Resume 4

OBJECTIVE

• Identify, troubleshoot, and analyze computer related issues. Determine appropriate course of action, and conduct repairs, modifications, and upgrade internal components and peripherals as needed.
• Format hard drives; Determine appropriate file system FAT, FAT32, NTFS Install and configure Operating Systems, patches and upgrades, including Windows 2000 Professional and Server, Windows 95/98/ME, Windows NT 4.0, Windows 3.1, and MS/DOS.
• Install and configure software applications, telnet connections, and electronic mail. Train and assist 30 internal end users in the proper use and procedures.
• Install Network Interface Cards NIC s . Setup bindings, IP addresses, WINS, and DNS configurations. Operate, and maintain Local Area Network LAN connectivity using TCP/IP protocol.
• Service and Maintain microcomputer systems, including inspect, clean, test, run scandisk, defragment hard drives, and update antiviral programs to maintain performance and security.
• Support acquisition, operational and disposal phases throughout Program life cycles.

• Provide customer service and support within Office, Industrial, and Military Environments, receiving and analyzing trouble reports from external users.
• Investigate and find quick resolutions to problems and issues associated with computer support and electronic technology within the high tech industry.
• Initiate, plan, track and implement modification/repair projects to ensure time critical readiness of fielded systems. Use excellent communication skills to monitor and coordinate projects with diverse divisional leaders on a technical and non-technical level.
• Act as team facilitator, to coordinate meetings with project team members. Provide technical project reports and briefings to key administrative personnel.
• Read and analyze technical specifications, schematics, illustrated parts breakdowns, and Operations and Maintenance procedures to research and select sources to replace obsolete components with suitable form, fit, and function substitutes to support the overhaul and operation of systems.

• Research various legacy Depot Maintenance Database Systems to develop process relating information from disparate systems, and forecast division workload vs. manpower requirements.
• Maintains Workload Database, routine data entry, extract and analyze data.
• Generate key reports, provide information support, analysis, and develop graphic presentations for briefings at Branch, Division, and Pentagon levels.

• Streamlined equipment accounts to track, monitor, and maintain computer inventory with 375,000 in assets in a continuously evolving environment. Maintain 96 client side workstations, servers, and peripheral devices.
• Lead project to draw down 500 line item computer equipment account during workload transition to new duty station. Track equipment, remove sensitive data, demilitarize hardware, and prepare shipping documents, closing equipment accounts prior to accelerated deadline.

• Manufacture, configure, and test analog and digital signal conditioning sensors and equipment.
• Install and integrate turn-key systems at remote facilities, calibrate, and train receiving personnel in operations and maintenance of equipment.

• Revise and Edit Operations and Maintenance Technical Manuals to maintain accuracy and currency of technical procedures for three major Equipment programs.

• Stepped in as Facilities Engineer to spearhead project to relocate office of 25 employees. Design and draft a new facility layout, limited by using only existing office partitions and furniture. Plan layout of workstation locations and LAN cabling. Coordinate teardown, move, and install of office partitions, desks, and equipment. Install PC workstations, LAN cabling and setup network connectivity.

• Develop cost estimates for manufacturing Electronic and Mechanical spare parts. Evaluates learning curves, tool handling, expected personal fatigue, work delays, wages, material costs, overhead, profit margins and special requirements.
• As Lead Technician, assign workload to coworkers, review work to assure accuracy, develop division reports and correspondence to outside customers, enter and track projects in workload database.
• Provide key technical support during contract negotiation.

• Windows 2000 Professional and Advanced Server
• Windows 95/98/ME
• Windows NT 4.0
• MS-DOS

• IBM PC/Clones
• All internal PC components
• Impact/Inkjet/Laser Printers
• Scanners

• Microsoft Office Suite
• Word, Excel, Access, and PowerPoint
• Visio
• SAP R/3
• CA/Data query

• Windows 2000
• Windows NT 4.0
• Ethernet
• TCP/IP

• 2001 - 2002 Digital Enterprises, Sacramento, CA
  Contract Computer Support and Training
• 1995 - 2000 Range Threat Systems Division, SouthWest AFB
  Equipment Specialist/Computer Support Specialist/Equipment Custodian
• 1991 - 1995 Space & C3I Business Office, SouthWest AFB
  Workload Database Administrator
• 1985 - 1991 Competition Advocate Directorate, SouthWest AFB
  Industrial Specialist / Archive Database Administrator / Cost - Price Analyst
• 1983 - 1985 Radar System Automated Test Branch, SouthWest AFB
  Electronic Engineering Technician, Prototype Shop
• 1980 - 1983 Best Solutions, Inc., Glendale, CA
  Electronic Engineering Technician / Field Service Engineer
• 1972 - 1976 U.S. Air Force, Darren AFB, MT
  Missile Systems Analyst Specialist