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Resume 2
JENNIFER SOMMERS
Objective
To obtain a position where I can contribute my skills as an experienced professional, resulting in a mutually beneficial growth relationship between my employer, my team and myself.
Profile
Technical Writer/Training Developer who successfully established and continues to maintain an independent contracting position for 6 plus years; strong business and technical skills, exceptional organizational and project management ability, fast in learning new technology, amiable and works well in team and independent environments.
Professional Experience
Software User Release Notes
Produce quarterly and distribute on-line to all company employees nationwide and clients including Sprint, Ameritech and Yellow Book.
Course Development
Designed and developed:
- a one week comprehensive course for the Graphics Receiving Team
- a four week comprehensive course for the Graphics Composing Team
Course work developed applying the principles of Instructional Design.
Design process including task analysis and interviewing subject matter experts.
Development process including instructor and student guides, slide shows and exercises.
Documentation
Developed a variety of documents including:
- Job Aids for Microsoft Outlook
- Graphical Recreations
- Training Bulletins
- Training Materials overheads, games etc.
- Manage and Update over five different courses instructor and student guides
- Edit and prepare documentation for print
- Provide review and feedback of team member s materials
Intranet
Developed Intranet site for the Technical Training team
Maintain and Update site
Work History
N.T.KEATON - Largest Independent Marketer of Yellow Pages Advertising
09/1995-Present
Technical Writer/Training Developer
- Develop, modify and maintain various types of documentation for a Windows based system including: procedural software user manual, software user release notes, course development instructor and student guides , training materials, presentations, and job aides.
- Independently manage multiple ongoing projects. Created and continue to maintain RHD training intranet site.
Richardson & Publishing Company
01/1995-09/1995
Technical Resource Editor, Electronic Publishing
- Judicial case editing, conversion, collection and validation using SGML coding.
- Created Microsoft Access databases for the editing team.
- Provided technical guidance for the general editors, which included creating instruction documentation, and training new editors.
- Served as a beta tester for MB s cd-rom product as well as the team leader for a competition database committee.
Technical Support Representative
03/1994-01/1995
- Provided technical support for MB s software, cd-rom and sales support products.
- This involved responding to customer s technical problems using various troubleshooting techniques to diagnose and solve the problem over the phone.
- Support included completing follow-ups with customers and working closely with other departments including editorial, sales, customer service and order processing.
- Also performed cd-rom and software testing, and created software documentation for team members.
Legal Insurance Company
11/1990-11/1993
Legal Database Manager, Litigation Management Unit
Responsibilities included:
- training and supervising a data entry staff of 3;
- maintaining and updating a database system, which consisted of all claims involved in litigation;
- general accounting of all legal invoices on dBase IV, generating reports, analysis of savings, reporting to senior management, assisting counsel with preparation of reports, reviewing and summarizing file materials as well as assigning cases to outside counsel.
Education
State University of New York, College at Cortland
Bachelor of Arts Degree, Economics May 1989
Magna Cum Laude
Phi Kappa Phi National Honor Society
State University of New York, University at Albany
Completion of First Year of Master of Business Administration Program 1994-1995
GPA 3.18
References and Writing Samples Available Upon Request
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