Resume 5

EDUCATION

Masters of Business Administration, Golden Gate University, Langley AFB, Virginia 1991

Bachelor of Science, Business Administration with a minor in Accounting, Virginia State University, Petersburg, Virginia.

SUMMARY

Ms. Crowford has over fourteen years of experience in information technology, management and accounting. Currently, she is a consultant specializing in Oracle Financial Applications with an emphasis on Accounts Receivable and Accounts Payable, as well as, project management, strategic planning, and enterprise management. She also specializes in Siebel Software and is working toward her certification. Ms. Crowford s knowledge and experience provides customers with consulting services that focus on business requirements, accounting practices and procedures, enterprise architecture development and integration, enterprise operations and management, strategic planning, Oracle financial applications, and Siebel software. Using these approaches, Ms. Crowford has provided customer solutions that are business driven, technologically sound, and strategically focused. Further, Ms. Crowford s experience with Project Management, Oracle Financial Applications and Siebel software assures customers that each solution is provided with documented, best-practice processes and procedures.

SPECIFIC KNOWLEDGE AND EXPERIENCE

• LANGUAGES SQL, PL\SQL, SQL*Plus

• DATABASES Access, Dbase III, Oracle8

• SOFTWARE MS Word, MS Excel, MS Project, MS PowerPoint, Lotus 1-2-3, WordPerfect, Access, FOCUS, Project Workbench, Harvard Graphics, Easytrieve Systems, Oracle Financial Applications Suite, Accounts Payable, Accounts Receivable, Purchasing, Fixed Assets, General Ledger, General Ledger Desktop Integrator, Multiple Reporting Currencies, Flexfields, EURO, Project Accounting, Introduction to Oracle Manufacturing Release 10SC, , Introduction to Oracle Human Resources Release 10SC Navigating Release 11, Technical Foundations, Multi-Org, Industry Verticals: Finance and Government, AIM Oracle Application Implementation Methodology , CDM Oracle Custom Design Methodology , Custom Development Processes: Training

• OPERATING SYSTEM MS DOS, Windows 95, WindowsNT

• HARDWARE PCs

• TRAINING latest Oracle Apps GL, AP, AR, HR, Procurement Certification class Siebel core partner training

EXPERIENCE

• Supervise seven plus employees on Billing, Invoice Procedures and Procurement contracts.
• Responsible for generating weekly and monthly reports to management to meet contract goals.
• Knowledge of PRISM, Microsoft Access, Oracle and Delphi, also responsible to teach incoming consultant on these applications.
• Serves as Functional Lead to our Information Systems Technicians on devising programs to enable EMA to track, retain and report financial information.
• Devised training schedule and tasks using Microsoft Project.

• Performed RFP and proposal writing and became subject matter expert on proposal writing.
• Generated and created technical documents that respond to current oracle financial applications for various locations.
• Implementing Oracle Financials GL, PO, AP, AR , Order Entry, Project Accounting, Human Resources and Inventory applications for clients.
• Taught Oracle Financials and Oracle Discoverer 2000 classes to 32 colleagues in order to update skill set and knowledge base.
• Lead the team in several net-meeting financial training modules and accounting practices. Devised training schedule and tasks using Microsoft Project.

Defense Energy Supply Center DESC Fuels Automated Systems FAS Project, Ft. Devens, Virginia

The Fuels Automated Systems FAS /Oracle Energy Downstream OED project is implementing Oracle Federal Financials GL, PO, AP, AR , Order Entry, Project Accounting, and Inventory applications for the Defense Energy Supply Center, including a Web interface to shortcut entry of transaction data and a Price Escalation extension to the Purchasing product to perform variable data based pricing.

• Produced template for user requests. Template to include type of user, i.e. Oracle/Unix, jobs group allocation and database access. Template to be completed by Business Support Group BSG members.
• Created new users using template. Administered the log of users and databases/business functions allocated.
• Generated procedure for user creation as a deliverable to the client, for hand-over to client consultant in GUI-II. Procedure to cover BOKS and OED user creation functionality.
• Produced request form for additional job group allocation. Template to be completed by BSG members.
• Generated procedure for job group as a deliverable to the client, for hand-over to client consultant in GUI-II.
• Produced template for batch program set-up, i.e. p-value generation. Template to be completed by BSG members.
• Created new p-values using OED menu. Generated procedure/notes for this task.
• First point of contact for batch failures. Logged calls and performed initial analysis and solution, i.e. prior run failed creating resident log file failure. Reported higher-level batch failures to BSG group for examination and possible TAR production.
• Checked log file status on a daily basis to ensure that no hanging logs in existence.
• Generated procedure/notes on batch program failure/analysis and reporting.
• Checked RFS extract and load logs to ensure all IR transmissions have run to completion. Notify BSG members of IR transmission failures. Created procedure for this task.

Defense Finance Administration Services DFAS Fuels Automated Systems FAS Project, Arlington, Ohio

The Fuels Automated Systems FAS project implemented Oracle Federal Financials GL, PO, AP, AR , Order Entry, Project Accounting and Inventory applications for the Defense Energy Supply Center, including a Web interface to shortcut entry of transaction data and a Price Escalation extension to the Purchasing product to perform variable data based pricing.

