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Resume 1
Ben Harris 12345
Ford Drive Mountain Tree, WA 65490
PROFILE
Technical Professional with 10+ years of IT experience in Client Server,
Storage Area Networking, LAN/WAN, Open Systems, Mainframe, and Enterprise
Application Integration for hardware/software products. Quickly adaptable and
able to multitask in the changing technical and Managerial atmospheres that are
common in today's marketplace.
Operating System and Software Skills: Also see addendum
on last page
- Microsoft MCSE Certified ID# 123456
- Microsoft MCP + Internet Certified ID# 123456
- Advanced TCP/IP and NT Routing skills
- NT Server, Win2K Server, XP, Win9X, DOS, Unix, OS/2, Novell, Solaris, AIX,
HP-UX
- HP Openview NNM and Castle Rock SNMP manager
- Microsoft Office software, Visio, SNA Server, SQL 7, IIS, IE, SMS, SNA
Server
- IBM QSeries Messaging Middleware Software, IBM ADSM and Tivoli Storage
Manager
- Unix Solaris 2.6 - 2.8, AIX4.3.3, HP-UX 10.2 and 11.0
- Proficient in the installation and troubleshooting the major LAN
transports such as TCP/IP and SNMP, IPX/SPX and Netbios
- IBM MVS, VM, TPF, VTAM, SNA
Hardware Skills: Also see addendum on last page
- Storage Area Networking equipment; Fibre Channel, FICON, ESCON, SCSI RAID,
SRDF, IBM Channel Extension.
- Intel, WinTel, Compaq, RS6000, SUN, IBM and HP Server hardware and
peripherals, Dell Server certified.
- LAN/WAN ATM, Ethernet, Switches, Cisco Routers, Hubs, Bridges, CSU/DSU,
Firewalls, Routers, Bridges, Host Gateways, Channel Extenders, Protocol
Converters, Hubs, Switches, cabling, NICs, and associated software and
diagnostic tools; WAN Networking elements such as transmission devices
CSU/DSUs, Modems, Multiplexers, etc., circuits T1s, Frame-Relay, ISDN, etc.,
cabling conventions, and associated diagnostic tools.
- Products to connect Open Systems equipment to IBM Mainframes via SNA,
TCP/IP and 3490.
- Test equipment: LAN Sniffers, Logic analyzers, scopes, OTDR, Optical
meters and power sources, ESCON Analyzers, Fibre Channel analyzers, SCSI
analyzers, communication equipment.
- Optical Dense Wave Division Multiplexors DWDM.
EXPERIENCE
Digital Experience, Saratoga, CA 2000 - Present A
Leading Storage area Networking Company Technical Support Supervisor
- Provided Project Management with strict deadlines and tight budgets, while
balancing resources, for LAN, SAN and Application Integration projects.
- Initiated, evaluated, and cost justified proposals to enhance business and
presented to top management
- Provided Pre-Sales and Post-Sales technical consulting for customers and
company sales people
- Supervised, and provided technical back up, for a team of twelve
- Work with Customers, Vendors, and staff to produce Network designs. This
involves detailing Network requirements and Equipment to implement different
designs, producing network design documents such as drawings and
recommendations for a particular approach, and the presentation of same to
technical staff and management.
- Responsible for administration, hiring, technical training, mentoring, and
team building.
- Formulated and implemented the roll out of an IBM MQSeries middleware
product
- Designed and Implemented the support infrastructure of an optical DWDM
product line
- Conceptualized, developed, and implemented support for Storage Area
Networking product lines.
- Managed OEM vendors on the service side of business, and evaluated
contracts.
- Nurtured project team development in the area of Open Systems LAN/WAN
interoperability
- Coordinated and wrote appropriate system test plans, and conducted the
testing and implementation.
- Applied for a patent as part of a group of three peers. It was Dynamic DNS
for System Redundancy in a TCP/IP environment. Contributed to Corporate
intellectual property.
Digital Experience, Saratoga, CA 1996 -
2000 Technical Support Specialist
- Provided world wide Technical Support for company and OEM products on a
24/7 basis.
- Specialized in Open Systems SAN, Client/Server Enterprise Application
Integration, LAN implementations, Open System to Mainframe connectivity
products.
- Set up and maintained a laboratory to simulate and reproduce customer
problems.
- Contributed to technical documentation, and produced technical memos for
released products.
- Trained System Engineers, Field Engineers and Customers
- Traveled in the USA, Europe and Asia Pacific to troubleshoot product
problems.
- Maintained excellent working relationships with customers, field service,
sales and marketing people.
- Well versed in all major OS s and Mainframe operations. Worked with Test
equipment such as LAN Sniffers, Logic analyzer s, Scopes, OTDR, other optical
equipment, and software diagnostics.
Digital Experience, Saratoga, CA 1992 - 1996 Senior
Product Verification Engineer
- Worked in a product verification computer lab, testing company products
and simulating real world scenarios.
- Mainly involved in Open Systems SAN, Client/Server Enterprise Application
Integration, LAN implementations, and Open System to Mainframe connectivity
products.
- Controlled product releases while working with hardware and software
engineers.
- Produced technical documentation for customers and customer service.
- Provided group leadership on many projects. Trained on most OS s including
NT, AIX, HP-UX, Solaris, OS/2, Win9X, DOS, Unix, MVS, VTAM, VM, Novell.
