Resume 1

EXPERIENCE

Provide systems consulting services including project planning and management, systems analysis and design including requirements definition, user support activities, testing and documentation. Areas of expertise include global telecommunications network billing and auditing systems, financial and human resource systems, and other airline systems on mainframe and workstation platforms.

Primary customer has been a major airline headquartered near O Hare Airport. As an expert in global telecommunications billing and distribution systems, completed development of new billing distribution system using Microsoft Access 97, reducing invoice processing time from 21 to 3 days. Project activities included project planning and tracking, systems design, development, testing and documentation. Trained airline IT/Finance personnel in business knowledge, system use and maintenance. Upon completion of system development, provided assistance with monthly processing.

Project Manager-United Airlines/SITA: 01/99-09/99

Managed transition of processing and distribution of monthly Soci t Internationale de T l communications A ronautiques "SITA" telecommunications invoice to United Airlines/Information Systems Division "UA/ISD" personnel. Responsibilities included invoice processing, personnel training, interface with United Airlines, SITA, and Galileo for migration activities. Responsible for project management, design and development of conversion of existing SITA Billing Distribution System from dBase V to Access 97.

Senior Development Specialist: 07/98-02/99

Completed monthly production, ad hoc programming, reporting and analysis supporting subscriber marketing and finance. Provided mainframe and personal computer programming support necessary to accomplish development projects. Identified and implemented schedule and processing improvements to significantly reduce time to complete assigned work.

Manager, Telecom Auditing and Distribution: 03/97-12/97

Managed staff of analysts responsible for processing all telecommunications invoices for United Airlines and Apollo Travel Services UA subsidiary purchased by Galileo International 07/97 . Handled over 2500 invoices per month and multi-million+ dollars annually in purchased telecom and related equipment maintenance services for U.S. and international voice, data, private line and switched services, frame relay, X.25 and videoconferencing. Identified and recovered several million dollars in vendor billing errors. Implemented improvements in efficiency of invoice processing and provided better management forecasting reports for telecom expenditures.

SITA Administrator/Senior Technical Analyst: 11/92-06/98

Responsible for processing, distribution and auditing of monthly international telecommunications invoice totaling several million dollars annually. Reengineered invoice processing resulting in the identification of overcharges and greatly improved service to users. Refunds received during 1994-1997 of over 2 million. Significantly Improved management reporting of network costs for UA, ATS and GI. Award winner for past three years.

Team Leader: 01/91-10/92

Responsible for two teams: First team of data processing professionals supported HR and Finance departments including maintenance and enhancements to Dun & Bradstreet Software s HR:M, AR:M, AP/PO:M, GL:M and other internally developed mainframe and PC systems. Second team developed invoice management system using HURON Amdahl . Project planning and organization; day-to-day team direction; user management liaison; high-level and detailed systems design; and requirement definition. Manager s alternate.

HR/Payroll Team Leader: 12/89-12/90

Implementation of Dun & Bradstreet Software s HR:M payroll/personnel system. As project manager, established and maintained all project plans; served as primary contact with outside vendors/consulting firms; and led team of analysts/consultants. Handled all personnel issues; worked with clients in HR and accounting/payroll to identify project-related goals; participated in long range systems planning activities. System successfully cutover on schedule.

Project Leader: 01/88-01/89

Responsible for all employee-related systems production support including maintenance and new development of PC and mainframe systems. Managed team on multiple projects including liaison with internal users and outside vendors. Participated in design of new Payroll/HR system.

Principal user contact for analysis, design and development of new airline pilot training scheduling and records systems using IDMS/ADS/O, COBOL, FOCUS and CULPRIT. Acquired in-depth knowledge of pilot training procedures, scheduling methods and maintenance of training records. Planned and directed all user activities including testing and training. Team leader for development of international cash disbursements system using ORACLE for overseas UA offices. Conducted analysis, design and testing activities for payroll and marketing fares pricing systems; developed two payroll applications.

DE PAUL UNIVERSITY, BA/Business Administration. Emphasis on Data Processing and Accounting. "A" average.

• Excellent organization skills
• Skilled at team building and development
• Successfully manages multiple projects simultaneously
• Knowledgeable in project management and planning for complete project lifecycle
• Extensive use of structured techniques for analysis and design
• Experienced in system testing, conversion, implementation and quality assurance
• Designed several large, complex mainframe systems using COBOL, CICS, VSAM, IDMS/ADS/O
• Developed and implemented numerous PC-based systems using various PC languages: Microsoft Access 97, dBase V for DOS, dBase III+, LOTUS 1-2-3, DATAEASE
• Experienced with TSO/ISPF, PANVALET, and FOCUS in large scale multiple IBM CPU environments as well as other PC software including WIN/95, WIN/98, Excel, Word, etc.