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Resume 15

Jack Gusack
Osburn, VA

SUMMARY

Over sixteen years of in-depth experience dealing with hardware/software, systems, and technology.

Specialty areas include systems analysis/design, fifteen years of UNIX systems administration on HP-UX, SUN, IBM Risc 6000, and DEC Alpha platforms, network management, database administration, imaging technologies, and database management.

Capable of completing systems integration projects of all types and sizes. Additional qualifications include Facility Security Officer, UNIX Trainer, technical proposal writing, customer presentations, sales management, and inventory control.

EDUCATIONAL ACHIEVEMENTS

Master of Science, Strayer University 23 hours completed
Major: Computer Information Systems GPA 3.2

Bachelor of Science, Strayer College 1994
Major: Computer Information Systems GPA 3.6

Training:
  • Veritas Foundation Suite Advanced Training 2001
  • Veritas NetBackup Advanced Course 2001
  • HP-UX Systems Administration and Networking II 2000
  • HP-UX Hands On with MC Service Guard 1999
  • HP-UX Systems Administration and Networking 1999
  • Digital UNIX Systems Administration 1998
  • Digital UNIX Security Management 1998
  • Digital UNIX AdvFS, LSM, and RAID Configuration 1998
  • Digital UNIX TruCluster Configuration and Management 1998

COMPUTER SKILLS

  • Software - Veritas Foundation Suite, Veritas NetBackup, Knowledgeiplanet WebServer, Apache WebServer, HP-UX MC Service Guard, Omni-Back, HP Openview, Eco-Tools, Sendmail, DNS, NFS, NIS, Digital TruCluster, SAP, Alexandria Backup and Archive Librarian, Patrol, Maestro, Medical Manager, ADSM, Intel ProShare Videoconferencing System for PC platforms, INSOFT Communique! Videoconferencing System for UNIX systems, TOPIC DBMS , Personnel Librarian DBMS , PixTex text and image retrieval DBMS , many DOS/Windows based packages, and HTML/WEB builders.

  • Hardware - HP 9000, N4000, K460, D380, SUN SparcStations, E450, E10K, E4500, E420, SUN Netra 1405, Netra T1, IBM Risc 6000, DEC Alpha 3000/500, 600, 2100, 4000, 4100, 8400, EMC Clarion Array, EMC Symmetrix, Cisco Routers, DEC Bridges, Multiplexors, Synoptics Hubs, and Intel based PCs.

  • Operating Systems - Microsoft Windows 3.x, Windows 95, Windows NT, Windows 2000, HP-UX, Solaris, AIX, OSF, Digital UNIX, and DOS.

  • Networking - TCP/IP, Novell netware, ISDN, Frame Relay, BRI, PRI, T-1, and ATM.

  • DBMS - Oracle 7.3.4, 8i, 8.1.5, 8.1.6, Informix, dbase IV, and Access.

EXPERIENCE

Arocita
05/01 Present

Manager, Business Systems Support

Senior Unix Systems administrator supporting the production support infrastructure of this new Telecommunications Company. Responsible for managing a group of Unix Systems administrators and over 45 SUN E class servers along with EMC storage devices. The SUN OS is a combination of Solaris 2.6, 7 and 8. These servers host a variety of applications running on oracle databases with web front ends. Assisted the DBA s with installation and configuration of Oracle 8.1.5 and 8.1.6. Enabled these databases to achieve optimal performance by intence troubleshooting and ultimately changing Kernel parameters. Installed and configured KnowledgeiPlanet and Apache Web Servers. Lead a team of engineers with the installation of several backup tape devices using Veritas and Netbackup to backup the enterprise. Providing all documentation associated with the project. Working with the Team to develop a disaster recovery plan and other pertinent policies and procedures. Served as the Project Manager for the complete asset inventory of the enterprise. This project was completed on time with 100 of asset accountability. In the process of renewing all equipment support agreements with SUN, Veritas, EMC, Qualstar, and ADIC.

