Resume 13

SUMMARY

• Managed the complete operations of the Help Center supporting 1200 Internal Employees as well as Hardware Support for 500 PC s in 4 different locations, all Company Copiers, Fax Machines, Barcode Equipment, Cisco and Intermec Wireless LAN Equipment, and Printers.
• Project Manager for PC transition from aging IBM s to HP Vectra s. Installed 500 PC s in Sacramento, Modesto, Salem, OR and Kona, Hawaii with an average downtime of 20 minutes per station.
• Project Manager for the conversion from Windows 3.11 and 95 in a Novell Network Environment, to Windows NT Server and Workstation.
• Project Manager for the conversion from Lotus Suite to Microsoft Office 2000.
• Project Manager for the conversion from Lotus cc:Mail to Microsoft Exchange and Outlook 2000.
• Project Manager for the installation of a new Point-of-Sale system for Blue Diamond Retail Stores at three locations.
• Heat Programmer and Administrator- Developed Customer Complaint Tracking System and Help Desk Call Tracking System using Front Range s Heat Call Center Tracking System Software.

• Supported over 500 users in an AS400 and Novell Network environment.
• Analyzed user requirements to determine equipment needs.
• Configured and installed all PC and network equipment.
• Installed and administrated HP JetDirect Software.
• Troubleshoot all network connectivity problems.
• Member of an SPC implementation team working on a 500,000 project to increase productivity in the manufacturing operation.

• Managed the complete computer operations of four office locations including the installation and administration of a Novell network environment.
• Maintained and repaired all computer equipment and peripherals with the responsibility of answering all trouble calls, keeping up with technology changes and making purchasing decisions.
• Provided technical training to applicants including Surface Mount and Thru-Hole Soldering Techniques and Basic Assembly Techniques.
• Managed financial programs and database including Accounts Receivable, Accounts Payable, General Ledger and Payroll.

• Managed the complete start-up of the training department and the overall direction and function of this department. Coordinated training for over 200 employees.
• Managed the Total Quality Management effort.
• Achieved Productivity and Quality Improvements in three major areas of operations.
• Developed and administrated a Pay for Knowledge compensation program which included developing blocks of instruction and writing all exams for this program.
• Developed the company s New Hire Orientation program and presented this information to all new hire employees.
• Supervised the transition to self-managed work teams by developing team building and process improvement training along with facilitating these teams.
• Coordinated ISO 9000 certification effort by setting up steering committee and facilitating various ISO 9000 workgroups.
• Acted in the capacity of assistant Employee Relations Manager.

• Defect Analysis on Hewlett-Packard 1000 and 9000 Multi-user systems.
• Maintaining and troubleshooting software and hardware on Hewlett-Packard 3065 and 3070 automatic test stations.
• Troubleshooting and repairing 286, 386, and 486 microprocessor based computer systems.
• Using schematics to isolate failures to the component level.
• Maintained the highest average daily output of repaired assemblies.
• Developed parts inventory procedure to reduce excess inventory and automatically order parts to replenish bins.
• Created test documentation for over 60 assemblies and then successfully transferred these assemblies to another division.

• Managed the maintenance, repair, and operation of an Electronic Countermeasure Radar Repair Center with 21 employees under my supervision.
• Managed the only Electronic Countermeasure Radar system in Strategic Air Command to go from two unsatisfactory evaluations to two excellent evaluations in a 6-month period of time.
• Developed a complete step-by-step training program for this repair center.
• Reduced backlog of open work orders from 300 to 0 in a 6-month period.
• Responsible for the complete training of all individuals under my supervision.

• Maintain, troubleshoot, repair, and operate Precision Bomb Scoring and Electronic Countermeasure Radar systems.
• One of only five technicians in Strategic Air Command to have the capabilities and skills to repair and operate all seven different systems.
• Only Senior Airman in Strategic Air Command to manage a Quality Control Department.

• Team Leadership and Facilitation
• Total Quality Management
• Statistical Process Control
• Process Improvement
• Excellent written and verbal communication skills and have worked in many culturally diversified environments.
• Proficient in the use of: DOS, OS/2, Windows 3.11, Windows 95, 98, Windows NT, Windows 2000, Novell 3.12, 4.1, MS Office 97, 2000, MS Exchange/Outlook, Citrix/Terminal Server, Front Range s Heat, HP Openview, Lotus Suite, cc:Mail, Peoplesoft, Kronos, ACT, PC Anywhere, Paradox, Cyma Systems Accounting and Payroll software.
• Ability to administrate Windows 3.11, Windows 95, 98, Windows NT, Front Range s Heat, Novell 3.12 and 4.1.