• Lead an Oracle team of 4 in providing testing status to Project Management in Virginia.
• Worked closely with client to research and resolve user testing issues and bugs.
• Provided business requirements to Oracle developers to fix bugs or build enhancements.
• Worked closely with Oracle developers to resolve user-testing issues.
• Tested reports and ad-hoc queries using Oracle Browser.
• Tested and validated setup steps for Oracle General Ledger and US Federal Financials.
• Tested and validated the setup of General Ledger, Federal Financials, Oracle Alerts, and Oracle Inventory.
• Performed Oracle Y2K testing for Oracle Bunkers
• Tested Oracle Financial applications, reports and scripts
• Setup and verification of reports
• Compilation of Custom Report Setup Documentation
• Developed a Quick Reference User s Guides for the client
• Taught Oracle Discoverer 2000 Classes
• Providing documentation through AIM and CDM and Microsoft Project
• Used Microsoft Excel to keep track time and billings on site.

Defense Energy Supply Center DESC Fuels Automated Systems FAS Project, Ft. Devens, Virginia

The Fuels Automated Systems FAS project is implementing Oracle Federal Financials GL, PO, AP, AR , Order Entry, Human Resources and Inventory applications for the Defense Energy Supply Center, including a Web interface to shortcut entry of transaction data and a Price Escalation extension to the Purchasing product to perform variable data based pricing.

• Provided testing status to Project Management.
• Performed Oracle Human Resources employer to employee information
• Provided business requirements to client for HR portion which consisted of 3 months of work.
• Worked closely with client to research and resolve user testing issues and bugs.
• Provided business requirements to Oracle developers to fix bugs or build enhancements.
• Worked closely with Oracle developers to resolve user-testing issues.
• Tested reports and ad-hoc queries using Oracle Browser.
• Tested and validated setup steps for Oracle General Ledger and US Federal Financials.
• Tested and validated the setup of General Ledger, Federal Financials, Oracle Alerts, and Oracle Inventory.
• Performed Oracle Y2K testing for Oracle Bunkers
• Tested Oracle Financial applications, reports and scripts
• Assist with the setup of Oracle receivables
• Entered new and updated existing customer information in AR
• Taught users how to review receipts, transaction histories, and customer account information
• Taught users how to create dunning letters in AR
• Taught users how to enter, apply and remit receipts in AR
• Setup and verification of reports
• Compilation of Custom Report Setup Documentation
• Assisted the Oracle DBA with installation, deployment and maintenance of Oracle 8 database and Oracle 11 applications
• Developed a Quick Reference User s Guide for the client
• Providing documentation through AIM and CDM

Student Entry Level Management System SELMS Project, Euless, Virginia

• In charge of planning and setting up testing environment for client
• Help prepare CDM documentation for training the client
• Worked on custom design project in the testing phase, for the Federal Government
• Responsible for delivery of custom training plan for the project
• Assisted with testing requirements, including hardware/software setup and testing materials.

10/98 - 12/98 Consultant

• Selected to attend Financial Applications Functional Bootcamp which included training in all Oracle financial modules and implementations using AIM and CDM methodology.

• Responsible For the Collection Of Delinquent Revenues Within Government, Education And Health Services GEHS .
• Provides weekly collection update reports to Project Directors, Project Managers and Supervisors using Microsoft Excel using lookup resources by verticle.
• Responsible for collector call tracking and follow-up on all aged GEHS accounts.
• Use of Oracle s Project Accounting System

• Provide analytical and administrative support to the Fuels Automated System Project Manager
• Prepare and run weekly and monthly reports using Microsoft Excel, Powerpoint and updating MS Project worksheets.
• Preparation and review of Oracle Energy Downstream time and expense reports.

Management Analyst II, April 1995 January 1998, Fire and Rescue Department

• Management and collection of revenue in excess of 2.8 million per fiscal year.
• Analyze, evaluate and prepare both oral and written analyses, as well as associated statistical revenue reports, forecasts and projections.
• Supervise, train and evaluate the personnel of the Revenue and Records Branch including staff responsible for fee collection, billing accounts receivable, records management, invoicing, plans review and fire prevention code permits.
• Respond and address inquires from the public regarding billing practices and responsible for resolving related problems including Freedom of Information Act FOIA requests.
• Lead a team of 4 to implement a new document imaging system and procedures by ensuring conformity with county policies and procedures performed duties as Project Manager.

Real Estate Appraiser, February 1995 April 1995, Department of Tax Administration

• Appraises the value of real property throughout Berlin County
• Researches and inspects property characteristics pertinent to the appraisal of real property for assessment purposes.
• Analyzes date on sale prices and construction costs and evaluates sales financing including the analysis of trends in real estate financing in determining property value.

Business Tax Specialist II, 2/93 2/95, Department of Tax Administration

• Responsible for generating over 600,000 in revenue through the assessment of county Business Professional and Occupational licenses and Personal Property Taxes.
• Performs financial assessments in reporting County Business Professional and Occupational License and Business Personal Property taxes.
• Reconciles caseload study on a weekly basis, reconciles revenue balances, provides assistance to internal auditors as needed.

• Performs financial administration and reporting of federal and state reimbursements which includes monitoring juror expenditures and revenues with prescribed requirements.
• Reconciles general ledger account balances and insufficient appropriations with the City s Financial Accounting System.
• Research financial records and monitors appropriation transfers, and prepares journal vouchers.
• Provide assistance to internal and external auditors in auditing financial statements and records.
• Reviews, monitors and analyze accounts, such as receivables, payables, capital projects and fixed assets for accuracy.
• Reconcile the Non-departmental Cost Analysis for the City s Cost Allocation Plan and assists with the City s Set-Off Debt system.