Resume 12

Experience

• Documenting plans for a university portal.
• Design Specification, Test Plan and on-line User Manual.

• Creating User s Guides, Operation Manuals, Service Manuals, Parts Catalogs.
• Creating .pdfs for online manuals.
• Tools include: PhotoShop, FrameMaker, FreeHand 9, Word, Sony digital camera.

• Statement of Work, Co-branding Overview, design and implementation for client contracts
• serving on the Project Management Team for an encryption Internet company.

• Writing Operations Manual for Cisco Catalyst 5509, VLANs, load balancers & SQL servers for web server system that tracks visitor preferences for business to business e-commerce site.

• AS-400 documentation, quick start guides.

• Writing, producing, creating graphics & layout design for two user & reference manuals for Paramount Pictures Finance Department.
• MS Access visual basic and CICS IBM 3270 mainframe finance application software documentation and testing.

• Education Programming training for Control Language and RPG 3 for the design of interactive user screens & other applications for the AS/400.
• Extensive hands-on instructor-led training with lab work in a comprehensive set of classes to build a strong foundation in AS/400 architecture and programming.
• AS/400 operations including back-ups, security levels and journaling.
• Computer training for corporate professionals.

• Technical writer & database customer service support person. Wrote on-line user guides for e-mail and other Internet services using Wrote procedure guide for sales support database.
• Developed database in MS Access for creating and tracking sales orders with easy access for the teams that needed accurate information - sales, shipping and customer service.
• Developed an electronic system for damaged product exchange to recoup money from our suppliers.

• Wrote proposals, OSHA maunuals, insurance proposals etc.
• Writing samples for interview.

• Wrote reference and user manuals for small and mid-range laser printers for systems operators.
• Worked on engineering teams writing from specs, submitting the manuals for beta testing with printers.
• Reorganized and rewrote references manuals with more substantial information and easier access.
• Won Excellence Award from NGC in 1988 with large cash award and bonus trip to Washington D.C.

• Technical writer & FORTRAN programmer - tools included FORTRAN, UNIX and the DEC editor.
• Wrote FORTRAN routines to create reports and to streamline user access to hardware.
• Documented custom software for Cray, DEC, CDC operating systems.
• Developed operations & procedures manuals for clientsA custom applications software.

• Technical writer, business writer, & writer for client/server systems.
• Minor experiencep programming for IBM AS/400 using RPG 3, Query, CL and operations.
• Experience with databases such as Baan,in MS Access, PICK, Domino and Hedberg.
• FrameMaker, Photoshop, FreeHand 9, MS Word, MS PowerPoint, MS Excel, Paint, digital camera work for photos in my documents and Paper Port.
• IBM experience with mid-range AS/400s and mainframes with CICS and SAR.
• B.A. Liberal Arts, 3.5 GPA.
• Special talent for working with subject matter experts, & testing applications.
• I have my own template for Word and FrameMaker and I can create sophicated graphics.
• Very quick learner for documenting proprietary software.