Resume 3

OBJECTIVE

• Wrote installation and administrative documentation for application software for the Next Generation Network Voice-Over-IP product.
• Documentation included both UNIX command-line and GUI interfaces.
• Followed Telcordia s ISO-certified process for documentation development.
• Managed documentation schedules in consultation with development and project management.
• Developed content from requirement and design documents as well as interviews with software developers.
• Worked with FrameMaker 5.5.6 and Visio software.
• Transferred to the Infrastructure Solution project an integrated offering of seven OSS products under a common GUI when first project had to cut staff.
• Wrote sections of the System Administration Guide, coordinated the inclusion of information from the contributing products, created index entries, edited, and generated the overall book.
• Contract terminated early due to budget cuts.

• Produced user, application administration, and installation documentation for business-to-business E-commerce software that provided Local Number Portability LNP to Competitive Local Exchange Carriers CLECs .
• Responsible for creating user documents for two versions of DSET s Local Service Management System LSMS Java-based software.
• Worked with FrameMaker 5.5.6 and Visio software.

• Provided primary support for FrameMaker and FrameMaker + SGML applications. Researched conversion problems from earlier releases of FrameMaker and answered questions about templates. Consulted FrameMaker documentation, Internet resources, and Adobe technical support to solve problems.
• Wrote procedures for installing SGML template on PCs; documented solutions to end-user problems in support database.
• Installed and set up PCs including networking for Windows95, configured browsers for Internet and mail access, setup remote dial-in access, added local and networked printers, and installed client-server software for network file sharing with UNIX servers.

• Developed paper documentation and training materials for telecommunications applications.
• Planned and scheduled documents for small teams of writers.
• Interviewed subject-matter experts for source material, conducted reviews of technical content with development and system test teams, tested documentation against product.
• Followed ISO-certified process for document development. Produced documents using Information Mapping and single-source concepts.
• Wrote procedures for administration, operations, maintenance, and provisioning documents using Information Mapping concepts for several data networking products.
• Developed documentation and training products for GlobeView 2000 Asynchronous Transfer Mode ATM and Datakit Virtual Circuit Switch VCS data networking products.
• Created documentation and training materials for network management elements of a broadband communications network in a single-source document using FrameMaker s conditional text capability.
• Learned RoboHelp software and completed a Windows help file for a financial modeling application in 4 months.

• Windows 9x and NT operating systems;
• development tools FrameMaker 5.5.6 and FrameMaker+SGML 5.5.6
• Microsoft Office97
• RoboHelp
• Visio
• Adobe Acrobat Distiller
• CorelDraw software
• Ten years experience as a user of the UNIX operating system text editors, text formatters, and shell programming .

• Advanced FrameMaker
• ISO 9002 Documentation Development Process
• Performance and Training Needs Analysis
• Instructional Design and Development Workshop
• Information Mapping Structured Writing
• Online Information Mapping
• Authoring with FrameMaker + SGML.