Resume 3

• Hands-on management of testing efforts for projects for the following clients: Hilton, Mazda, Universal Studios, Nokia, CBS, GTE/Verizon, Herman Miller, Procter & Gamble, and the Dallas Zoo.
• Managed all Quality Assurance assets including; hiring, salary negotiation, salary reviews, bonus reviews, and performance issues.
• Made extensive use of automated testing tools including Mercury WinRunner, Rational TeamTest, and Microsoft VisualTest VisualTest is now a Rational Software product .
• Integrated the use of scripting tools, specifically Mercury WinRunner, into the corporate Quality Assurance Methodology. Provided training, mentoring, and troubleshooting for Quality Assurance Engineers.
• Tested static web sites staged on a wide number of server platforms. Tested dynamic web sites that utilize ATG Dynamo, IBM WebSphere, Interwoven, and ASP. Tested B2B portals, B2C portals, online billing projects, and e-commerce solutions that produce revenue in excess of 3 million per week.
• Trained, managed, and directed teams of Quality Assurance Engineers and Testers ranging in skill from entry to senior-level engineers.
• Developed and implemented methodology for assuring the quality of White Gate deliverables including Internet web sites, Internet Ecommerce sites, multimedia presentations, and Internet B2B sites.
• Conceived, designed, and managed the implementation of the Change Request Database, a scalable web-based bug tracking solution. Implemented Change Request Database as a revenue-generating tool by selling licenses to clients.
• Conducted site load testing, stress testing, and volume testing using java component called URLHammer. Created installation executable for easy distribution and implementation of URLHammer applet.
• Managed development of corporate Methodology for all disciplines within company including Information Architecture, Development, Project Management, Configuration Management, and Quality Assurance.
• Envisioned, proposed, and implemented nationally directed Quality Assurance team in order to organize all Quality Assurance efforts under a single methodology. Increased degree of Quality for all projects.
• Streamlined corporate Development processes by analyzing current practices and identifying inefficiency. Improved process resulted in increased quality and increased work output.
• Developed Quality Assurance Intranet site that included training on Quality Assurance methods and practices, multiple templates for Test Plans, templates for Test Cases, and templates for Test Reports.
• Written, maintained, and executed test plans and test cases. Determined the scope on multiple projects, provided estimates based on that scope, and revised the scope in order to meet the needs of the client.
• Attended training for Mercury WinRunner and subsequently integrated automated scripting into the Quality Assurance Methodology. Provided training and mentoring for authoring and maintaining of WinRunner automated scripts.
• Installed and maintained Microsoft SQL 7.0 and Microsoft SQL 2000; performed basic queries necessary to edit and update data within the database including fields and tables.
• Simplified installation of Taxware server program by creating installation executable using InstallShield, reducing installation time from six hours to less than 5 minutes.
• Built test Labs and actual networking models that include DHCP servers, DNS servers, WINS servers, and Microsoft Windows NT 3.51, Microsoft Windows NT 4.0, and Microsoft Windows 2000 Domain Controllers. Built and maintained networks including all the aforementioned components, as well as providing a measure of security using firewalls, gateways, proxy servers, and Intrusion Detection Systems IDS .
• Used tools to capture and analyze unsecured network data packets in a test environment, analyze and breech test networks, as well as initiate successful Denial of Service DoS attacks on test servers.

• Provided contractual work at GTE for a Java-based Ecommerce Online Billing project.
• Authored and maintained overall Test Plan. Test Plans included the introduction a detailed description of the item being tested and its scope , user requirements, environmental needs, risk assessment, and approach/methodology.
• Wrote and executed detailed Test Cases including prerequisites, detailed instructions, and anticipated results.
• Assisted GTE Y2K Project Management Office in validating code for Online Billing project. Obtained and documented test data for justification and verification of results during internal audit.
• Installed and configured Windows NT 4.0 Servers and Workstations for team. Provided limited Windows NT Administrative support.

• Managed QA Engineers on the Enterprise team and the deployment testing of all Microtech products. Worked with Development and Product Managers throughout the product cycle to meet release deadlines and to identify target test areas.
• Authored Test Plans for Enterprise deployment of the iGrafx product suite. Test Plans included a detailed description of the item being tested, its scope, user requirements, environmental needs, risk assessment, and approach/methodology. Test matrices included all Microsoft 32-bit Operating Systems as well as various network protocols, including TCP/IP, IPX/SPX, and NetBEUI.
• Authored Test Cases to include prerequisites, detailed directions and descriptions of the anticipated outcome. Automated some Test Cases through advanced DOS batch files and scripts written using Visual Test 4.0.
• Installed and administered the Test Lab, consisting of DOS, Windows 95, Windows 98, Windows NT 4.0, Windows NT 4.0 Terminal Server, Windows 2000 Beta 3 Professional, Windows 2000 Server, and Windows 2000 Advanced Server. Established and maintained Trust relationships with the test lab s domains and other corporate domains.
• Provided OS and networking support for QA Testers.
• Tested deployment of applications in Enterprise environments during all phases of the product cycle. Worked with Developers, as necessary, to isolate and repair bugs. Tracked software problem reports using Lotus Notes. Verified resolutions.
• Developed and conducted training seminars on various topics, including "Effective Software Testing and Troubleshooting", "Administrating Windows NT 4.0 Server and Workstation ", "General Networking Issues Related to Software Testing", and Operating System Deployment and Configuration.
• Created, implemented and supported The Genesis Project: a simple, automated method to install a clean OS using advanced DOS batch files with an accompanying CD-Rom. Also utilized PowerQuest Drive Image to create backup images of clean Operating Systems. Provided batch files to Testers with an easy menu driven interface to select the file for restoration, then initialized PowerQuest s image restoration software in an automated mode. Both solutions supported full releases, upgrades, and Service Packs of all Microsoft 32-bit Operating Systems in eight different languages.
• Edited and participated in major revisions of the iGrafx Suite Network Installation documentation.

