Resume 8

Microsoft Certified Professional MCP
Cisco Certified Network Associate CCNA

• Windows 2000 & NT 4.0: Windows OS, Server/client configuration, gateways, routers Administration. Planning and implementation of various domain models, trusts. Installed and configured DNS Servers, Installed and Configured Oracle for Workgroup on NT Server. NT and NetWare integration and configuration, NDS security. RAID 0-5, Installed & Configured IIS4.0 and Exchange Server5.5, BackOffice Servers and TCP/IP Handling with Internet Information Servers for Handling Mails and Intranet applications, Backup utilities veritas, arcserve

• Novell & Banyan Vines: Network setup and cabling, Ethernet networks, hubs, batch files, login scripts, providing database access, maintaining and backing up the database and server, running network printers and replacing hardware. Server administration and optimization. Installed and configured network utilizing Novell NetWare 3.12 and 4.1. Installed and configured Banyan Vines 6.0

• Lotus Notes: Installed and Configured Notes Domino Server and clients for Win 95. Installed and Connected our Dealer Network through Dial up Connection.

• Hardware / Mainframe: Installation and Troubleshooting on Cisco routers, switches, hub. Working on Mainframe Emulation software Systems Troubleshooting Password / Printer issues. Worked on Netview.

• Process Development & Quality: Process Re-engineering, IT help desk Service Delivery, Documentation and Presentation to Senior Management, Infrastructure Development, Consultant in the areas of Project Management, Multi-function, Corporate level exposure to Quality TQM & Six Sigma , Self Motivated, responsible and resourceful professional, possessing a strong technical background and committed to stretch challenges and results. Excellent understanding of customer satisfaction and business requirements and able to meet both these requirements profitably.

• Operating System: Windows2000 Server, Pro, MS-DOS, Win 95, Windows 98, Windows NT4.0, Novell 3.12 / 4.11/ 5.0, Banyan Vines6.0, Lotus Domino Server4.6, Sun Solaris2.6, VMS

• Hardware & Software: DELL Power Edge 1300, 2300, Hubs, Switches, Fax Servers, Cisco Routers, Print Servers, Tape Backups Drive, Compaq Prosignia series servers, IBM Servers, MS Office Products, Lotus Products, MS Products, Netscape, Oracle, Sybase, Power Builder, MS Proxy Servers, Lotus sametime, Quick Place, Net meeting, Citrix Metaframe / Win frame, Support.com, Clarify 8.0, PC Anywhere, Peregrine s Call centre Management software, Lucent Definity PBX Systems & Centre Vu ACD Monitoring software, experience on Tivoli software, Windows 2000 Administration, Microsoft Exchange 2000, ArcServe 2000, VPNs, Windows TCP/IP Networking , Installing Win2K clients and service packs, Installing Office 2000 applications , MS Office & Visio skills,MVS, CICS, Netview, OASB, Application for CDN, Extra, Bull Host, Glink and Rumba

• Masters Degree in Science M. Sc - Mathematics
• Cisco Certified Network Administrator - CCNA
• Microsoft Certified Professional Windows 2000 MCP 2000 Professional
• Microsoft Certified Professional Windows 2000 MCP 2000 Server
• Post Graduate Diploma in Computer Science PGDCA
• Diploma in RDBMS Relational Database Management System
• Certification Course in Lotus Notes Systems Administration / Application Development
• Certification Course in Sun Certification & Linux
• Quality General Electric GE Six Sigma and TQM Total Quality Management
• Human Resources Interviewing skills by Richard Fear Model. April 2000

Major job responsibilities includes Designing, implementing, Management, Planning & Configuring Local and Wide Are Networks. Currently working on Projects Migrating from Banyan vines / Novell to Windows 2000, Microsoft Exchange