Coligent, Inc.
08/00 04/01

Manager, Business Support Operations

Managed approximately 15 Unix Systems Administrators and DataBase Administrators in support of Coligent Business applications. Organized assigned resources, and completed projects on time and under budget. Coordinated after hours activities to include developing processes and procedures for upgrading and troubleshooting Unix servers and databases. Performed hands on work with SUN E10K attached to EMC Symmetrix storage arrays. Assisted in troubleshooting efforts on all SUN and HP servers. Led the effort to monitor all production systems using HP Openview. This effort involved setting up and configuring HP Openview and installation of agents on all clients. Assisted the Oracle and Informix DBAs with installation, configuration, and troubleshooting. Created a Tiger Team comprised of the top DBA s and Unix SA s to address major problems such as E10K performance issues and Oracle Database Upgrade issues. Worked on a project to enhance the cooperation of the Coligent Information Technology Applications and Operations divisions. Recommended hardware and software for new business applications. In charge of all hiring activities and personnel review process in the Business Support Operations group. Developed processes and procedures for Disaster Recovery efforts.

NetSoftPlex
12/99 06/00

Consultant

Provided high-level HP-UX support to clients in the Washington DC area. At three client locations, ensured that all HP 9000 servers were patched up to Y2K requirements. Worked on client applications including financial, database, mail, and network services. Employed my considerable troubleshooting skills to analyze and correct these applications. Authored a requirements document that will provide NetSoftPlex with a HP 9000 server capability in their Demo Center at the McLean office. Installed and configured MC Service Guard on two HP 9000 N4000 systems. These systems are attached to an XP256 disk array with fibre optic cable. Worked on sendmail problems at several locations to analyze error messages. Checked sendmail configuration files, recommended changes , and tested those changes. This particular customer was not using DNS and had a 20 MB hosts file. After thorough analysis of customer s mail environment, submitted recommendations for sendmail and DNS upgrades and improvements.

Cap Digital America
05/99 11/99

Senior Consultant

Provided HP-UX Systems support for ten HP 9000 servers that support two contracts for the US Chamber of Commerce and the United Way. These servers are running HP-UX 10.20 and are running MC Service Guard in a clustered environment. The applications are Oracle financials version 7.3.4. Assisted the Oracle DBA s with installation and configuration of Oracle 7.3.4 and 8i. Worked on enhancing Oracle performance by writing monitoring scripts, analyzing those scripts, and making the correct Kernel parameter changes. Installed and set up Hp s OmniBack Back Up software to provide restoration and backup utilities. Lead the effort in all troubleshooting and worked with vendors to correct problems. Head of the team in charge of testing and installing HP-UX 11.0. All systems are monitored with HP Openview.

ART, Incorporated
11/97 04/99

Senior Systems Software Analyst

Provided Digital UNIX Systems support for over 30 servers that handle day to day transaction processing of all company business activities. These servers run Oracle Parallel Server and SAP. Lead the effort to upgrade all systems to Digital UNIX 4.0b from 3.2g. Assisted the Oracle DBA s with installation, configuration, and troubleshooting. Enabled these databases running Oracle 7.3.4 to achieve optimal performance by intence troubleshooting and ultimately changing the appropriate Kernel parameters. Coordinated a project to determine the best course of action to take to resolve performance tuning and capacity planning issues related to memory problems on the ART Global Warehouse servers. Developed a plan to produce a document that encompasses all of the procedures, configurations, and diagrams for the SAP servers. This document will be the cornerstone for future manuals produced by the MPE/UNIX department. Monitored all systems with HP Openview. HP Openview agents were loaded and configured on all clients which included production and development servers. Lead the effort to troubleshoot numerous problems with the Digital servers. Installed and tested several systems analysis products such as UniCensus, SysCheck, DECevent, Collect, and Patrol to help resolve problems. Worked on the DNS server to enhance and expand the DNS capabilities of the Company. Volunteered to be the Emergency Building Coordinator and in this capacity organized an alert team that held the first successful fire drill in over three years at the building. Organized and planned high level meetings to resolve various issues from alert team organization to Digital Server problem solving. Volunteered to teach a UNIX course to new employees that will save the company 10,000 a year.

Insurer Physicians Services Organization
1/97 10/97

Senior MMIS Technical Analyst

Provided UNIX Systems Support and Network Trouble Shooting for the Medical Manager Information System, MMIS . Insurer Physicians Services Organization, IPSO , is a subsidiary of Blue Shield in CART Hill, Pennsylvania and is tasked to provide the MMIS for Doctors in Central PA. This system runs on IBM Risc 6000s and provides Doctors in three areas of the Mid-State with a common Client Server Information System that enables the sharing of patient information. In charge of developing and setting up a Help Desk to assist IPSO in dealing with customer questions and problems. Provided day to day management and monitoring of the system to ensure smooth operation. This involved trouble-shooting backups through ADSM and resolving both system and network problems.

