Samples represent that of an actual working technical professional found on the WEB and modified to protect the privacy of these professionals. Human names, company names, colleges, software product names are intentionally made up.

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TECHNICAL WRITER

 

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TRAINING - INTERNSHIP - JOB PLACEMENT

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OBJECTIVE

• Training and technical documentation programs.
• Developing training curricula for various technical subjects both informally and in a classroom setting.
• Designing fault-isolation procedures and related reference materials. Development of documentation and templates in Framemaker+SGML.
• Scripting interactive on-line help and tutorial packages.
• Installation and maintenance of computer, security, and telecommunications systems.

• Page layout, desktop publishing, illustration, animation, on-line documentation and editing.
• Development of standard operating procedures and new user training.
• Practical experience in data conversion across a variety of platforms Apple, PC, UNIX, and others .
• Ability to interpret schematic diagrams, and other source materials.
• Ability to read software code, as source materials, in a variety of languages.
• Ability to work independently and as a team member.

• Communicate well with co-workers, management, and outside vendors.
• Edit the work of others in a constructive and non-ego-bruising manner.
• Analyze projects and quantify them into tasks and budget requirements.
• Independently plan and monitor projects, ensuring timely and cost efficient task completion.
• Make work assignments and gauge individual progress.

• While in sole charge of a technical publications department, instituted production and tracking methods, which yielded a time and cost reduction of over 30. This greatly improved document technical content and quality.
• Developed database system, which tracked engineering changes and ensured that hardware and software changes were accurately reflected in updates to user publications. This greatly reduced the shipment of outdated documentation to end-users.
• Developed a database tracking system that matched student entry-level knowledge and skills with those demonstrable after training. The application of this system resulted in the shortening of training courses by one week 17 and improved student retention by 22 avg.
• Developed authoring system for computer laboratory training scenarios, which allowed instructors to reduce the time required to tailor daily lab simulations to the needs of the students, from one hour to 15 minutes 75 .

• SR. TECHNICAL WRITER/ILLUSTRATOR
  INDEPENDENT SOLUTIONS, PACIFICA, CA
  1996-2001
• DOCUMENTATION SPECIALIST
  ON CONTRACT TO MCCLELLAN AFB, TECHNICAL DOCUMENTATION SECTION
  ALLSTAR PROFESSIONAL SERVICES, OAKLAND, CA
  1995-1996
• SENIOR TECHNICAL WRITER
  WOODSIDE GROUP, WOODSIDE, CA
  1991-1995
• CONTRACT TECHNICAL WRITER
  WOODSIDE GROUP, WOODSIDE, CA
  1991
• TECHNICAL WRITER
  NEW COMPUTER SERVICES, MORRO BAY, CA
  1990-1991
• ENGINEERING TECHNICAL WRITER
  MODERN OUTSOURCING
  1989-1990
• CONTRACT TECHNICAL WRITER
  WOODSIDE GROUP INC., WOODSIDE, CA
  1989
• SENIOR ENGINEER/ANALYST
  BERTON ENGINEER INC., SAN JOSE, CA
  1988-1989
• SENIOR SYSTEMS ANALYST, TECHNICAL WRITER, CURRICULUM DEVELOPMENT SPECIALIST
  INDEPENDENT CORPORATION, LOS GATOS, CA
  1978-1988

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Objective

• a one week comprehensive course for the Graphics Receiving Team
• a four week comprehensive course for the Graphics Composing Team

• Job Aids for Microsoft Outlook
• Graphical Recreations
• Training Bulletins
• Training Materials overheads, games etc.
• Manage and Update over five different courses instructor and student guides
• Edit and prepare documentation for print
• Provide review and feedback of team member s materials

• Develop, modify and maintain various types of documentation for a Windows based system including: procedural software user manual, software user release notes, course development instructor and student guides , training materials, presentations, and job aides.
• Independently manage multiple ongoing projects. Created and continue to maintain RHD training intranet site.

• Judicial case editing, conversion, collection and validation using SGML coding.
• Created Microsoft Access databases for the editing team.
• Provided technical guidance for the general editors, which included creating instruction documentation, and training new editors.
• Served as a beta tester for MB s cd-rom product as well as the team leader for a competition database committee.

