Resume 5

• Expertise in Microsoft Information Systems.
• Expertise using, Veritas Seagate Backup Exec, ARCserve, and Systems Management Server 1.2 and 2.0
• Expertise with User Manager for Domains, Microsoft Exchange Administrator, and Ghost
• Expertise with Outlook9x ,Office 97 and Office 2000
• Expertise with FAT 16, FAT 32, and NTFS file systems
• Expertise with ADIC VLS DLT 400 tape backup, Cybernetics Model 6100 tape backup
• Experience with NetWare 3.12, 3.15, and 4.0
• Experience with NWadmin, and Groupwise mail 5.5
• Expertise with MS Server Manager
• Experience with Suse Linux 6.4 and Mandrake Linux 6.5 using KDE X Windows
• Expertise with Network Protocols TCP /IP, NetBEUI, and IPX Troubleshooting ATracert, and Ping
• Expertise with RAID 5 Technology Fault Tolerance
• Expertise with Compaq Proliant Server Drive Arrays
• Experience with HP NetServer
• Six years of Technical Support expertise in the Computer industry.
• Technical and Managerial Professionalism

• Service and support of Windows 2000 Server and Windows NT 4.0
• Cisco Router and VPN Support
• Upgrade,redesign and daily support of Backup system - Veritas Backup Exec 8.6
• Support of mixed environment hardware platform -Compaq Proliant, Dell PowerEdge, and Micron Netframe servers
• Maintained support of MS SQL 2000 Server and other various financial application servers
• Windows NT 4.0 Migration to Windows 2000
• Implementation of new MS Exchange 5.5 server that would replace a server that was low on disk space - Mailbox Migration
• Deployment and support of new internal DNS server
• Maintained support of WINS,DHCP and print services

Information Technology Systems Manager- SBC

• Oversaw the daily NT server support for Southwestern Bell Long Distance.
• Monitored daily backups for consistency and reliability with GFS
• Routine File and mail restoration
• Provided onsite support for MS Exchange 5.5, SMS 1.2, FAX SR, IIS 4.0, SQL 7.0, RSA Secure ID
• Configuration and implementation of Compaq Proliant DL580 servers in production environment
• Configuration and implementation of Compaq 9000 series racks
• Compaq Insight Manager implementation into new production servers
• SNMP, SSD, Insight Agents
• Configuration of Directory Replication for Domain Controllers Logon Scripts, SMS Client
• Maintain and establish NT Trust Relationships Between various Master and Resource domains
• Maintain Print Services and File permissions on production servers
• NT Server Load Balancing Throughput analysis, Performance optimization
• NT Server Disaster recovery - Exchange, File, and database

Information Technology - Project Manager / Network Engineer

• Managed seven other consultants assisting in building new IT infrastructure.
• In charge of building and setting up new IT infrastructure from the Desktop - Server level.
• Built and setup NT 4.0 Server Domain with internal IP addressing and DHCP Scope.
• Installed and setup of HP Netservers with Raid 5 Hot swap .
• Deployment of new JD Edwards system with Citrix thin client.
• Deployment of Citrix Netserver.
• Support Of Platinum PAS Server and Platinum client.
• Ghost and deployment of Win 98 SE and NT 4.0 Workstation.
• Provided Remote Admin and Client support to Secondary Alsip Illinois site.
• PC Anywhere32 and McAffe Remote Desktop32 Installation and support.
• Service and support of existing IT Infrastructure.
• Groupwise5.5 mail account setup and support.
• NT and Netware user account setup.

• Oversaw the daily activities of our corporate office to ensure quality, accuracy, integrity and the maintenance of our Network.
• Provided technical support training and education to all users in our region.
• Supervised a y2k team for y2k site compliance in our region.
• Worked on the helpdesk in providing our company with a standard way of tracking calls that were reported by various local departments/operations and our National corporate office.
• Maintained close relationship with our Modesto Information Technology Department to identify system problems and implement system upgrades. Worked with the
• Modesto IT department in the design of our new WinBeep paging system, Backup system, and continuing education in Y2K compliance for our Northern California Region.
• Interfaced with all IT personnel as well as Managers, Directors, Vice Presidents and Chief Executive Officers in the organization.
• Assisted the Finance department with analysis of Computer inventory throughout the region.
• Submitted Capital Expenditures for the IT department to our Regional Office for processing.
• Processed and submitted a monthly IT report for our corporate office.
• Administered Windows NT 4.0, and Windows 9X environment.
• Assisted in the Migration of a NetWare mixed NT environment to a sole NT environment.
• Responsible for the customer service needs of 3200 plus employees.
• Expertise with Paging Servers. InfoRad, and WinBeep
• Expertise with System Policies for Windows 9X /NT Client
• Expertise with HP LaserJet Jet Direct and LaserJet printers
• Expertise with MS BackOffice products
• Maintained and installed Various Scanners
• Supported the Palm Pilot, Palm III, Palm V, Palm Vx, and the HP Palmtop 620, 660
• Support multi platform Laptop environment
• Expertise with RAS Remote Access Server
• Expertise with Microsoft Print Servers

• Responsible for the technical service center and computer production facility.
• Managed and observed the daily activities of 15-20 employees.
• Built and tested new computer equipment for the general public and corporate facilities
• Expertise in Windows 95 registry editing and troubleshooting
• Extensive Hardware and Software experience.
• System board and hardware troubleshooting.
• Software experience with pcANYWHERE32, Visio Professional 5.0, Word all versions, Excel all versions
• Utility software expertise with Drive Copy, Drive pro, Norton Disk Doctor, Spin Rite, Partition Magic,
• Hurricane 9X, Qemm, and Disk management utilities.
• Installed, repaired, configured and tested the various operating systems listed: Winnt3.51, Winnt4.0 server and workstation Windows 95, Windows 3.11, and Dos 5.0 through Dos 6.22
• Extensive customer service and technical support
• Worked with Customers according to their warranty agreements
• Produced monthly billing reports of the service center to the President of the company
• Employee related issues accessed and reconciled according to State and Federal laws
• Conducted new hire orientation.
• Responsible for Opening and closing.

Assisted all aspects of Telecommunications:

• Working with cable crew in installing new Telephone and Data wiring systems
• Read blue prints and made judgement calls where cable drops were to be placed
• Subcontracted work with Intel, Bank of America, Wells Fargo and Northern Telecomm
• Installed Fiber Optic lines, Ethernet, and Apple Talk systems

Available upon request

COMPTIA A+ CERTIFIED

TURLOCK HIGH SCHOOL, TURLOCK, CA
Graduated - June, 1987
Courses studied: College Prep, Computers

DATA-TECH INSTITUTE
Course studied: System Policies for Windows 95/NT Clients

MODESTO JUNIOR COLLEGE, Modesto, CA
Courses studied: Computer Science, A NetWare 3.12,and Windows 95