Resume 11

OBJECTIVE:

Michelle Flynn has over 15 years experience in Information Systems. She specializes in SAP R/3 Basis Administration and has strong leadership and technical skills. Her hardware and operating system experience includes RS/6000, AS/400, SUN Microsystems, Compaq, and Unisys using UNIX/AIX, OS/400, Solaris, and Microsoft NT respectively. Her database experience includes Oracle, DB2, and Microsoft SQL Server 7.0. Her storage management experience includes EMC Symmetrix Systems.

• SAP R/3 Expertise:

  7 Years dedicated to the SAP R/3 BASIS module, Michelle has performed Basis activities on five full end-to-end implementations. Experience includes implementation project management, hardware sizing, SAP R/3 installations and upgrades, OSS configuration, change request management, client landscape design, stress test activities, mentoring new R/3 Basis teams, R/3 monitoring, performance tuning, system administration, database administration, technical problem solving, security operating system and SAP , cutover tasks for SAP R/3 Go-Live, production support, storage / backup management and business continuation strategies.

• Industry Expertise:

  R/3 implementations for the following: a large computer retailer 2000 end-users , a large china / crystal retailer 200 end-users , a global fuse corporation 1000 end-users , a large furniture corporation 500 end-users , and a global telecommunications corporation 3000 end-users

• Other Expertise:

  Project planning, process workflow and implementation, end-user training, intranet design, and database design.

• Positions Held:

  R/3 Data Center Migration Lead, R/3 Performance Lead, R/3 Basis Mentor, Lead Basis Consultant, Systems Analyst/Basis Specialist, and Systems Administrator/Configuration Control.

• Relevant Education:

  EMC Wizards Conference 2001, SAP TechEd 2000 & 1999, SAP 4.x Basis Administration Training, SAP R/3 Implementation for AS/400, SAP Core Competency Courses, SAP Basis Concepts, SAP R/3 Overview, Oracle Administration, UNIX Administration and Solaris Administration, various workshops on Basis processes and procedures.

• Certification:

  SAP Basis Certification, 1999

• Scholastic Education:

  Computer Information Systems, Devry Technical Institute
  B.S. Business, Major: Marketing 1990, Utah State University

• Industry: Retail / Computing

• Hardware Platform / OS / Database: Windows NT 4.0 ? MS SQL 7

• EMC Symmetrix
  EMC Control Center, Timefinder, SRDF, PowerPath
  Compaq Servers Proliant Models

• Project Scope: Implementation, configuration and data center migration of SAP R/3 v. 4.5B and 4.6B .

• Performance Lead responsibilities included maintaining defined CPU, DASD, and response-time dialog and background process thresholds, installing and configuring monitoring tools for EMC and SAP?s CCMS and making recommendations to improve the performance of the R/3 Systems.

• Basis team Lead responsibilities included all R/3 Basis implementation tasks with emphasis on business continuation, storage management, upgrade management, and backup and recovery strategies using EMC tools Timefinder and SRDF.

• Components being implemented: FI, SD, TEM, BTO, BW, APO

• Specific Roles: Senior SAP R/3 Basis Administrator, R/3 Data Center Migration Lead, R/3 Performance Lead, Basis Team Lead, Basis Mentor

• Industry: Retail / China, Crystal

• Hardware Platform / OS / Database: AS/400 / 0S/400 V4R4M0

• Project Scope: Implementation and configuration of SAP R/3 v. 4.5B .

• Primary responsibility included mentoring individuals on all R/3 Basis implementation tasks ranging from installation to ?go-live? platform sizing, installation, system monitoring/tuning, system/client management, support center reorganization, pre-production analysis, etc .

• Modules being implemented: FI, Retail

• Specific Role: Basis Consultant - SAP R/3 - IBM Global Services

• Industry: Fuses Automotive

• Hardware Platform / OS / Database: AS/400 / 0S/400 V4R3M0 / DB2

• Project Scope: Implementation and configuration of SAP R/3 v. 4.0B .

• Responsibilities included all R/3 Basis implementation tasks ranging from installation to ?go-live? platform sizing, installation, system monitoring/tuning, system/client management, pre-production analysis, etc .

• Modules being implemented: FI, CO, PA, PD, MM, PP, QM, SD

• Specific Role: Lead Basis Consultant - SAP R/3

• Industry: Furniture

• Hardware Platform / OS / Database: AS/400 / 0S/400 V4R2M0 / DB2

• Project Scope: Performance improvement on SAP R/3 system v. 3.1H .

• Responsibilities included adjusting profile parameters to improve system performance, monitoring the R/3 system log, which included analyzing, recommending, and implementing solutions. Monitoring hardware usage via OS/400 such as CPU levels, disk arm utilization, system messages, and job logs. Also, collected LIC and COMM traces for TCP/IP analysis by IBM Rochester acting as an ?on-site? liaison between Century Furniture and IBM Rochester.

  Specific Role: Basis Consultant - SAP R/3 - IBM Global Services

• Industry: Telecommunications

• Hardware Platform / OS / Database: SUN E10000 / Solaris / Oracle

• Project Scope: Implementation and configuration of SAP R/3 v. 3.1H .

• Responsibilities included developing and implementing policies and procedures for the GTE National SAP Support Center with emphasis on the SAP Basis change control processes. The processes consisted of control of fixes OSS Notes and Hot Packages , and the corrections and transports workflow. Other Basis responsibilities included system administration and profile configuration, client copies, deployment of system utilities, security administration, and technical problem solving.

• Participated in establishing a support center for 3,000 SAP R/3 end-users. Responsibilities included SAPGUI deployment to local and remote sites. Designing and implementing the GTE SAP communications plan to notify end-users of system outages. OSS administration including functionality troubleshooting and correcting OSS connectivity outages i.e., network connections, Frame Relay connections, saprouter process and OSS user administration. Applied SAP vendor code repairs. Designed and Implemented the GTE SAP Issues Tracking System SITS which included PowerBuilder design, Oracle administration, beta testing, enterprise-wide workstation deployment, and end-user training. Populated Lotus Notes database, ?GREGG? GTE Repository of Enterprise Graphical Groupware which included in-depth analysis of the GTE legacy systems.

• Prior to R/3 Basis administration at GTE Corporation, Michelle was the lead Webmaster and set up the intranet site for the upcoming SAP project team. This intranet project included obtaining hardware, software Netscape Enterprise Server , selecting a team of webmasters for each functional and technical area in the department, training the webmasters and administering the web server.

• Specific Roles: SAP Basis Administrator, Unix / NT Systems Administrator, Web Administrator / Web Master