Resume 11

Summary

• Contract responsibilities included extensive user support in a Windows 2000/AS400 environment using Windows NT, Novell, MS Exchange, SMS, Norton Anti-Virus Corporate Edition and other enterprise software platforms.
• Helped manage network of over 1,000 Micron PCs including hardware and O/S upgrades.
• Augmented MIS staff with new PC installations, IP network printing, and troubleshooting.
• Coordinated internal moves with Office Services and Telecom then physically moved users.
• Assisted MIS staff with SMS installations including package creation and deployment.

• Sell and manage customer contracts including network backbone installations, network equipment installation and configuration, and computer installation/support.
• Sell and build custom computer solutions and network installations CAT5.
• Maintained infrastructure including NT 4.0, RAS, MS Exchange and Novell 3.11.
• Created infrastructure for 16-station predictive dialer system.
• Managed all computing for mortgage brokerage including servers, clients and training.
• Installed DSL routers, hubs, and connected multiple PCs LAN to internet.

• Provide front line sales support for software engineering projects including forming strategic alliances, finding development partners throughout the entire sales cycle.
• Helped manage network of 50+ servers and workstations and Cisco VPN solution.
• Responsible for acquiring new customers, maintaining accounts, and customer service.
• Acted as liaison between the customer, engineering, and creative services department.
• Assisted engineering with website planning, scheduling, and documentation.

• Provide customer sales solutions for PC and Unix based environments. Products included, computer hardware Workstations and peripherals , software, and network devices. Responsible for hardware and software support including PC and network installation.
• Managed CAT5 network installation project for 3 story executive suites building.
• Responsible for demand creation, lead generation, and sales contracts.
• Worked extensively with customers and vendors to coordinate price and delivery.

• Provide technical sales support for Xerox Channels Group including pre-sales installation, problem escalation, and customer relations.
• Installed Xerox network printers BW & color in heterogeneous network environments.
• Provide solutions for problems involving network topologies, servers, and applications.
• Engaged with engineering to duplicate documented problems and provide resolution.
• Gained experience working in a "virtual office" and "outside sales" environment.

• WAN and LAN administration for over 2000 Pc s, MAC s, network peripherals, and servers involving both domestic and international locations.
• Responsible for remote sales office WAN/LAN Networking and desktop support.
• NT implementation for application, file, backup and print serving in remote locations.
• Managed sales force transition from Mac to PC including hardware and application training.
• Responsible for enterprise-wide Windows NT network including Remote Access.
• Designed and Implemented Network and PC support plan for Rockwell CS Fab 7.
• Networked remote sales offices for Windows NT, SAP, and E-Mail Lotus Notes.

• Design and implement network solutions connecting multiple networks, host computers, and network clients involving a wide range of protocols and media.
• Responsible for Microsoft Mail administration including Pc, MAC, and SMTP gateways.
• Administrator for U/B network and Xerox voice mail system.
• Responsible for DEC network, terminal servers, printers, and servers.
• Connected over 400 Pc s to Ethernet network for access to DEC, HP, and IBM hosts.