• Provided technical support for MB s software, cd-rom and sales support products.
• This involved responding to customer s technical problems using various troubleshooting techniques to diagnose and solve the problem over the phone.
• Support included completing follow-ups with customers and working closely with other departments including editorial, sales, customer service and order processing.
• Also performed cd-rom and software testing, and created software documentation for team members.

• training and supervising a data entry staff of 3;
• maintaining and updating a database system, which consisted of all claims involved in litigation;
• general accounting of all legal invoices on dBase IV, generating reports, analysis of savings, reporting to senior management, assisting counsel with preparation of reports, reviewing and summarizing file materials as well as assigning cases to outside counsel.

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OBJECTIVE

• Wrote installation and administrative documentation for application software for the Next Generation Network Voice-Over-IP product.
• Documentation included both UNIX command-line and GUI interfaces.
• Followed Telcordia s ISO-certified process for documentation development.
• Managed documentation schedules in consultation with development and project management.
• Developed content from requirement and design documents as well as interviews with software developers.
• Worked with FrameMaker 5.5.6 and Visio software.
• Transferred to the Infrastructure Solution project an integrated offering of seven OSS products under a common GUI when first project had to cut staff.
• Wrote sections of the System Administration Guide, coordinated the inclusion of information from the contributing products, created index entries, edited, and generated the overall book.
• Contract terminated early due to budget cuts.

• Produced user, application administration, and installation documentation for business-to-business E-commerce software that provided Local Number Portability LNP to Competitive Local Exchange Carriers CLECs .
• Responsible for creating user documents for two versions of DSET s Local Service Management System LSMS Java-based software.
• Worked with FrameMaker 5.5.6 and Visio software.

• Provided primary support for FrameMaker and FrameMaker + SGML applications. Researched conversion problems from earlier releases of FrameMaker and answered questions about templates. Consulted FrameMaker documentation, Internet resources, and Adobe technical support to solve problems.
• Wrote procedures for installing SGML template on PCs; documented solutions to end-user problems in support database.
• Installed and set up PCs including networking for Windows95, configured browsers for Internet and mail access, setup remote dial-in access, added local and networked printers, and installed client-server software for network file sharing with UNIX servers.

• Developed paper documentation and training materials for telecommunications applications.
• Planned and scheduled documents for small teams of writers.
• Interviewed subject-matter experts for source material, conducted reviews of technical content with development and system test teams, tested documentation against product.
• Followed ISO-certified process for document development. Produced documents using Information Mapping and single-source concepts.
• Wrote procedures for administration, operations, maintenance, and provisioning documents using Information Mapping concepts for several data networking products.
• Developed documentation and training products for GlobeView 2000 Asynchronous Transfer Mode ATM and Datakit Virtual Circuit Switch VCS data networking products.
• Created documentation and training materials for network management elements of a broadband communications network in a single-source document using FrameMaker s conditional text capability.
• Learned RoboHelp software and completed a Windows help file for a financial modeling application in 4 months.

• Windows 9x and NT operating systems;
• development tools FrameMaker 5.5.6 and FrameMaker+SGML 5.5.6
• Microsoft Office97
• RoboHelp
• Visio
• Adobe Acrobat Distiller
• CorelDraw software
• Ten years experience as a user of the UNIX operating system text editors, text formatters, and shell programming .

• Advanced FrameMaker
• ISO 9002 Documentation Development Process
• Performance and Training Needs Analysis
• Instructional Design and Development Workshop
• Information Mapping Structured Writing
• Online Information Mapping
• Authoring with FrameMaker + SGML.

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OBJECTIVE:

• Developed a web based training solution for TPO which enabled them to save many thousands of dollars in training costs.
• Established and managed an AT&T authorized training department with a staff of 15 instructors in branches located in Honolulu, Los Angeles, New York, and San Francisco.
• Developed train-the-trainer courseware.
• Established and headed the first authorized customer training department for Samna Corporation in the Pacific Basin offering support to distributors, dealers and users in Hawaii, Australia, Hong Kong and New Zealand. The product was renamed Word Pro after being purchased by Lotus.
• Assisted AT&T and Samna Corporation in developing courseware which was marketed directly to users for self-training on Samna and Write Power software.
• Trained IBM marketing staff in Asia and Pacific Basin as resellers of a financial services software product.
• Instructed corporate users in most popular UNIX and DOS software programs and computer operations as well as peripherals. Developed, tested, and maintained courseware for instructors, users, resellers, and OEM s.

