Resume 3

OBJECTIVE

• Provide consulting services on all Technical Support issues
• Recommend and implement complete Technical Support solutions
• Created, staffed, trained and managed a Technical Support/Customer Service department for an Internet startup company.

• Managed Technical Support/Internal Consulting function and provided 3rd level support
• Administered Netware 4.11 server with users running Windows 95/98/NT 4.0
• Participated in the integration of 2 Wide Area Networks and E-Mail systems
• Recommended and implemented corporate technology standards
• Maintained security and access control for data stored on systems
• Direct responsibility for managing IT operations for the NY Internet Solutions office
• Responsibilities included planning, managing and implementing the Corporate IT strategy within this area, budgetary control, Backup, Security, Multimedia services, Telecom system and Facilities

• Managed Technical Support and Internal Consulting function
• Recommended and implemented corporate technology standards
• Administered Netware 3.12/4.x servers with users running Windows 3.x/95/NT
• Provided 2nd and 3rd level support
• Managed multi-media facilities
• Maintained vendor relationships nationally to ensure quality service on a timely basis
• Assisted branch managers in planning for, budgeting and implementing new technology

• Recommended and implemented complete desktop solutions
• Installed PC/LAN hardware, software and peripherals
• Initiated, trained and supported migration to Windows 3.1/95/NT environments
• Created and managed a Training and Development program
• Strategic Planning/Technology advisor for future MIS direction
• Managed projects through full life cycle

• Implemented and managed a PC Technical Support/Internal Consulting group
• Created and implemented a complete four-phase PC Technical Support program
• Designed, installed and maintained Local Area Networks
• Selected vendors and negotiated contracts
• Implemented a company wide PC training and development program
• Set standards for PC hardware, software and peripherals
• Planned and implemented a relocation of all PCs to a new corporate center

• A computer professional with experience in total system implementation and support. Strong organizational and interpersonal skills are combined with a commitment to contribute towards an efficient work environment.
• Results oriented, motivating manager, with highly developed skills in computer systems technical support and analysis. Strong points include systems management and administration, training and development
• Proactive and detail oriented individual who works well under pressure
• Excellent communication skills, both verbal and written. Able to deal effectively with individuals at all levels
• Successfully initiated and developed comprehensive Technical Support environments both internally and on a consulting basis
• Has written multiple articles that defined and specified the full scope of Technical Support, including a 9 Point Implementation Plan and a Guide to Effective IT Management
• Ability to align IT strategies with corporate objectives

• Microcomputer Managers Association MMA
  former Member of the Executive Board of Directors
• Published articles on PC Technical Support
• Beta tester for: Microsoft, Mijenix Corporation, OnTrack Data International, Enfish Technologies, Wildfile Corporation, iSBiSTER International, Inc., Central Point Software, Computer Support Corporation