- Tested most LAN topologies including TCP/IP, IPX/SPX, and NETBIOS.
Digital Experience, Saratoga, CA 1983 - 1992 Hardware
Engineer
- Worked with a team of hardware and software engineers on IBM channel
switching products and Data Communication products.
- Product design, prototype debugging, and on-site customer introduction of
early product.
EDUCATION/CERTIFICATIONS
University of New Haven, New Haven, CT B.S.E.E. Program, 1983 - 1985
Greater New Haven State Technical College, New Haven, CT A.S.E.E., 1981
- 1983 Central Connecticut State University, New Britain, CT B.S.
Business Administration, 1971 - 1976 Rutgers University Management Training
MCSE Microsoft Certified System Engineer MCP + Internet Specialized in
TCP/IP and Internet Information Server IIS Medusa Laboratories Fibre Channel
and SAN Theory M205
Addendum to Skill Sets: Hardware:
- Dense Wave Division Multiplexors DWDM Including Sorrento and Adva
products.
- Fiber Channel WAN FC over ATM ADVA
- Fiber channel DASD LSI, EMC Clarion
- XEON PC, Pentium PC, Pentium Pro PC, Pentium II PC, Pentium III, Pentium
IV, 486 PC, Laptop PC s, Printers, Scanners, Tape backup, and all related
peripherals. Proficient in installing, diagnosing, upgrading and repairing all
PC related hardware.
- RAID hardware including Fiber channel and SCSI, Fiber Channel HBA s, Fiber
Channel Switches, Fiber Channel RAID Arrays. Knowledge of Dell PERC and Mylex
SCSI Raid controllers.
- SCSI HBA s including Adaptec, Symbios and others, Compaq DLT Tape
libraries, SCALAR 1000 robotic library.
- Fiber Channel HBA s including JNI, Qlogic and Emulux
- Hubs and switches for Ethernet, Fast Ethernet, Gigabit Ethernet, Token
Ring, Fiber Channel.
- Network Hardware: Ethernet, Fast Ethernet, Gigabit Ethernet, Token Ring
4\16, FDDI, ESCON, and ATM. Hubs, Gateways, Bridges, Routers. An expert on
installing and troubleshooting.
- Communication equipment: Modems, ISDN, T1, and T3
- Mainframe Peripherals: 3174 Terminal Controller SNA and non SNA, 3745 FEP,
3172 LAN Gateway, Fiber Directors, Channel Switches, Fiber and Bus/Tag
extension hardware.
- Test equipment: LAN Sniffers Network Associates and NT Network Monitor ,
Logic analyzers, scopes, T1 and T3 testers, Cable testers, Breakout boxes,
ESCON Analyzers.
- Wave Division Multiplexing WDM and DWDM equipment from Sorrento and Adva.
- SCSI Extension equipment from South Seas and Crossroads.
- EMC Clarion and LSI Fiber Channel SAN Storage units.
- Escon PCI products to connect Open Systems equipment to IBM Mainframes via
SNA and TCP/IP.
- Working knowledge of SNA Networking elements, include FEPs, 3X74
controllers, and VTAM/NCP
Software:
- NT Server skills include: Installing and upgrading, Print server
installation, Configuring TCP/IP, NETBIOS and IPX/SPX. Configuring NT desktop,
Configuring NT server, Configuring network clients, Configuring DHCP/WINS,
Network security, DNS, RAS, System backup and restores, Performance
monitoring, Optimizing server performance, Create Domains and Workgroups,
Create new user accounts, Registry troubleshooting.
- Proficient in the following Software applications: Microsoft Office,
Microsoft SNA Server, Microsoft SMS Server, MS Access, MS IIS, MS Excel, MS
Word, MS SQL Server, McAfee anti virus, Norton Utilities, Norton Anti Virus,
Desqview, CC: Mail, PC Tools, Carbon Copy, Rumba, Attachmate, Netmanage,
Various other 3270 emulators, Procomm Plus, QEMM, Netware SAA, IBM
Communication Manager.
- MS IIS 4.0 Administrator ability this was one of my MCSE electives
- MS TCP/IP this was one of my MCSE electives
- MS SQL 7.0 Administrator ability
- IBM Q Series Messaging Software Trained for system administration. Worked
a major product line that incorporated MQ Series.
- IBM ADSM and Tivoli Storage Manager
- Arcserve 6.61 for NT Server
- Solaris 2.6 - 2.8 Hands on installation and package adding.
General Skills:
- Extensive knowledge of speciality transmission devices such as Firewalls,
Routers, FRADs, Bridges, Host Gateways, Channel Extenders, and Protocol
Converters.
- Extensive knowledge of LAN Equipment, including Hubs, Switches, cabling,
NICs, and associated software and diagnostic tools.
- Extensive knowledge of WAN Networking elements such as transmission
devices CSU/DSUs, Modems, Multiplexers, etc. , circuits T1s, Frame-Relay,
ISDN, sub-rates, etc. , cabling conventions, and associated diagnostic tools.
- Working knowledge of SNA Networking elements, include FEPs, 3X74
controllers, and VTAM/NCP
- Working knowledge of a variety of PC software office tools, including word
processors, spreadsheets, and drawing tools.
- Results oriented, strong analytical skills, strong communication and
negotiation skills, college degree in Business administration, college degree
in engineering, vendor evaluation skills, able to interact across a varied
audience.
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