Resume 14

OBJECTIVE

• Participating in all phases of the software development life cycle, especially working with clients and technical groups to devise release process models and project plans, and write functional design and business requirements documents.
• Managing and participating in documentation projects, especially authoring, reviewing, editing, and producing technical or end user content, online help, reference guides, implementation and operations documents, collateral marketing and strategy brochures, release notes, data sheets, and product overviews and training tutorials and curricula.

• Create, edit, and maintain technical implementation and training documentation for Financial, HRMS and PSA software applications.
• Create, edit, and maintain procedural user and application documentation.
• Write, edit, produce, and maintain on-line documentation.
• Create, edit, and maintain installation documentation for test cycle audits per software development and QA build calendar.
• Collaborate with instructional designers to design, develop, and deliver end-user training curriculum and class materials for training module presentation.
• Develop documentation project plans, documentation impact analyses and documentation scope.
• Collaborate with programmers and other subject matter experts to collect and interpret input from strategy, marketing, IT or other departments ensuring accuracy and completeness of technical documentation.
• Research and evaluate documentation tools and methods; document and improve documentation processes.
• Provide presentations and training to department and intra-company group personnel. Train and mentor junior level writers and provide informational assistance on an ongoing basis.

• Analyze and evaluate functional retail and restaurant/cafe operations and researching, recommending, and implementing alternative systems, software, hardware or business process solutions for cost efficiencies.
• Create, develop and edit requirements documents for software and hardware configuration and implementation.
• Create and develop training needs assessment and develop and deliver train-the-trainer modules.
• Final project assignment was to analyze costs and inefficiencies with mail order operations, which resulted in streamlined processes that effectively reduced personnel requirements by 1.3 FTE, enhanced software programs and integrations, and increased customer service by reducing processing time, netting an overall 45000/year reduction in costs in the first full year after transition.

• Managed bookstore/cafe startup project from renovation/construction to limited opening, through expansion and full retail operations over three and a half years.
• Collaborated with principals to plan and develop the design and configuration of the physical store and cafes, working with architects, contractors, equipment and systems vendors, marketing consultants and property development group to convert historic warehouse space to a 35000sf retail outlet with adjoining residential lofts.
• Responsible for all personnel management and training of bookstore and caf staff, for ensuring quality customer services and for overseeing the day-to-day bookstore and cafe business operations.
• Supervised staff of 70, including: buyers, assistant managers, floor managers, caf operations staff, computer operators and other back office functional staff.
• Responsible for the oversight of and analysis and reporting of the budgetary and financial aspects of the retail cost/revenue center, managing inventory levels, and working directly with vendors and consultants to purchase and promote inventory and services.

• Provide onsite implementation consulting, installation and training services from system configuration through testing, training and production.
• Provide onsite and remote network management, administration, installation, repair, and maintenance services to clients.
• Create, develop and maintain user continuing education training modules curriculum. Manage seminar, workshop and client user meeting tradeshow events.
• Create, develop and edit requirements documents for software and hardware configuration and implementation.
• Maintain entire end user documentation set for Point-Of-Sale, database inventory management, order management, mail order management, receiving, and retail accounting applications.

• Responsible for managing the organization s overall internal information technology architecture and systems
• Responsible for the day-to-day management of the organization s information systems, including databases, operating systems, networks, technical support, and PC and server maintenance.
• Create, develop and edit requirements documents for software and hardware configuration and implementation.
• Create and develop training modules and provide new-hire and continuing education training modules to management and staff.
• Supervise the IS staff, including the network administration, database administration, PC support and tech support specialists, and programmer.
• Responsible for the budgetary and financial aspects of running the IS group, and interface with vendors and consultants to purchase hardware, software, and services.

• Arbortext EpicEditor
• Documentum
• Microsoft Office
• Word, Excel, PowerPoint, Outlook, PhotoEditor
• Visio
• Lotus Notes
• Microsoft FrontPage
• Microsoft Project
• Microsoft Access
• Macromedia Dreamweaver
• Allaire Homesite
• Adobe Framemaker
• Adobe Acrobat
• Adobe Photoshop
• Techsmith SnagIt
• Quark
• Relational Databases
• TechnoSoft
• Windows/Windows NT Unix
• C
• HTML
• XML
• POSIX
• COBOL
• SQL