Resume 10

PROFESSIONAL OVERVIEW

• I have a Master s Degree in Communications with 14 years technical writing experience to end users, system administrators, and developers.
• Technical documentation writing: FrameMaker, MS Office, WebWorks, RoboHelp, HTML DreamWeaver and FireWorks , PDF, and JavaHelp
• Completed 5-day Sun System Administration I, XML and XSLT, and 3-day class Documenting Java API courses
• I can write to end users, developers, and system administrators
• Recent projects include documenting NAS servers, and CONCORD SAN and Volume/File Replication products, and Java APIs

• Wrote the first and second system administration guide for a multiplatform Linux network appliance storage server.
• This project required an understanding of networking protocols, backup, and security for Windows and Linux servers.
• Also wrote a Technical Publications Style Guide.

• I wrote the first installation and configuration enterprise guide for this EIM product.
• Windows 2000 platform and Solaris
• This job required in-depth knowledge of Windows 2000 server operating systems and Java terminology.

• Documented Java APIs for DragonFly utilities

• I wrote a project execution plan for Chevron s Global Information Link.

• Sun Labs: As project lead, rewrote a guide on complex Java interface issues originally written by interface designers
• Sun Professional Services: Helped develop and write content for new Sun Professional Services global Web site and rewrote and updated worldwide methodology guide for SunPS consultants
• Sun Sales: Managed team of outside vendors to provide all speaker and conference attendee materials for Sun Enterprise Conference. Produced presentations user binders, and invitation for two-track seminar
• Sun Sales: Wrote and produced first four versions of Sun Server Solutions Guide, a worldwide server sales guide
• Wrote over 40 VAR profiles for distribution to server solutions sales force
• Sun Manufacturing: Documented SunRai, an internal networking software tool for downloading DB2 data to UNIX workstations
• Sun Marketing: Wrote three white papers: SunRai, Why Buy a Workstation vs. a PC, and OpenLook vs. Windows

• Wrote first hardcopy manual for InfoSoft Personal Edition on NT in FrameMaker.
• Wrote five server installation guides for various InfoSoft server products

• For Oracle HR Group, contributed to first HR Government User Guide on an NT platform.
• For Data and Migration Services, rewrote and edited migration guides and white papers, developed new Technical Bulletin template, wrote digital installation instructions for On Oracle, rewrote and formatted SAP Toolkit Installation and User Guides, wrote SAP Toolkit marketing brochure.
• Edited two Oracle Consulting manuals for distribution to a global audience
• Wrote Style Guide for the Oracle Education Division
• Edited educational catalogs and course schedules for Oracle Education division

• Wrote technical reviewers guide for Visual Cafe Pro, a program for developing Java applications.
• This product runs on Word NT.

• Researched, wrote, and edited online help for five new internal financial applications for Schwab employees from inception including Siebel Software.

• Wrote architectural overview and database planning for Essbase Release 4.0 Administrator s Guide

• Researched, scripted, and created seven presentation modules on wireless communications to train new distributors and sales representatives using PowerPoint.

• Wrote and published an executive training workbook on reengineering for Sun international seminar using Word and PowerPoint
• Created multiple executive training presentations in PowerPoint

• Acting Marcom Manager, managed group of 4, handled newsletter, collateral, and ad functions
• Created and scripted executive rightsizing presentation for Pyramid s president
• Managed the development of a new presentation format to work in five media
• Scripted and developed graphics for Pyramid s corporate overview

• Administrator for Volume Replicator.
• I wrote Administration Guides, Release Notes, and Installation Guides.
• Both products ran on UNIX and NT and required extensive knowledge of networking and server terminology on both platforms.
• Wrote online Java Help for VMSA-VVR using WebWorks
• Designed first internal web page for the VFR Group using DreamWeaver
• Wrote internal 2-day training for VFR using PowerPoint and FrameMaker
• Wrote first VFR marketing white paper

• As Technical Publications Manager, wrote first System Admin guide for this vendor of performance application software
• Rewrote and updated User Guide and Agents Guide, including indexing and editing for consistency
• Wrote first user guide for new Java application

• Technical Publications Manager for this innovator of FDDI/CDDI adapters, concentrators, and software
• Managed two full-time writers and staff of outside vendors and consultants to create the company s first three-volume set of documentation

• Public Relations Manager for one of the pioneers in desktop presentation peripherals and software
• Rolled out three new products, doubled clip count, created public relations program for dealers
• Achieved very high reader response rate from PR article placements

• Windows NT and 2000
• Sun
• Macintosh

• FrameMaker
• Word
• PowerPoint
• Visio
• Excel
• PhotoShop
• Paintshop Pro

• ForeHelp Premier 2001
• RoboHelp
• WebWorks Publisher
• DreamWeaver
• FrontPage