• Working on project for State Government of New York as a Systems Integrator
• Administer Banyan Vines, Novell, Windows 2000 / NT Networking
• Administer local area networks and Windows 2000 Enterprise servers, including DNS & Exchange e-mail servers
• Plan and install Enterprise server patch updates, hot-fixes, and virus definition files
• Administer Active Directory, printer queues and network shares
• Manage server and client backups using ArcServe and Exchange 2000 backups with Veritas Backup Exec
• Troubleshoot TCP/IP network issues, including network access, printing, client VPN connectivity
• Configure, deploy and track client desktops, notebooks, peripherals and software
• Provide PC Helpdesk support for remote users during regular business hours and possible overnight emergency coverage
• Plan and perform user PC software upgrades
• Provide end-user support for Definity PBX phone system, voicemail, telephone hardware, video and audio conferencing
• Mainframe connectivity, trouble shooting on Bull-Host, Glink terminal Emulation software
• Used Street Talk protocol for connectivity to NT Servers & Printers
• Supporting net application developed by State Government
• Installed MS Exchange Server 2000 with Outlook as email client
• Installed and Configured IIS4.0 Server
• Installed & Configured Windows 2000 Servers
• Designing Network segments with sub netting using TCP/IP Protocol
• Implementation of WINS, DHCP and DNS Servers
• Installation of Tivoli software
• Diagnosing and Troubleshooting Cisco Routers, Switches, Hub Problems

• Installed & Configured Windows NT OS in Single and Multiple Domain
• Designing Network segments with subnetting using TCP/IP Protocol
• Implementation of WINS, DHCP and DNS Servers
• Configured Network Printers using TCP/IP Printers
• Installed MS Exchange Server with Outlook as email client
• Implemented Disaster Recovery plan for Netware 4.11 server using Veritas Backup Exec.

GE Corporate Research & Development Apr 2000 Sep 2000

Worked as Operations Manager for GE Capital, managing a team of 14 engineers. Trained all engineers to perform the various activities of Helpdesk. Single point of contact for GE CR&D USA.

• Troubleshooting on Windows 95 / MS-DOS
• Troubleshooting on MS Office 97, Outlook 98, Netscape Communicator
• Installed & configured SMS Server 2.6
• Installing & Troubleshooting GE-Extend Connectivity issue resolution, Soft-Id email installation
• Installing & Troubleshooting NetMeeting
• Documentation and Migration of Helpdesk from US to India
• Installed & Configured IIS4.0 and Exchange Server 5.5
• Troubleshooting on NT Network Connectivity Issues, IP Address Issues, DHCP Issues, File Restore, LMHOSTS
• Troubleshooting on Network & Mainframe Printers

Worked as Operations Manager for GE Capital, managing a team of 9 engineers, undergone training program on SMS Systems Management Server , MS-Outlook98, MS-Exchange, NetMeeting, FrontPage, Mainframe RUMBA TPX, Netview, OSB etc , RUMBA VAX Connectivity, GE-EXTEND Dial-up Connectivity, VPN Connectivity, Faxination, CLARIFY Software, Business Objects, QPID, Hyperion.

• Troubleshooting on Windows 95 / MS-DOS
• Troubleshooting on MS Office 97, Outlook 98, Netscape Communicator
• Full Support on MS-Exchange, Faxination
• Installing and Troubleshooting GE-Extend Connectivity issue resolution, Soft-Id email installation
• Installing and Troubleshooting NetMeeting
• Installed & Configured Cisco Router 2500 Series.
• Installing and Troubleshooting on Applications - Business Objects, Hyperion, SalesTrack, QPID,
• Troubleshooting on NT Network Connectivity Issues, IP Address Issues, DHCP Issues, File Restore, LMHOSTS
• Troubleshooting on Mainframe Password Issues, Printer Resets using CICS, Netview, TSO, TPX
• Troubleshooting on Network Printer
• Documentation and Migration of Helpdesk from US to India

THERMO LIMITED had Novell 3.12 with remote booting Clients, Co-axial Cabling with BNC Connection and Banyan Vines for Emailing. 2 Area Offices Hyderabad and Bangalore was having Stand-alone PCs. Connectivity Changed from BNC Co-axial Cabling to UTP Ethernet Cabling with RJ 45 Connectors. Installed and Configured NT Server with Oracle Database and Lotus Notes for Emailing. Networked our Area Office with UTP Cabling, Switches, Hubs, NT Server and Lotus Notes for emailing. Installing and Configuring Compaq Armada Laptop, IBM Think Pad to our network from Remote Location/Home.

