Resume 3

OBJECTIVE

• Top-tier system-wide troubleshooting and scripting capabilities
• Maintaining a secure, integrated heterogeneous computing environment
• IT management/total site responsibility and overseeing IT projects from beginning to end
• Networking capabilities ranging including DNS, NIS, DHCP, Web and E-mail

EMPLOYMENT HISTORY

• Support between 200-300 engineers, 100+ high end Sun/SGI workstations as well as Solaris-based database, network file, application and license servers in a critical, 24x7x52 operation, including remote administration of servers on the East Coast.
• Manage Unix support group of 4-6 administrators, plan and execute budgets, purchases, forecasts and maintenance contracts for all levels of Unix operation, including product and vendor selection/oversight and assisting in annual staff performance reviews.
• Developed/maintain disaster recovery plans and procedures for three of twelve business-critical services including site-wide Veritas-based backup system, off-site tape storage procedures, etc.
• Provide remote, phone and hands-on support and training for engineering software packages including PTC products, CAD systems, RDM and PDM services at all levels, including limited Windows NT/2000 support issues such as license servers, SAMBA service, printers, etc.
• Designed and implemented a complete infrastructure transition from an SGI/Irix based to a Solaris/Sun based operation within 15 month time span while maintaining a 99 server uptime. Completed project on time, under budget and maintained legacy applications whenever necessary. Implementation included development and presentation of a business-case justification to senior management, which was adopted and funded without modification.
• Designed and developed system-wide web-based monitoring system which monitors/reports system log entries, stale processes, changes to filesystem/security/memory and CPU load changes, every 15 minutes, reporting on system conditions, paging as necessary and records long term data for trend analysis and resource allocation tracking.
• Designed and developed Perl-based license monitoring tool which tracks and plots license usage as well as reclaiming unused licenses. Script saved approximately 75,000 in additional license purchases during the first year.

• Provide technical evaluation of customer sites, develop IT infrastructure improvement plans and oversee junior administrators, contractors and consultants towards the completion and on-going maintenance of customer sites ranging in size from 20-300 user bases.
• Oversee international software development projects for commercially targeted client/server software systems in mixed Unix/Windows environment. Responsibilities included production team management, coordination and design/development of software product line, testing and evaluation procedures as well as limited marketing research efforts focus group design, leading, etc.

• Supported between 600-1400 users, including faculty, office staff, and graduate students in Math and Statistics departments of the University of RI
• Administration of Linux, Sun, BSDi, and HP Unix systems
• Managed e-mail systems, including POP, SMTP, text, and web-based clients, as well as virus scanning/filtering software
• Installed, configured and managed DNS service for several domains
• Managed web server, including CGI scripting, web-based database access, support for several web-based projects
• Managed FTP archive, such as mirroring software, and internal vs. external access coordination and management
• Maintained system security, including password checks, permission scans, implementation of Kerberos in Windows/Unix environment. In February 2000, identified hacker efforts, which launched Web site attacks from system machines within hours of attack commencement. Developed and implemented system security checks design to ensure access paths closed and monitor all systems to identify attack origination. Consulted with FBI on attack.
• Managed instructional lab 1997-present : Trained, supervised, and mentored part-time student staff of 10 each semester. Selected students for promotion to Math Sciences staff. Managed user access of approx. 100 students per semester. Maintain security through controlled account creations and deletions, account permission limitation, etc.
• Extensive development of maintenance scripts to monitor system status, providing web-based, e-mail, and pager notification of system problems such as security breaches, loss of network connectivity, mail queues, user activity, disk allocation, and application availability .
• Produced online, on-demand streaming videos, including production, editing, conversion to online streaming format, and presentation on supporting web pages.
• Developed, maintained, and continually improved web-based interactive math homework and quiz system WQS .

TEACHING and TRAINING EXPERIENCE

• Windows 2000 6/00 : Lead 3-day workshop on system installation, configuration, and network/domain design of Windows2000 with legacy NT and Unix systems.
• Windows NT, Unix 3/98 : Led 15 1-day workshops for Math and Statistics department faculty on using Windows NT/Unix hybrid environment, BSDi/SunOS/HP Unix and Windows NT 4.0.
• Project GO! 8/96 : 2-day hands-on workshop for 30 secondary and university teachers to install, configure, and connect Windows 95-based PCs to WWW for classroom use. Workshop made possible by UK grant.
• Unix System Administration for U.S. Army 7/94 : Conducted individualized, hands-on, week-long workshops with 4 Army recruiting administrators.
• Unix System Administration Summer 1993 : Under contract with the Rockefeller Institute, conducted 2-week training course for 15 international computer specialists including installation, administration, security, and use of Unix on Data General Avion DG/UX, TCP/IP, DNS, e-mail, Internet news, as well as shell programming, LaTeX, and software portability.