• Over 3 years experience in building web sites and writing Web Content.
• Proficient in Dreamweaver, Authorware, Front Page, and CourseBuilder.
• Knowledgeable in registering sites with search engines and use of meta tags to increase visibility with search engines.

• Over 10 years experience in technical writing of hardware and software training user manuals.
• Over 6 years experience in Help system development, including training others on RoboHelp.
• Assisted AT&T with the development of a user manual which accompanied their Write Power software for DOS as well as UNIX, working directly with their Division Product Manager.
• Assisted Samna Corporation and AT&T in developing competitive analysis materials. The product was purchased by Lotus and is now called Lotus Word Pro.

• True team player with managerial experience. Work well as the lead, as part of a team, or alone and completely unsupervised.
• Able to communicate ideas in a simple and clear fashion and positively motivate others.
• Very strong work ethics.
• Developed testing materials and participated in the testing of software products.
• Especially interested in cost-saving documentation management alternatives such as Content Management/Single Sourcing storing documentation in a repository as small components which are then reused to build each manual, Help system, training material, etc.
• Enjoy research and remaining current in the e-Learning field.

• RoboHelp
• FrontPage
• HTML
• Dreamweaver
• Deva
• CourseBuilder
• Authorware
• Microsoft Project
• Word
• PowerPoint
• Visio, and all MS Office products
• FrameMaker
• Acrobat to develop pdf files
• most graphics software such as PhotoShop, PaintShop Pro and Fireworks.

• TPO, Business Services
  Recently completed a six month contract with TPO. Built a web based Help system and web based e-Learning system for a software program that will be used by all TPO employees to process expense reports and invoices. The Intranet based training eliminated the necessity of offering expensive instructor-led classes to all TPO employees. Also developed a Quick Reference Guide for the program. Much of the material is single sourced re-use of content whenever possible to reduce both production time and development costs.
• Creaton Inc.
  Documentation/publications management consulting services to assist Creaton in selecting software tools for a Content Management system and to assist in planning their Single Sourcing initiative. Wrote a Tools Requirements document for them which will be the basis for an RFI. Creaton needs a Web based pull solution in the near future and will probably need a push solution eventually. Reviewed many products from companies such as Arbortext, SoftQuad, Ixiasoft, XyEnterprise, Author IT and Chrystal.
• SmartCard Inc.
  Developed Help Development, User Guides, Courseware Materials SmartCard s encodable keycard system is used in over 40 of all hotels world-wide. Responsibilities included designing a Help system, reseller manuals, customer manuals, and training materials for a Windows based Touch Screen software system. This was a challenging contract and required advanced Help development skills as Windows Help is designed for access by a mouse and keyboard rather than a Touch Screen. The training material is used to train front desk as well as management personnel. The courseware material, customer manuals, and Help systems were translated to every major language. After completion of the first project, they contracted me to develop Help, documentation, and courseware materials for other SmartCard products.

• overseeing more than 30 Help systems some with over 2,000 topics , supervising, training, and supporting all permanent and contract help authors, developing company standards for User Guides, Help systems, and Wizards.
• Additional responsibilities included evaluating new Help software tools to maintain "cutting edge" Help systems.
• Developed a method of replacing traditional User Guides with Online User Guides derived from Help system at significant cost savings to the company.
• I also managed a standards setting group comprised of the technical writers from all divisions of the company.

• Contract position with Moore and Watson Consulting Division.
• Assigned to Ars Corporation in Shreveport, Louisiana.
• Responsibilities included the design and documentation of a user manuals and training materials for field engineers.
• Also trained field engineers on use of the software.

• Responsibilities included production of user manuals and training materials for a loan application software product for a start up company.
• In addition, trained customers in instructor-led classes. Also managed the office staff and created a company policy manual.

• Responsibilities included production of user manuals and training materials for a loan application software product.
• Trained customers in instructor-led classes. I was the entire Training and Documentation department.

• Original responsibilities included creating a Training Division for corporate clients.
• This included developing and implementing in house "train-the-trainer" courses for hiring, managing, and training staff in 3 branch offices.
• Additionally responsible for the development of customer training materials.
• AT&T often had our organization provide training for their customers and they would frequently request that I personally perform the actual training.
• Also responsible for overseeing the development of user manuals for all software developed by CSCI.