Taking care of Administration of NOVELL SERVER 4.11, BANYAN VINES SERVER, NT SERVER, LOTUS DOMINO SERVER, Cisco Router 2500, 3Com Switches, 3Com Hubs, 64Kbps Lease line, Dial up line and 42 Clients loaded with Win95, MSOffice, Lotus Notes in Chennai Office.

• Onsite Network support.
• Troubleshoot and maintain servers and PC s
• In-house Desktop/LAN Helpdesk
• Maintenance of all of company s electronic equipment including troubleshooting and repair of all PCs, phones, voice mail, electronic mail, copiers, printers and fax machines
• Training employees in various computer related topics.
• Installed & Configured Cisco Router 2500 Series.
• Installed & Configured Novell and Banyan Vines, Hardware and Software setup, cabling and PC installations on the Networks.
• Installed & Configured IIS4.0 and Exchange Server 5.5
• Worked as Banyan Vines Administrator coordinating all Network Activity. Troubleshooting any network problems hardware and software .
• Worked as Novell Administrator. Coordinating all Network Activity, installing Applications & software
• Maintain Windows NT 4.0, Win 95
• Responsible for strategic direction
• Installed new Lotus Domino Server for e-mail access
• Key member in strategic planning of I.S. budget
• Specify all hardware, software software purchases
• Maintenance of UPS
• Knowledge of TCP/IP, IPX Protocol Configuration
• While end-user support is vital, daily activities might include routine tasks such as verification of backup status, examination of intrusion reports and volume space allocation.
• An ability to rapidly diagnose user, server and network problems is a definite asset to this position.
• Interface with end-users to assist in solving network or client problems.
• Interface with peer group to assist in problem solving.

• Setup and Configured Novell NetWare 4.11 with 16 Clients.
• Configured Print Sharer and Stabilized the systems.

• To attend to all Software Related Problems.
• To provide first level support to the users after the call has been received.
• To attend to the workstation connectivity to the Server and 3745 and other related problems.
• To Monitor LAN for automation software & connectivity any viruses and unlicensed software and initiative preventive measures.
• To diagnose the problem and rectify, Incase of Hardware related problems I would try to resolve within acceptable time by the user.
• To attend to and complete all office software related problems.

Telecommunication Network Administration

• Liaise with the Telecommunications Authorities for maintenance of Data circuits; restoration of failed circuits and rectification of erroneous circuits.
• Monitor the Network performance and initiate corrective action as and when it falls below acceptable limits.
• Ensure that the connectivity to CDN Application connecting to Mainframe , Novell, OS/2, Unix and Sybase Servers is available across the Branches.
• Log Outages and Action taken.

• Monitor the Server Novell NetWare 4.11 and initiate corrective action on receipt of error messages on the console.
• Attend to Workstation Connectivity to the Server and User Access related problem.
• Monitor the LAN for Viruses and unlicensed Software and initiate corrective measures.
• Periodic performance measurement and tuning of Server resources and LAN.
• Backup Management
• Perform User Administration on Server to and from the Off-Site Location.
• Liaise with Maintenance of the preventive and corrective maintenance of the environment systems installed in the Data Center i.e. UPS, AC etc.

• Liaise with Regional Data processing center for the Opening and Closing of Real Time Sessions of Mainframe Application, End of Day processing, Resetting of Ids and File Uploads and Downloads From Mainframe.
• Ensure all Terminals, Printers, Xcom Software which receive reports from Mainframe Application PCs and LAN Workstations can access Mainframe Applications.
• Print all reports generated from Mainframe Application.
• Carry our Report Files Management
• Maintenance of Off-Site Backup Log and movement of Backup Media and Backing Up and Upgrade the Networks as needed.
• Provide LAN Hot-Line support for Network problems.
• Resolve Backup problems - Resolve Antivirus problems
• Provide direct support for 80+ users
• Responsible for 24x7 uptime of Novell NetWare 3.12 and Windows NT 4.0 servers

Worked as a Computer Teacher / System Administrator in a School, teaching and also providing system support / administration for the Information Systems Department. Maintaining 30+ Computers and Peripherals.