• Computers in the Classroom 1998 : Teaching secondary and university teachers to use CHISEL technology in the classroom
• Using Windows NT Fall 1997 : Introductory course on Windows NT and the Internet
• Using Windows 95 Spring 1997 : Introductory course on Windows 95 and the Internet
• Internet Communications for Teachers Fall 1996 : for teachers using instructional web technology in classroom.
• Using Unix I Fall 1995 and Using Unix II Spring 1996 : Introductory and advanced course in use of Unix operating system.
• Advanced Topics in Operating Systems graduate level, Fall 1995 : Co-taught with Math Sciences Senior Scientist as part of state-wide community college enhancement program.

Developed CGI/Perl-based web system allowing teachers to develop homework assignments and quizzes for online presentation using native tools such as MS Word, Maple, or HTML editors. System grades student responses, records student performance, and provides student with correct answers and opportunity to provide feedback to the instructor. Students could access system 24x7, allowing for immediate feedback on performance. Automated grading function resulted in significant staff time and cost saving. System replaced traditional homework assignments in 5 different classes over 4 semesters. Utilized by students for homework or quizzes in excess of 25K times per semester.

Developed CDROM-based instructional technology, which provided advanced Calculus materials to remote students. Three CHISEL versions were designed and developed, on Unix, Windows 95/98, and NT. Through grant from National Science Foundation Calculus Reform Program.

• Designed, developed and deployed remote network/email/server monitoring system for Hafer and Arnold 2002. Also designed and managed initial IT infrastructure transition plan for this client.
• Installed and configured Linux-based email servers at Vermel RSI, Inc.
• Project manager for web-based contract proposal system using ColdFusion, MS Access and various web-authoring tools for San Jose Valley Water District board. 2002
• Developed successful remote office relocation plan for Puma Technologies 2001
• Designed and developed large-scale CGI-based data processing system for Equistop Company 1999-2001
• System interfaces with Equibase legacy database to present thoroughbred horserace results via the company s Web site within 3 minutes of information posting. Considered the premier site for race results by the thoroughbred racing industry.
• Designed and developed E-Commerce product for Equistop Company 1999-2001
• Chart Plus provides a visual representation of actual thoroughbred horse races through the use of a Java-based applet. Revenue generating product for Equistop.
• Designed, developed, and programmed Help System for U.S. Federal Government Printing Office 1993-1994
• Design and management of help system for large software development system, development of low-level development tools in C, higher level interfaces using tcl/tk, shell programming and PERL. Included development and instruction of several training workshops and presentation of project progress to Chair of U.S. House of Representatives Ways and Means Committee. Grant from GPO Federal Locator project.
• Computation Service Consultant to Lieutenant Governor s Office, Commonwealth of CT 1990-1994, full term
• Consulted on system design, development and purchasing decisions for hardware, software, and maintenance of Lt. Governor s office. Designed and developed Lt. Governor s event scheduling software.
• Designed, developed, and maintained online questionnaire and survey forms for National Communication Association, multiple UK College of Communication research projects, the Lexington Health Prevention AIDS Awareness project, and several other non-profit organizations.

EDUCATION

Thesis concentrated on instructional communication and technology. Research project involved assessment of several IT technologies I developed and/or maintained WQS, on-line videos, web systems, e-mail, etc. Thesis publication pending, entitled Improving instructional communication using an active student-centric systems approach: Investigating the relationship between learning styles and technology preference

APPLICATIONS, OPERATING SYSTEMS

• Unix systems: HP, Sun/Solaris, BSD, Linux, AIX, Sequent Symmetry, DEC Vaxen, NeXT, SGI, and others
• Other Operating Systems: Microsoft Windows 95/98/NT/2000, Primos, VM/CMS
• Languages: C/C++, Java/JavaScript, PERL, VBasic, shell scripting, Tcl/Tk, Fortran
• Other applications: ColdFusion 5.0, MS Access/SQL/Oracle, Veritas Volume Manager, Veritas NetBackup, Netscape iPlanet, Apache webserver.