• Responsible for training of major accounts on all software products marketed by CompStar.
• Within 3 months of hire, was promoted to Customer Support of major accounts.
• Developed demonstration data and accompanying documentation for sales staff which increased their product knowledge and sales volume.
• Assisted sales staff in Needs Analysis and demonstrations to large accounts.

• Long-standing member of Lone Star Chapter of the Society of Technical Communication STC. Active in their Online Help, Independent Contractors, and Information Design special interest groups. Assisted as a judge for STC Online Publications since 1997. I m also a volunteer Mentor for STC. The Mentoring program is designed to offer career assiBelong to several Internet lists groups including the Help, Technical Writers lists, Internet Research lists, and User Interface Design, STC Single Sourcing list, and AWARE Authorware list stance to students who wish to become technical communicators.
• Member of Leading Edge Women in Technology and Women in Computing .
• Recently had an article that published in Technically Write, a publication targeted at technical writers.
• Attend seminars regularly Training related, Single Sourcing, Content Management, Pubs Management, Usability, Internet Research, Help Development, etc. to remain current with the industry. During the last 12 months I have attended 3 conferences in Chicago, New Orleans, and San Francisco as well as a half-day STC seminar in Dallas.

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Qualifications Summary

• Wrote, edited, and produced user and system documentation. Performed online editorial and production work on scientific and technical research articles. Received Society for Technical Communications Award of Merit, 1993.
• Wrote system descriptions and corporate procedures, based on analyses of system and user requirements.
• Interviewing, writing, editing and HTML development of internal online corporate newsletters.

• User s knowledge of PC graphical environments and editors, including Microsoft Office, WordPerfect, Visio, Adobe Acrobat/Distiller, Dreamweaver light , PageMill, Homesite, and FrameMaker.
• Working knowledge of hard-coded HTML markup and web page design using standard character-based text editors including vi and emacs.
• Working knowledge of UNIX system shell and editing and publication tools, including vi, emacs, nroff, and troff. User s knowledge of UNIX system networking communications structures and procedures.
• Able to read and interpret Cobol programs.
• Platform familiarity includes all Microsoft systems from DOS through Windows XP, OS/2, Solaris, Linux, and UNIX.

• Contracted through Software Guidance & Assistance, Hartsdale, N.Y.
• Researched and wrote procedures to document mainframe legacy systems supporting customer order processing.
• Procedures include those related to disaster recovery/site restoration, procedure preparation methodology, and automated system health checks.

• Gathered/analyzed information, and wrote technical specifications and low-level technical user documentation, especially standards documents for Cobol programmers at the Boston and Horsham, MA sites involved in the conversion from Cobol Resource to MicroFocus Cobol.
• Documented use of file conversion utilities to convert proprietary db trader data into Excel format.
• Documented conversion from Cobol Resource to MicroFocus Cobol, including a step-by-step Developer s Guide and a guide to using the Conversion Utility.
• Tools included Microsoft Office, Dreamweaver, Adobe Acrobat.

• Wrote and edited user and system documentation and requirements for all areas of the Firm s trading and backoffice functions using online tools including Microsoft Office, FrameMaker, Visio, and HTML markup.
• Projects included:
  • runtime environment descriptions for our proprietary data filter;
  • quickstart cards with the Training Department ;
  • printshop production procedures;
  • application-specific help guides for traders using historical volatility programs;
  • guides for external clients accessing commercial aspects of MS s TAPS system;
  • help overviews for traders using the FID market risk exposure program FRISK ;
  • and a user s guide to the MS Tax Database.
• Gathered data for and wrote the Installation and Administrators guides for Firmwide migration from Windows 3.11 to NT 4.0.
• Edited IT-Cache, the Firm s international browser-based newsletter for personnel in the Information Technology division.

• Author negotiations;
• online editing and rewriting;
• consulting with graphic artists and designers;
• supervising articles through the production process.

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PROFESSIONAL SKILLS

• Strong working knowledge of word processing Framemaker and Word
• Familiar with Microsoft Office Products Word, Excel, PowerPoint
• Creation of both hard copy and online documentation
• Comfortable in both PC and UNIX working environments

• I m working part time with a client providing technical editing on their college level telecommunications training textbooks.
• I am also creating online audio scripts for the animated illustrations, unit introductions, and unit summaries in these textbooks in Word.
• I m also working with National Semiconductor to produce the Datasheet for their next generation GX2 processor chip for set-top boxes.

