Resume 8

OBJECTIVE

• Member of a 3-person dedicated deployment team assigned to migrate 600+ Windows 95 users from existing Pentium-class PCs with Office 97 to Pentium 4, 1.4Ghtz Gateway Desktop and Pentium III Gateway Laptop PCs with Windows 2000 and Office XP
• Utilized Norton Ghost 6.0 to install primary image, followed by Microsoft SMS implementation for deployment of several custom user application packages; built single or multiple user profiles and migrated user desktop settings and networking preferences from Windows 95 to Windows 2000 environment
• Worked directly with end users, supervisors, and IS staff to capture, preserve and migrate user-specific environmental settings from existing systems to new systems, ensuring a smooth, accurate, and timely transition
• Designed and implemented migration tools to streamline and increase the efficiency of daily migration tasks
• Researched configuration challenges and software conflicts with applicable vendors to ensure compatibility with legacy systems
• Accomplished all assigned tasks on or ahead of schedule, enabling the project to be completed successfully within the allotted time period and budget while maintaining the highest level of end user satisfaction
• Project Lead for post migration surplus PC Auction Triaged 70 PIII PCs and prepared them for an internal company auction; wiped existing proprietary data from hard disk drives, tested hardware and repaired as needed, loaded Operating System from OEM Recovery CDs, bundled PC with keyboard/mouse/power cable, OS License and recovery disk, shrink-wrapped and inventoried systems Special Project Management for Software Licensing Compliance/Audit Used MS SMS to query and populate a SQL Database containing Licensing Information for over 600 Desktop and Laptop Systems, Qualified data by using several alternative data collection sources including 3rd party software, Hands-on verification and Remote Auditing of all licensed software to ensure legal compliance

• Network connectivity troubleshooting TCP/IP 10/100BaseT network and Wireless using Cisco and Bay Networks Routers Supporting both Desktop and Laptop PCs using standard PCI, PCMCIA and Wireless NICs
• MS Outlook 97/2000/2002 MS Exchange Server configuration, trouble-shooting and on-site user training
• Support and configure the full MS Office 97/2000/2002 Office Suite
• Support and configure Visio Standard, Technical and Enterprise Editions
• Support and configure MS Project 2000
• Install and configure network and local laser/dot matrix printers using Windows NT/2K TCP/IP Print Services supporting HP, Toshiba and Tektronix b/w and color printers, Barcode and Label printers
• Install and configure Dell desktop and laptop PCs using Windows 95, 98, NT 4.0 SP6a , 2000 Professional SP2 , and NT4.0 Server operating systems via direct installation and by using PQDI and Norton Ghost
• Install and configure all standard PC peripherals PCI, PCMCIA, PS2, Serial, Parallel, USB, FireWire, & SCSI Scanners, Cameras, Digital Plotters, High-End Imaging equipment, Memory Sticks, Zip/Jazz/Tape/External Hard Drives, Card Scanners, Barcode Scanner/Reader Software, etc.
• Special Projects Coordinator for remote sites
• Operate in a highly secure environment in coordination with County Civil Service employees, Local, State and Federal Law Enforcement Officials
• Responsible for planning, documenting, and implementing special projects that require immediate and timely execution with extremely low margins of error
• Manage peer teams of 1-5 personnel to accomplish short and long term projects in accordance with guidance from management, project requirements and target objectives
• Communicate effectively with peers, superiors and subordinates to ensure management intent, compliance with project directives and overall success of the project
• Document and track the status of the project s milestones, challenges, and alternative resolutions to provide management with useful and accurate operational data

• Network connectivity troubleshooting TCP/IP 10/100BaseT network using Cisco and Cabletron Routers Supporting both Desktop and Laptop PCs using standard 10/100BaseT PCI and PCMCIA NICs from 3Com, Xircom, and Viking as well as internal and external modems from 3Com, Xircom, Conexant, Zoom and others
• Remote access configuration for desktop and laptop PCs using Windows Dial-up Networking, Nortel Extranet Access Client VPN , and direct VPN network access via Cable and DSL dedicated connections
• Lotus Notes R5 5.0.7 installation, configuration, and on-site user training, including both network and local database replication/synchronization and multi-user workgroup shared database configurations

• Palm Device installation and configuration using Palm Desktop software, EasySync 4.0, and Lotus Conduit for EasySync 3.0a to synchronize the Palm Desktop with Lotus Notes as well as CardScan Software
• Install and configure network and local printers using Windows NT print queues and TCP/IP protocol supporting HP, Lexmark, Toshiba and Tektronix b/w and color printers Install and configure Compaq desktop and Dell laptop PCs using Windows 95, 98, NT 4.0 SP6a , 2000 Professional SP2 , 2000 Server operating systems via direct installation and by using Norton Ghost
• Install and configure all standard PC peripherals PCI, PCMCIA, PS2, Serial, Parallel, USB, FireWire, & SCSI Scanners, Cameras, Digital Plotters, High-End Imaging equipment, Memory Sticks, Zip/Jazz/Tape/External Hard Drives, Card Scanners, Barcode Scanner/Reader Software, etc.

