Resume 5

I have spent the past 12 years in the mainframe, PC, and Internet testing environments, working with a large customer base to meet their business needs. I have functioned as a Testing Project Lead and have served on various corporate committees representing the Q/A department. I have experience in both manual and automated testing, with a specialty in end-user manual testing. I am experienced in the lifecycle of a project from inception to final production. I have performed Q/A testing in both the reporting and processing environments.

Represent QA in all phases of product development including requirement, design, construction, testing, implementation, code reviews and support. Conduct detailed analysis of software development requirements to determine testability. Perform risk analysis. Perform detailed testing and write/execute test plans for black box, white box and regression testing in both Unix and Internet based environments. Work closely with developers during test execution to ensure proper communication of defects. Manage defect tracking and defect reporting for assigned projects. Write detailed test documentation supporting assigned deliverables. Meet scheduled deliverables as defined by product manager. Interact with product support and customer service teams. Provide technical guidance and general help to less experienced QA staff. Support and perform maintenance on the QA web server and app server including daily environment builds, KIVA functions, and file syncs. Troubleshoot QA environment problems for internal and external customers. Applications currently supported include XML transactions, e-commerce, and AMF transactions.

Function as Testing Project Lead for all government/Medicare systems in the health plan, in Visual Basic and/or M204 environments: Participate in initial high-level evaluations and estimates for customer business needs. Participate in technical specification designs. Assign projects and deadlines to testers in my team. Evaluate team s test plans and aid in their design as needed. Monitor team s progress and adherence to standards and business needs. Track defects in Test Director and supply defect reports as required. Coordinate all communication between the development team and the testing team. Review and sign-off on all release documentation. Review final product with customers and train them on new processes if necessary. Provide personnel evaluations for team members to management.Additional responsibilities include the creation of test scenarios, test scripts and test data, utilizing both automated testing tools and manual testing. Maintain and run regression tests. Write query scripts to gather test data in M204. Evaluate test results for accuracy and completeness in both a mainframe and PC environment. Report problems identified during testing in Test Director, and follow each defect through to closure. Assist in the creation of testing standards for quality assurance, functional compliance and application performance. Assist in the creation of testing standards for operational function - data integrity, data accuracy and screen flows. Evaluate software for adherence to system standards and usability norms. Verify accuracy of processes designed to accept data input by, or received from, outside entities. Serve on committee to develop new technical specification requirements document.

Responsibilities included design and Q/A testing of marketing software in both Windows and DOS environments. Provide problem determination and document test results. Design input screens and output reports. Design and implement automated, manual and regression testing criteria for all product lines. Write testcases. Write technical documentation for end users. Design and maintain current Help system. Assure compliance with all current and purposed state regulations. Act as a liaison between agents, Corporate Marketing, Corporate Legal and Systems. Provide technical help desk assistance to internal and external customers.

Process loans, withdrawals, 1099 reporting and complex policy changes. Develop and maintain the company s first group life system. Telephone support to agents and customers.

• Windows
• Unix
• DOS
• Mainframe
• HTML
• XML
• Visual Safe Source VSS
• Visio
• M204
• Visual Basic
• SQL
• MS Word
• Test Director
• Remedy Defect Tracking
• Net Term
• Automated testing using in-house software
• Technical writing
• Photoshop
• ULead Gif Animator
• X/PTR
• TSO
• Black box testing
• White box testing
• Regression testing