• I created user documentation in Framemaker for computer chip development tools.
• I designed and created the first true online document in the company using Adobe acrobat reading PDF files.
• I worked very closely with engineering and participated in their regular team meetings.
• I conducted engineering review meetings to ensure document accuracy.
• I obtained my document information primarily from product functional specs, engineering interviews, and use of the products.
• I worked in both a UNIX and a PC environment.

• in the computer industry including software test of backup systems for Hewlett-Packard,
• conducting computer software and hardware instruction classes for Resource Technology Inc.,
• and computer troubleshooting and repair for Applied Computer Technology.

• I handled Software Configuration Management for software development work on Cockpit Instrumentation Systems.
• I tracked software development from card level to system level, along with creating the required documentation.
• I created and maintained a development tracking library to accommodate FAA audits.

• I managed a team of writers, editors, and illustrators to create multimillion-dollar proposals to the military in response to RFPs.
• These were multi-volume proposals including a technical volume what we will provide , management volume who will manage the project , and a cost volume how much will it all cost .

• Maintained production equipment for manufacturing electronic circuitry.

• Wrote Operating and Software manuals for Desktop Computers.
• I assisted in the creation and documentation of the next generation of HPL Hewlett-Packard Language being developed in tandem with the next generation of Desktop Computer.
• I created a user s manual for the production equipment and conducted training classes for equipment operators.

• 1995 - Present. Senior Member of the Society for Technical Communication. I use my membership to keep up with the latest industry trends in Technical Writing. I have served as a judge in their documentation contest.
• 1995 - Present. Junior Achievement. I have made presentations at local schools to help kids to understand the way their local communities work and to encourage them to stay in school and look to attending college.
• 1980 - 1993. Arizona Alliance of Businesses. I made presentations at local schools to help kids to understand the value of higher education as both a benefit to themselves and their communities to encourage kids to stay in school and look to college.

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INFORMATION TECHNOLOGY CONSULTANT

• A dedicated, highly motivated, and responsive professional with over 20 years industry experience with a unique combination of creativity, analytical skills, and detail orientation.
• Broad based experience.
• Proven presentation, communication, design, photographic, technical support, web based, and interpersonal skills.
• Quickly grasps complex concepts with the ability to convey the information in easily understood formats.
• Finds imaginative and innovative solutions to complex problems.
• Well disciplined with proven ability to meet tight deadline schedules.
• Can ascertain needs from wants, cost versus benefits, and can apply solid planning and organizational skills in coordinating all aspects of each project from beginning through completion.
• A history of significant client and customer satisfaction, illustrating an ability to understand and provide just what was needed.

• Recruited as an instructor for A+ Service Technician Certification, Training Program.
• Cognizant of adult learning theories, ISD methodologies, and new media technologies, provided instruction in computer fundamentals, installation, construction, configuration, upgrading, networking, maintenance and troubleshooting.
• Also provided instruction on operating systems Win9x, WinNT, Win2000, OS fundamentals, installation, and upgrading, device management, disk management, file directory & application management, networking, Internet access configuration, and troubleshooting.
• Primary Accomplishment: Turning PC novices into computer professionals capable of obtaining A+ certification.

• Recruited to train employees in Microsoft Word 97.
• Conducted comprehensive instructor led training to People First Fidelity employees on Microsoft Word 97.

• Recruited to train Stampo Employees in Microsoft Access 2nd Level.
• Provided stand-up classroom instruction to Stampo employees on advanced features of Microsoft Access including, database normalization, form design, and web data access pages.

• Recruited to provide hardware, software, and administrative support to clients around the world concerning all hardware, software, and mainframe issues.
• Provided outstanding technical support to clients around the world concerning hardware and software, mainframe issues, and was responsible for new hire training, and the supervision of new consultants.
• Primary Accomplishment: the development and implementation of the Free-Entex-Web based informational help desk tool.
• The Web tool is designed to integrate context help training materials into a highly responsive core solution and technical reference.
• The context sensitive help improves training while reducing its cost, and the web tool s Call Flow Processing module reduces costly procedural errors.

• Recruited to assist in the implementation and support of Oracle in three states as well as assist with the instructional design project for Oracle Inventory, Financials, Distribution, and Manufacturing.
• Member of the core team associated with the successful implementation of Oracle.
• As a System Resource involved with new client start-ups, handled production inventory control issues for warehouse management systems in Pennsylvania, Ohio, and Kentucky.
• Created the first in house instruction manual on Oracle Customer Masters Setup.
• Assisted with the training of users on Oracle as well as proprietary software.
• Primary Accomplishment: the development and implementation of both procedure and application for order fulfillment of all bulk pick customers, and the training of users in those procedures and application.

