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Resume 9
Dennis J.
Wrangler
1200 Hillcrest Drive
Fort Wayne, Indiana 46818
OBJECTIVE
Computer Operator / Help Desk Support / Repair Technician
SKILLS
- Resourceful computer technician with an extensive record of support in
technical systems and services, installation, troubleshooting, repair and
configuration of software and hardware, workstations, servers, and interfaces.
- Accomplished professional skilled in network design, engineering, customer
support, and administration.
- Hands-on skills in various LAN/WAN platforms, Ethernet and Token Ring
topologies, and the TCP/IP protocol.
PROFESSIONAL
EXPERIENCE
1999 Present
Polygon Systems, Personnel AllStar
Services and Danny Services Fort Wayne, Indiana
Temporary contracting assignments through the above agencies
Independent Contractor
Graham National Corporation - PC Build Team
- Provided desk side support replacing end of lease PCs on a 3-year cycle.
- Built systems from images utilizing Norton Ghost.
- Delivered, set up, and installed user requested software and hardware.
Ifratronics of Fort Wayne - Digital Communication Products
- Wired and installed business phone systems to EIA/TIA wiring standards and
practices.
- Installed, maintained, and repaired analog/digital phone systems, and the
PSTN.
Verizon Data Services formerly GTE Data Services
- Assisted mainframe operations with tape library management and off-line
storage.
Beta Group Home
- Performed data entry using PPS and MaintainIT software under Windows NT.
07/00 06/01
Executive Machinery Fort Wayne,
Indiana
Sales Assistant
- Maintained data using ACT! 2000 and Great Plains Dynamics accounting
software.
- Created rental and sales spreadsheets to automate sales data and quoting
process for customers in the construction and heavy machinery industry.
01/99 09/99
Mitchell Repair Information Company Concord,
California
Technical Support Representative
- Provided 1st level help desk support and technical advice to a customer
base of 35,000+ world-wide users of the On Demand and ShopKey automotive
repair diagnostic software.
- Performed software/hardware troubleshooting of PC, Windows NT and Cytrix
systems.
11/97 01/99
Netcom Technologies, Inc. Concord,
California
Designer of UPS onscreen keyboard and software used by
retail mailing and shipping outlets
Technical Support Representative
- Provided customer support and technical advice to a client base of over
1,000 users.
- Assisted in implementing proprietary security mechanisms on customer
software.
- Maintained in-house computers, including hardware/software upgrades,
backups, and repairs.
- Programmed custom software developed for in-house use; maintained Access
database for tracking.
- Designed, implemented, and maintained company Intranet utilizing 12+
stations in a star topology.
- Created custom length networking cables; built and repaired computers.
- Assisted in packaging and shipping systems via UPS automated mechanisms
and FedEx.
PROFESSIONAL DEVELOPMENT
Computer Information Science, Coleman College La Mesa, California 1993
- MS Office Suite DOS 5.x, 6.x Windows all versions QuickLink Procomm Plus
- ACT!2000 Great Plains Dynamics WordPerfect Lotus Quicken On Demand
- ShopKey Brock S.M.A.R.T. Pennywise Cytrix Medical Manager Norton Utilities
- PCAnywhere Spinrite Textbridge Telemate Winfax Faxpress MaintainIt
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