• Global McAfee ePolicy Orchestrator EPO Administrator responsible for US based and International sites for Mindspeed Technologies supporting over 1500 users Worldwide Typical tasks include: Administrate Enterprise Level McAfee Antivirus Policy utilizing McAfee EPO Administrator 1.0 PC nodes utilize McAfee Antivirus V4.5 while Server nodes utilize McAfee NetShield
• Configure and monitor all enterprise Antivirus operations, schedule virus detection sweeps, and develop safe enterprise local network and RAS computing policies
• Design and manage custom remote site and home user McAfee Antivirus Installation CDs with detailed end-user instructions and schedule for manual and automated DAT file update procedures Coordinate with McAfee Prime Support when new Viruses are discovered and quarantined within the enterprise
• Primary Knowledge Base Author for Desktop Support Department Documentation Typical tasks include: Detailed installation and configuration instructions with screen captures and step-by-step procedures
• Documenting proprietary and environment-specific workarounds or fixes
• Develop and maintain technical support procedural FAQ and Knowledge Base Databases
• Coordinate with various key department personnel for new software/hardware product roll-outs or recalls

• Special projects management Domain Migration for company spin-off, Corporate Virus Rapid Response Team & Disaster Recovery

• Primary In-house Technical Staff for PC Support and Configuration Small Private Company 20 employees
• Regularly Installed and Upgraded MS Windows, MS Office 2000, MS Outlook 2000, and Netscape Software
• Mastery of MS Windows 9x/NT, MS Office 2000 Usage and Configuration
• Anti-virus, Network/Internet Security Configuration and Consulting
• HTML Web Material Design and Creation Using MS FrontPage and Macromedia Dreamweaver 2
• Mass Data Storage RAID System Configuration, Consulting, and Technological Research

• Marketing Management via Internet, Multimedia and Printed Materials
• Development of Website Design and Function, HTML E-mail Design and Mass Mailing to Client Database
• Desktop publishing, Technical Manual Proofreading and Editing, Technical Product Datasheet
• Design, Inter-office and Client-Side Forms Design and Creation Using Adobe Photoshop, Illustrator, Acrobat, and MS Office

• Primarily Telephonic Helpdesk Software and Hardware Technical Support Some Hands-on Support Configured and Repaired PC Based Networks of Various Topologies TCP/IP & Netbui 10BaseT
• Specialized in Peripheral Devices Printers, Scanners, Digital Video, External Storage Media IDE & SCSI
• Windows NT Server, NT Workstation and Novel Netware Peer-to-Peer Networking
• Proprietary Software Configuration, Windows OS Configuration, MS Access Database Management and Repair
• Used PC Anywhere, Carbon Copy 32 and Dial-up Networking to Upgrade, and Troubleshoot Technical Issues
• Prioritized, Triaged, and Escalated Support and Helpdesk Calls/E-mails/Faxes/Web Form Submissions to Ensure the Fastest Processing and Most Efficient Support Possible

• Maintained Corporate Knowledge Base for my Specialty Peripherals Frequently Asked Questions FAQ Database that was Accessible via Internet and Fax-back Services
• Wrote a Test for my Specialty that is Still Used by the Company Today for Technician Training and Certification

• Created and Managed a Depot-level Technical Support/Maintenance Control Program for Over 200+ Tactical Computers and Associated Peripherals
• Regularly Managed, Maintained, and Utilized Combat Vehicles and Equipment Valued in Excess of 1.5 Million with 0 Loss or Damage Received Favorable Evaluations and Awards for Excellence in the Line of Duty
• Directly Supervised a Fire Direction Control FDC Team of 8 Personnel: Two Subordinate Sergeants and Six Lower Enlisted Soldiers
• Evaluated the Job Performance, Ethics, Decision Making Ability, and Career Progression of Subordinates on a Monthly and Quarterly Basis Through Formal Counseling, Professional Development, Coaching and Mentoring
• Obtained Secret Clearance and was Responsible for Handling Classified Equipment and Information Developed, Implemented, and Evaluated Training Plans and Tactical Practice Exercises for a Field Artillery Battalion of Over 300 Personnel
• Specialized in Directing and Managing Army External Training Programs