• Designed, developed, and executed Test Plans of Java Beans to be used in Open-J Suite.
• Tested web-based Java applications constructed with Enterprise Java Beans and utilizing CORBA ORB technologies.
• Tested on platforms including Windows 95, Windows 98, Windows NT 4.0 and Windows 2000 beta .
• Communicated software bugs and enhancement ideas using established reporting procedures. Tracked reported issues through resolution.
• Conceptualized, implemented and maintained multiple web pages on company intranet, maintaining current information regarding ongoing projects with an emphasis on using current technologies including HTML, XML, ADML, and Java Applets, Java Beans and Java Scripts.
• Automated installation test cases using introspective Java Bean tools, batch files, and additional Java utilities written in-house.
• Designed, developed, and executed automated Test Plans and Test Cases for Carol WEB.SiteBuilder using Microsoft Visual C++ 5.0 and AppTester, a proprietary language, developed in-house .
• Assisted other teams with testing of Carol Netscape English and Portuguese versions , CarolCENTRAL English, Swedish and Portuguese versions , and Carol WordPerfect Suite 8 for Windows NT/Alpha.
• Installed and configured Microsoft SQL Server 6.5 for duplication of ODMA-related customer issues.

• Tested data retrieval systems, Infobases, created using Folio Technologies. Ensured accurate retrieval of company and product information for herbal manufacturing company resellers.
• Created and followed Test Plans to ensure efficient coverage within budget.
• Tested and maintained various styles of company web sites ranging from simplistic designs to more complex sites using HTML, XML, and Java Applets, and JavaScript.
• Conducted detail-oriented problem analysis of procedures and computer systems in small businesses. Recommended complete solutions designed to improve overall company efficiency. Assisted clients in all levels of implementation, and measured and monitored increased performance. Provided timely top-level technical support to essential corporate clients.
• Recruited and managed contract employees.
• Supervised client accounts to ensure outstanding service.
• Configured and maintained Local Area Networks for clients. Installed hardware and configured software aspects of office networks implementing various network protocols.
• Maintained and upgraded computer hardware. Installed and configured software packages.
• Conducted Computer Literacy Training on the following topics: Understanding Computer Basics; Using DOS and Windows 3.11; Introduction to Windows 95; Introduction to the Internet; Using Electronic Mail; Using the Internet as a Productivity Tool; Designing HTML Documents; Using Windows 95; Using WordPerfect 6.1; Using WordPerfect Suite 7; Using WordPerfect Suite 8; and Using Word 6.

• Installation, configuration, and maintenance of Enterprise software including Mercury TestDirector 6.x and 7i, Mercury WinRunner 6.x and 7.0, Microsoft SQL 7.0, Microsoft SQL 2000, the WordPerfect Office Suite, Microsoft Office, Microtech iGrafx Enterprise Suite, OpenDocs Open Document Management API ODMA , and various anti-virus software.
• Disk utilities such as WinImage, PowerQuest Drive Image, PowerQuest Partition Magic, and Norton Utilities.
• Integrated Development Environments, including JBuilder, Visual Cafe, and Visual C++.
• Installing, configuring and maintaining Citrix Metaframe 1.8.
• Limited exposure installing and configuring Lotus Notes 4.6.3, Lotus Notes 5.0 Domino , and Microsoft SQL 6.5.

• Installation and maintenance of Internet and Intranet server software including Microsoft IIS 4.0, Microsoft IIS 5.0, War FTP Server, WS_FTP Server, Netscape Enterprise Server, Microsoft Proxy Server, and Netscape Proxy Server.
• Monitored network connections to Internet servers using Windows NT system tools as well as third-party applications.
• Administering and use of client software including Microsoft Outlook, Microsoft Exchange client, Eudora, Netscape Communicator, and Internet Explorer.

• Installation and maintenance of user workstations.
• Maintenance and use of Adobe Photoshop, Paint Shop Pro, Adobe Pagemaker, Adobe Acrobat, PCAnywhere, Folio VIEWS, Microsoft Access, various CD creation utilities, and sound editing tools.

University of Utah; Salt Lake City, Utah.

Microsoft Certified Professional MCP certification in Windows NT 4.0.

Finished the coursework for the Microsoft Certified System Engineer MCSE certification in Windows NT. SQA Methodology.
Mercury Interactive WinRunner Webtest.
Mercury Interactive TestDirector.