Resume 4

OBJECTIVE:

• Developed a web based training solution for TPO which enabled them to save many thousands of dollars in training costs.
• Established and managed an AT&T authorized training department with a staff of 15 instructors in branches located in Honolulu, Los Angeles, New York, and San Francisco.
• Developed train-the-trainer courseware.
• Established and headed the first authorized customer training department for Samna Corporation in the Pacific Basin offering support to distributors, dealers and users in Hawaii, Australia, Hong Kong and New Zealand. The product was renamed Word Pro after being purchased by Lotus.
• Assisted AT&T and Samna Corporation in developing courseware which was marketed directly to users for self-training on Samna and Write Power software.
• Trained IBM marketing staff in Asia and Pacific Basin as resellers of a financial services software product.
• Instructed corporate users in most popular UNIX and DOS software programs and computer operations as well as peripherals. Developed, tested, and maintained courseware for instructors, users, resellers, and OEM s.

• Over 3 years experience in building web sites and writing Web Content.
• Proficient in Dreamweaver, Authorware, Front Page, and CourseBuilder.
• Knowledgeable in registering sites with search engines and use of meta tags to increase visibility with search engines.

• Over 10 years experience in technical writing of hardware and software training user manuals.
• Over 6 years experience in Help system development, including training others on RoboHelp.
• Assisted AT&T with the development of a user manual which accompanied their Write Power software for DOS as well as UNIX, working directly with their Division Product Manager.
• Assisted Samna Corporation and AT&T in developing competitive analysis materials. The product was purchased by Lotus and is now called Lotus Word Pro.

• True team player with managerial experience. Work well as the lead, as part of a team, or alone and completely unsupervised.
• Able to communicate ideas in a simple and clear fashion and positively motivate others.
• Very strong work ethics.
• Developed testing materials and participated in the testing of software products.
• Especially interested in cost-saving documentation management alternatives such as Content Management/Single Sourcing storing documentation in a repository as small components which are then reused to build each manual, Help system, training material, etc.
• Enjoy research and remaining current in the e-Learning field.

• RoboHelp
• FrontPage
• HTML
• Dreamweaver
• Deva
• CourseBuilder
• Authorware
• Microsoft Project
• Word
• PowerPoint
• Visio, and all MS Office products
• FrameMaker
• Acrobat to develop pdf files
• most graphics software such as PhotoShop, PaintShop Pro and Fireworks.

• TPO, Business Services
  Recently completed a six month contract with TPO. Built a web based Help system and web based e-Learning system for a software program that will be used by all TPO employees to process expense reports and invoices. The Intranet based training eliminated the necessity of offering expensive instructor-led classes to all TPO employees. Also developed a Quick Reference Guide for the program. Much of the material is single sourced re-use of content whenever possible to reduce both production time and development costs.
• Creaton Inc.
  Documentation/publications management consulting services to assist Creaton in selecting software tools for a Content Management system and to assist in planning their Single Sourcing initiative. Wrote a Tools Requirements document for them which will be the basis for an RFI. Creaton needs a Web based pull solution in the near future and will probably need a push solution eventually. Reviewed many products from companies such as Arbortext, SoftQuad, Ixiasoft, XyEnterprise, Author IT and Chrystal.
• SmartCard Inc.
  Developed Help Development, User Guides, Courseware Materials SmartCard s encodable keycard system is used in over 40 of all hotels world-wide. Responsibilities included designing a Help system, reseller manuals, customer manuals, and training materials for a Windows based Touch Screen software system. This was a challenging contract and required advanced Help development skills as Windows Help is designed for access by a mouse and keyboard rather than a Touch Screen. The training material is used to train front desk as well as management personnel. The courseware material, customer manuals, and Help systems were translated to every major language. After completion of the first project, they contracted me to develop Help, documentation, and courseware materials for other SmartCard products.

• overseeing more than 30 Help systems some with over 2,000 topics , supervising, training, and supporting all permanent and contract help authors, developing company standards for User Guides, Help systems, and Wizards.
• Additional responsibilities included evaluating new Help software tools to maintain "cutting edge" Help systems.
• Developed a method of replacing traditional User Guides with Online User Guides derived from Help system at significant cost savings to the company.
• I also managed a standards setting group comprised of the technical writers from all divisions of the company.

• Contract position with Moore and Watson Consulting Division.
• Assigned to Ars Corporation in Shreveport, Louisiana.
• Responsibilities included the design and documentation of a user manuals and training materials for field engineers.
• Also trained field engineers on use of the software.

• Responsibilities included production of user manuals and training materials for a loan application software product for a start up company.
• In addition, trained customers in instructor-led classes. Also managed the office staff and created a company policy manual.

• Responsibilities included production of user manuals and training materials for a loan application software product.
• Trained customers in instructor-led classes. I was the entire Training and Documentation department.

• Original responsibilities included creating a Training Division for corporate clients.
• This included developing and implementing in house "train-the-trainer" courses for hiring, managing, and training staff in 3 branch offices.
• Additionally responsible for the development of customer training materials.
• AT&T often had our organization provide training for their customers and they would frequently request that I personally perform the actual training.
• Also responsible for overseeing the development of user manuals for all software developed by CSCI.

• Responsible for training of major accounts on all software products marketed by CompStar.
• Within 3 months of hire, was promoted to Customer Support of major accounts.
• Developed demonstration data and accompanying documentation for sales staff which increased their product knowledge and sales volume.
• Assisted sales staff in Needs Analysis and demonstrations to large accounts.

• Long-standing member of Lone Star Chapter of the Society of Technical Communication STC. Active in their Online Help, Independent Contractors, and Information Design special interest groups. Assisted as a judge for STC Online Publications since 1997. I m also a volunteer Mentor for STC. The Mentoring program is designed to offer career assiBelong to several Internet lists groups including the Help, Technical Writers lists, Internet Research lists, and User Interface Design, STC Single Sourcing list, and AWARE Authorware list stance to students who wish to become technical communicators.
• Member of Leading Edge Women in Technology and Women in Computing .
• Recently had an article that published in Technically Write, a publication targeted at technical writers.
• Attend seminars regularly Training related, Single Sourcing, Content Management, Pubs Management, Usability, Internet Research, Help Development, etc. to remain current with the industry. During the last 12 months I have attended 3 conferences in Chicago, New Orleans, and San Francisco as well as a half-day STC seminar in Dallas.