, MS Publisher, MS Outlook 97/98/2000, Visio, MS FrontPage, Adobe Photoshop, Acrobat Reader, Paintshop Pro Norton, NAI/McAfee, Sophos Antivirus suites Goldmine and ACT. CC:Mail, Lotus Notes, MS Exchange, MS Mail, Rockliffe, Sendmail email services PGP MS SQL and Oracle Citrix Metaframe and Terminal Server PC Anywhere, Funk, Dameware remote control utils Remedy Norton Ghost, Altiris, and Drivecopy cloning suites MS IIS and Apache web servers ERoom, Sametime, Brio, and Project Central web collaboration suites NetSaint, HP Openview, Omnibus NetCool, NetIQ, and MS SMS management suites MS WLBS and NLB service MS Web Admin, HP Jet Admin, Hyena, Executive Software, WinInternals, and various other 3rd party NT/2000 based utilities Octopus and Microsoft clustering solutions Seagate, Microsoft, and Veritas backup solutions

DOS, Novell 3.x, Windows 95/98, Windows ME, Windows NT Server/Client , Windows 2000 Server/Professional , Windows XP, and Redhat Linux 6.x

IS Manager

• Evaluated and coached employee performance via review of monthly goals versus accomplishments
• Leveraged Wisetrack to track IS inventory.
• Responsible for user and computer accounts on Windows 2000 Domain.
• Defined IS processes, policies, and procedures.
• Held weekly training sessions covering standard desktop applications, internally developed applications, and general technology awareness.
• Monitored software inventory and license usage via MS SMS Server.
• Migrated 100+ users from Win95/98 and Windows NT workstation in a multimaster domain to an exclusive Windows 2000 Active Directory single domain using Altiris and Norton Ghost.
• Helpdesk and desktop support for end users on day-to-day applications such as MS Office, Outlook, connectivity issues and internally developed applications.

Senior Systems Administrator

• Developed best practice for standard NT/2000 web server images to reduce complexities in custom configurations and costs associated.
• Developed runbook documentation for all servers with MS Project and Visio.
• Manage clients web infrastructures running on Windows platform
• Monitored clients web infrastructures using NetIQ, NetSaint, HP Openview, and NetCool products.
• Developed automation script using Wscript and batch commands to rotate and analyze domain, FTP, and HTTP log files for exceptions.
• Installed and configured Windows, IIS, SQL, Exchange, and MS ISA for clients
• Resolved issues with clients infrastructure via Remedy ticket tracking systems.
• Reviewed clients disaster recovery, performance, and security issues and developed recommendations based on industry standards.
• Installed, configured, and supported on a per request basis of client s networking equipment; firewalls, load balancers, switches, and routers.

Presales Technician

• Analyzed client infrastructure requirements and develop implementation proposals that were cost, performance, and business needs sensitive.
• Designed web infrastructure for small to mid sized clients.
• Developed implementation documentation using MS Project and Visio.
• Attended new technology seminars and reviewed various technology magazines to remain abreast the latest technology enhancements, security concerns, and business solutions.

• Maintained Exchange 5.5/2000 user accounts and distributions lists.
• Supervised Helpdesk team and handled all escalated tickets using McAfee Magic TSD.
• Developed and tracked the division s IS budget and inventory. Assisted in the negotiation of cost of software licenses.
• Created standard Ghost images to decrease roll-out costs and time.
• Ordered, configured and supported PC s and laptops.
• Helpdesk and desktop support for end users on day-to-day applications such as MS Office, Outlook, connectivity issues and internally developed applications.
• Lead role in planning a Windows 2000 and Active Directory migration roll-out
• Installed and configured Brio for analyzing and reporting via the web the Strategic Materials data warehouse.
• Installed, customized, and maintained eRoom for web collaboration among 100+ geographic dispersed team members.
• Team member in the migration of MS SQL data warehouse to an IBM RS-6000 S80/DB2 environment.
• Designed and implemented the division s web farm using Windows, IIS, and Apache.
• Supported direct user posting of web content via Frontpage server extensions.
• Maintained the division s Windows NT servers and Cisco/HP switches and routers.
• Installed, configured, and maintained SQL server farm consisting of 32 SQL servers across different regions. Used BCP and push/pull replication to move data on a nightly basis. Used SQL performance tools to monitor and diagnose blocking processes.
• Maintained MS Proxy and Checkpoint firewall security rules.

6/1990 4/1991 Trimble College
Accounting - Courses included different aspects of accounting and business financials

10/1994 Current DeAnza Community College
Computer Science/Business Management- Courses included materials management, purchasing management, programming, IT management.

• Implementing and Supporting Microsoft Proxy Server 1.0
• Installing, Configuring, and Administering Microsoft Windows 2000 Pro/Server
• Implementing and Administering a Microsoft Windows 2000 Directory Services Infrastructure
• Designing Highly Available Web Solutions with Microsoft Windows 2000 Server Technologies
• Installing, Configuring, and Administering Microsoft Internet Security and Acceleration ISA Server 2000, Enterprise Edition
• CompTIA A+
• Frontline Supervisor Awareness & Effective Manager Training

Microsoft Certified Professional, MS Exchange, MS SQL, MS SMS