Resume 16

OBJECTIVE

• Identify and prepare test data.
• Maintain test facilities.
• Execute and evaluate test results and make pass/fail determinations.
• Maintain test case libraries, test environments and an inventory of automated tools.
• Maintain version control on test equipment and related documentation.
• Consult on the use of test facilities and automated test tools and procedures.
• Review and validate functional and technical specifications.
• Test new software releases and report any problems with the new release or conflicts with other software or operating systems.
• Troubleshoot errors that have been reported by recreating the exact hardware/software environment in which they occurred.

• Hub and UPS installation for IS&T
• Windows 2000 Rollout for IS&T
• PC Consultant at Wildflower Inc.
• PC Consultant at Living Reporting

• performing software and hardware upgrades and installations,
• technical writing on all aspects of the software,
• workstations and paper machine upgrades,
• including graphics creation for the booklets,
• planning,
• coordinating,
• performing the training for the end-user, this includes assisting in the creation and support of the online CBT s.

• Fulfilling network and application requests and assisting internal employees with technical troubleshooting including identification, resolution, escalation, referral, and follow-up with PC, network and application issues.
• Software installations include Lotus Notes 4.5, MS Office, 95 , 97 and 2000, NT Workstation 4.0, Windows9X, Adobe Illustrator, and Adobe PhotoShop.
• CBT support for end users.
• Software startup support for end users.
• Y2K testing for the Champion Product Tracking System.
• Redesign of NMS. Donohue Industries Product Tracking System.
• Key Player in the training and implementation of the Majiq product tracking system that is currently being used today.

• I determine training needs by administering performance analysis, then interview SME s and managers to obtain and develop information used to create storyboards that are submitted for review.
• On approval these storyboards are used to develop the final products, which are learning guides, job-aids, troubleshooting manuals as well as training aids such as agendas, overheads, hand-outs and pre/post assessments which are used to determine the level of knowledge achieved.
• I have worked on several projects where my involvement included learning software so that I could develop training material and job-aids, which were used in training end users, and then supporting the startup.
• Develop and edit graphics that are used in the creation of training material using Adobe Photoshop and Adobe Illustrator.
• I create and maintain reports that are requested by management and operation personnel as well as continually update training manuals to meet OSHA requirements, which include graphical representation of the procedures to be performed in training and also for safety issues.

• As the number 7 Training Coordinator, I planned, scheduled, aided in the development and support of the interactive computer based training material; which included; media, programming, technical writing, and curriculum development to implementation. This included the video, graphics, voice-overs and student records.
• Facilitated training steering team meetings, coordinated Technical Writer and subject matter expert interaction and performed Dacum task analysis.
• I reported employee training to management via written reports, spreadsheet analysis and presentations.
• Duties include Curriculum Development; coordinating resources for the development of training materials, evaluating effectiveness of training, facilitation of Training Steering Team meetings, coordinate training with outside vendors.