Resume 6

Obtain a challenging Network Administrator position providing LAN support in a large organization. My ideal company would be located in the Milwaukee metropolitan area and have a networked environment of over 1,000 end users. This company would be willing to pursue some of the newer technologies to improve support to their clients.

Certified Novell Administrator Microsoft TCP/IP Proficiency Certificate

• SOFTWARE/ Windows 95/98/ME/NT/2000/XP Microsoft Exchange
• TECHNOLOGY: Microsoft Office Suite Novell Netware
• KIX Scripting Language Ethernet/Token Ring
• Laptop Support Various Diagnostic Tools
• Excellent Troubleshooting/Problem Solving Skills

Wisconsin Electric Power Company September 1997 to December 2001

• Performing as Lead Software Integration Consultant during the Novell Netware to Windows NT rollout project. Was responsible for the testing and deployment of all software in the Windows NT environment. Responsibilities include:
• All work associated with installation, testing, and deploying software applications, NT software upgrades, and NT file level security for Windows NT laptops and desktops.
• Working with clients to determine how to integrate their software into the NT environment according to company standards.
• Assisted other department consultants with difficult application problems and maintained list of VIP 24 x 7 applications requiring special attention.
• Preparing for and assisting clients with NT application installations, upgrades, and other changes including software evaluations.
• After installation, applications are scripted to provide quick delivery to the workstations using WinInstall and KIX scripting language. This often involved working in the Windows registry and configuring NT Workstation Services.
• Additional responsibilities include preparing for and assisting with production testing of applications and rollout of these applications to the production environment.
• Providing consulting services for small business-unit projects.
• Troubleshooting workstation and application related issues due to NT rollout.

• Performing as a Network Engineer, was responsible for LAN administration of 22 Novell Netware 3.11 & 3.12 file servers and 8 Windows NT domains. Responsibilities included:
• Creation and maintenance of all user accounts and printers on all Netware file servers and Windows NT domains.
• Worked on the team that planned the user migration from Netware to NT including security planning, login scripts, user name standards and workstation upgrades.
• Creation and maintenance of all remote dial-in accounts, including assisting technicians in the configuration and training the users.
• Maintained four email systems including WordPerfect Email, Microsoft Exchange, Microsoft Mail, and Internet email.
• Provided third level support to the help desk and PC technicians in the problem solving of all desktop PC issues.
• Responsible for backup and file restores on all servers.

Firstar Bank April 1996 December 1996

• Performing as a Network Engineer, was responsible for upgrading the Novell Netware file servers at several different locations and staging PC s. This environment consisted of Novell Netware 3.12. Responsibilities included:
• Setup of new Compaq file server with Netware 3.12.
• Backup old file server and restore data and Novell Netware bindery to new equipment.
• Install memory modules and hard disk raid arrays on new servers.

• Performing as a LAN Admin/Network Engineer, was responsible for network administration of seventeen Novell Netware 3.11 and 3.12 file servers and centralized help desk support for approximately five hundred end-users in twelve regional offices throughout the country. Responsibilities included:
• Involved in file server name change project. This involved changing file server names on all file servers to a standard naming convention. This involved editing all system and user login scripts, server start-up files, and SABER menus to reflect the new server name. Also edited IPX segment numbers and network numbers for WAN implementation.
• Installed Windows for Workgroups network in remote location to share files and printer.
• Provided hardware and software support on various software packages.
• Maintained printing services, including stand-alone print servers and attaching to network printers through Printcon and Printdef.
• Assisted with mainframe related problems, including password resets and telephone line outages.
• Installed new PC s, PC upgrades, printers, and new software as needed.
• Implemented tape backup procedures and off sight tape rotation process.
• Created and maintained user login ID s, login scripts, and software access.
• Maintained MS Mail transfer agent and MS Mail LAN accounts and remote accounts.

• Performing as a Lead Help Desk person, was responsible for network administration and help desk support of twenty-six Novell Netware 3.11 and 3.12 file servers in a one thousand five hundred user environment. Responsibilities included:
• Created and maintained user login ID s including system and personal login scripts, menu programs, password changes, and intruder detection lock-outs.
• Administered network security including password protection, file safety and software access restrictions.
• Maintained printing services including print server configurations, capture commands, and 3rd party print servers Intel Netports and HP Jet Direct cards .
• Configured PC s to company standards for use on Novell network. This included configuring the autoexec.bat, config.sys, and network batch files.
• Provided hardware and software support on various software packages.
• Involved in software procurement process including questions on software and hardware requirements and configurations.
• Maintained and performed software license verifications to adhere to software licensing agreements.
• Coordinated and dispatched hardware repair vendor.
• Trained new help desk staff.
• Maintained help desk call tracking software and service call log.
• Installed and configured software and workstations.