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Resume 6
Jim Howard
1326
W. Beltline Street
Philadelphia, PA 19132
OBJECTIVE
Allow me to introduce myself: The HelpDesk Consultant. A help desk
technical support/ call center customer service professional - with 6 years of
experience within private and governmental environments. If you have identified
professional and comprehensive technical support, sensitive customer service,
internal team building and end-user training among your goals for 2002, my
credentials will be of interest.
QUALIFICATIONS
- Expert knowledge of current Microsoft operation systems, Office Suite and
custom/in-house software packages and direct recent experience supporting such
systems in a corporate environment. Basic knowledge of client side Novell
NetWare & Windows NT/2000/XP Workstation and Server, Exchange server, SMS,
Lotus Notes, Remedy/McAfee/Support Magic help desk clients and corresponding
management consoles. Demonstrated ability to quickly learn new software and
technologies.
- 6 years Help Desk work experience. Excellent time management skills.
Ability to handle multiple projects concurrently and respond positively to
sudden changes in priorities. Strong problem resolution, decision-making and
analytical skills. Good leadership skills along with project management.
Excellent technical support and customer service skills. Demonstrated
experience resolving conflicts and problems in a professional, tactful way.
Undergraduate pre-law studies at Princeton University. Former Top Secret
military intelligence specialist in the United States Air Force.
SKILLS
- Remedy/ McAfee/ Support Magic help desk clients.
- Windows XP/ 2000/ NT/ 95.
- DOS.
- Office XP/ 2000/ 97/ 95 Access, PowerPoint, Word, Excel, Publisher,
FrontPage.
- WordPerfect.
- Lotus Smart Suite.
- Lotus Notes.
- Norton/ McAfee antivirus.
- Internet Explorer and Netscape.
- Exchange and Outlook.
- Windows Networking.
- RAS.
- DUN.
- TCP/IP.
- DHCP.
- Novell Netware.
- Ghost.
ACCOMPLISHMENTS
- Delivery of expert help desk technical support and professional call
center customer service.
- Internal team building and leadership.
- End-user training.
- Special projects including customization of desktop/ laptop hardware and
software.
CLIENT LOCATIONS 11/1995 to 1/2002 W-2 Consulting
- US Department of the Treasury/ Office of the Comptroller of the Currency
- US Department of Health and Human Services/ National Institutes of Health
- World Bank Group/ International Finance Corporation
- US Department of Labor
- US Department of Agriculture
- Step Entertainment Television
- Dowson's Guide
- Qualimed Plans For Health
- Mulidge and Soffin Industries
- Zittlich-Tupedo
EDUCATION
Princeton University
Princeton, NJ 1971 - 1973
Pre-law Political
Science International Relations
Parkway Program High School
Philadelphia, PA 1969 - 1971
Educational Consulting
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