• A photographer having produced award-winning art, commercial, and portrait photography, with a fully equipped photo studio and color-processing lab.
• In addition to a host of electronic imaging software and equipment, there is a fully stocked makeup room and model-making sculpture studio.

• Industry ads for Polygram Records - Mercury Records Division
• Sculpture and Photography Exhibited - Everhart Museum, Scranton PA and the Howard Greenberg Gallery, Woodstock, New York
• Recruited by The Catskill Center for Photography, Woodstock, New York to conduct a Master Photography Lighting Seminar.
• Recruited to redesign newsletter for the Evidence Photographers International Council
• A Theatre and Communication Major: A professional stage performer since the age of thirteen, having honed though practical experience, the ability to capture, communicate, and entertain an audience.
• A formally trained actor and public speaker.
• An award winning website designer.

• OS:
  Dos 3.1 through 7, Windows 3.1, Windows for Workgroups 3.11, Windows 95, Windows NT 4.0, Windows 98, Windows ME, Windows 2000, Windows XP Professional, Red Hat Linux.
• Accounting:
  Peachtree Complete Accounting, TurboTax for Business, Quick Books Pro 2000
• Communications:
  Connectix Video Phone, Conversa Messenger, Crosstalk Intercomm Suite, CU See/Me, Eudora Pro 4.0, Internet Phone 5.0, Microsoft NetMeeting, NetOp School, and NetOp Remote Control, PcAnywhere, Pretty Good Protection, SmithMicro Hot Fax Messaging Center, Winfax Pro
• Data Bases:
  Borderbund Dbase 5.0, Corel Paradox, Microsoft Access, Superbase 3.0, File Maker Pro 5.0
• Desktop Publishing:
  Adobe Acrobat 4.0 full version, Adobe Acrobat 5.0 full version, Adobe FrameMaker 6.0, Adobe Page Maker 6.5, Corel Ventura 7, Quark XPress 4.04, Visio 5, Microsoft Visio 2000
• Document Handling:
  Delrina Form Flow, Delrina Pro Form, Formbuster Form Wizard, Omni Page Pro 8.0, Mips TransForm Suite, Text Bridge Pro
• Graphics:
  Adobe Illustrator 9, Adobe Photoshop 6, Corel Draw 10, Fractal Design Painter 5, Jetsoft Art-Scan, Macromedia Fireworks, Macromedia Freehand, Micrografx Webtricty, Microgragx ABC Graphics Suite
• Internet Web Page Authoring:
  Adobe Page Mill 3.0, Hot Metal Pro 5.0, Jamba 2.0, Macromedia Dreamweaver 4, Macromedia Flash 5, Microsoft Front Page 2000, Net Studio 2000, Macromedia Director 7 Shockwave Internet Studio, and Macromedia Course Builder.
• Internet:
  Forefront WebWacker, Microsoft Internet Explorer, Mips Versa Check Web Commerce, Netscape Communicator, Peak Net Jet, Quarterdeck WebCompass, Zip Up The Web Pro
• Multimedia:
  Adaptec Easy CD Creator, Blue Ribbon Soundworks Super Jam, Gvox Guitar, Hauppauge WinTV, MGI Video Wave, Midisoft Studio 4.0, Musicware Piano, Microsoft WebTV
• Office Suites:
  Corel WordPerfect Office 2000, Lotus Smart Suite Millennium Edition, Microsoft Office Professional 95 & 97, Microsoft Office 2000 Professional
• Voice to Text / Text to Voice:
  Dragon Systems, First Byte Monologue 97, Kurweil Voice Pad
• Utilities:
  Adaptec Go Back, Mcafee Anti-Virus, Ontrack System 3, Norton Anti Virus, Norton Utilities, Partition- It, Power Quest Drive Copy, Power Quest Partition Magic, Symantec System Works 2001, System Commander 2000.

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Summary

• Print and online documentation for a systems integrator/software company.
• Online documentation for a new software product.
• Technical edition of translated documents for a New York-based translation company.