ARTON
9/96 - 1/97
Consultant

Provided UNIX Systems Support and WAN Network Support for Insurer Physicians Services Organization, IPSO , a subsidiary of Blue Shield in CART Hill, Pennsylvania. The UNIX Systems Support was provided on five IBM RISC System 6000s and involved writing scripts, developing back up procedures through ADSM, and node configuration. Installed and configured terminals and PCs that were connected to a Frame Relay Wide Area Network. Provided technical consultation for the installation and performance of this Network. Coordinated with outside vendors to ensure the installation of the Medical Manager Information System, MMIS , was on time and correct.

GROSSMAN & HAMILTON
7/96 - 9/96

Senior Systems Engineer

Senior UNIX Systems Administrator supporting the Corporate Systems Infrastructure for Grossman & Hamilton in their Headquarters in McLean, Virginia. Responsible for UNIX Systems Administration on four DEC Alphas and three SUN Sparc Station 1000s. These systems have numerous Oracle databases running on them and provide information for over 7000 personnel. Provided training for users of these systems, on-call support, and troubleshooting.

Sparkle, Inc.
12/95 - 6/96

Lead Systems Engineer

As Lead Systems Engineer, served as SUN Systems LAN Manager of the Technology Infusion Test Bed TITB for the U.S. Army Information Management Support Center IMCEN . Responsible for maintaining the World Wide WEB Server for the Department of the Army Headquarters in the Pentagon. As the WEB Master, designed Home pages, provided insight on new browser technology, and maintained a SUN Sparc 10 with Solaris 2.3. Tested and evaluated Netscape s Commerce WEB Server software on a Windows NT platform. This system was connected to the internet through an ASCEND ISDN Switch that was configured through PSINET. The Windows NT platform will be used as the server of choice for the Intranet. Worked on the design and implementation of the HQDA Intranet. Assisted with an Army Test and Evaluation for the next desktop workstation which included Pentiums and Windows NT.

ADM
10/95 - 12/95

Senior Computer Scientist

Senior Computer Scientist responsible for supporting the U.S. Army Operational Test and Evaluation Command on the Airborne Reconnaissance Low-Multifunctional ARL-M Limited User Test LUT . Supported the ARL-M LUT by designing and developing a Microsoft Access database that will be able to record and maniplulate all incoming test data.

Olden Professional Services
9/95 - 10/95

Senior Computer Systems Analyst

Senior Computer Systems Analyst responsible for analyzing system requirements, determining hardware/software/network alternatives, and recommending a solution to meet the needs of the Federal Emergency Management Agencies enterprise-wide architectural requirements.

Lead a task force of government and contractor technical experts in reviewing computer systems in terms of machine capabilites, man-machine time, and made recommendations for improved/modified utilization.

Innovative Studies Corporation
03/93 - 08/95

Senior Systems Analyst

Functioned as the UNIX Systems Administrator responsible for maintaining three DEC Alpha 3000/500s running OSF ver 3.1 for the Office of the Secretary of Defense in the Pentagon. Responsible for all user accounts and security procedures associated with access to the system. These workstations were networked together over ISDN lines using TCP/IP to four PCs running Windows NT. This system was capable of doing videoteleconferencing and data collaboration with INSOFTs Communique!

Served as the UNIX Systems Administrator responsible for 6 SUN Sparc 2s running SUN OS under the Defense Nuclear Agency s Advanced Technology Operational Capability ATOC contract and provided on site system support and training for all personnel assigned to the Operations Center. Responsible for all hardware/software upgrades associated with the system.

Worked with DISA on a project to install a secure WAN consisting of ATM switches, Sonet Ring, and OC 48 technology that provided videoconferencing and data collaboration capabilities to high-level Government Agencies.

Installed a series of Cisco Routers, Dec Bridges, and Motorola Network Encryption Devices to connect DNA to its Field Office in New Mexico, and the Pentagon via the DCTN.

Functioned as the network administrator, trouble shooter, and trainer for this equipment and prepared the systems accreditation plan for approval by DNA Security.

Designed and installed a LAN which consists of approximately 10 PCs running a combination of Workgroups for Windows and Windows NT over a 10 MB thinnet ethernet backbone.

Additional duty as the Facility Security Officer where he demonstrated his understanding and knowledge of the Industrial Security Manual by passing several short notice, strenuous security inspections given by the Defense Industrial Security Office.

REFERENCES

Professional references provided from employers, college and Co-ops upon request.

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