• Projects Created online PDF training materials for diagnostic imaging equipment;
• developed templates for department use;
• acted as internal resource for MS Word and Adobe Acrobat

• Projects Created user manuals, online help files and online documentation for SILVER technology s ProVision Network Monitor and Network Report Card application software products.
• Designed HTML user interface for the Network Report Card application.

• Created user manuals, online help files and online documentation for Geneva Software s AlertPage Enterprise and Network Report Card application software products.

• Created and coordinated documentation of the PMUSA Year 2000 project plan.

• Created and coordinated application support documentation for 40 Solaris telecom applications for startup long distance service company;
• edited procedures documentation created by two procedures analysts;
• designed and supervised development of Lotus Notes database for application support event log and management report creation.

• Created and documented change-management procedures for IBM RS6000/AIX/Tuxedo/Oracle system;
• worked on application documentation for Remedy multi-platform customer service application.

• Created new user s manuals and on-line documentation for Thomas Software, Inc. Windows, Windows NT and Windows 95 products;
• performed all tasks necessary to create camera-ready copy for documentation: research, writing including word processing , revisions, creating technical drawings, creating screen captures.
• Also created technical data sheets and catalog text for Communications Business Unit products.

• Created new manual sections and on-line help files for options or material not previously covered;
• updated laser trim system manual sections to current model specifications;
• performed all tasks necessary to create camera-ready copy for hardware and software: research, writing including word processing , revisions, taking photographs, creating technical drawings, keyline, pasteup, sizing and ordering halftones;
• operating video tape recorder and camera;
• creating presentation graphics for management, and sales functions;
• some creation of artwork for engineering department.

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EXPERIENCE:

• Technical Manual Development
• Illustrated Parts Breakdowns
• Technical Editing
• Strong Communication Skills
• Software Testing
• On-line Help Documentation
• Training
• Project Leader
• Technical Support
• Support Analyst
• Database Support
• Data Research

• IBM PC
• SUN
• VAX3100 & Microcomputer
• DEC2065 mainframe
• HP3000
• UNIVAC 1100

• Windows 95/98/2000
• MS DOS
• AutoCAD V12.0
• HTML
• SGML
• Excel
• HNorton File FindiJaak Pro
• Cute FTP
• MS Telnet
• Digital All-In-1 & EDT
• COBOL
• BASIC
• ACCENT-R

• Microsoft Word
• WordPerfect
• HTML
• SGML
• Adept Editor
• familiar with Interleaf
• FrameMaker
• Robo HelpPageMaker
• HTML Workshop

• Contracted to Matsushita Avionics Systems Corporation MASC for twenty-three months as a technical writer/editor. Used ATA 100 specifications and AECMA Simplified English guidelines.
• Write and develop In-Flight Entertainment Systems IFES Aircraft Maintenance Manuals AMMs for installations on Boeing and Airbus aircraft and revisions.
• Also edited AMMs for clarity, and accuracy. Used Microsoft Word and company AMM style guide requirements.
• Technical Editor for the IFES Service Bulletin SB section for six writers. This entailed editing SBs for proper grammar, consistency, clarity, and accuracy, as well as for adherence to company SB style guide.
• Used engineering drawings, schematics, wiring diagrams, Engineering Change Notices ECNs , acceptance test procedures, and software simulators SnagIt to test software.
• Interfaced with writers, engineers, shop personnel, and Boeing contacts.
• Received a recognition award for expediting the Service Bulletin editing process in support of a retrofit at Boeing and overseas at the same time.
• With the efforts of the engineer, writer and myself we were able to release the SB in three days.

• Provided support in the development and preparation of F-14 logistics data and services to the Naval Aviation Depot in Norfolk, Virginia and Jacksonville, Florida.
• I assisted the Senior Technical Writer in the development, preparation, and desktop publishing of Intermediate Maintenance Technical Manuals, and Test Program Instructions TPI, in an electronic Automated Technical Information ATI interactive format.
• Developed Illustrated Parts Breakdowns IPBs .
• Using AutoCAD V12.0, created or modified test diagrams, modified engineering drawings to incorporate into technical manuals using desktop publication software.
• Downloaded data using multiple computer platforms PC, SUN, VAX to create graphic presentations for an optical disk.
• Met deadlines for preliminary and final QA review.
• Edited Navy technical manuals, General Acceptance Test Procedures, Configuration Management Plan, Monthly Status Report, and other technical publications.
• Converted Navy Technical Manuals into an Interactive Electronic Tech Manual IETM format using Adept Editor SGML tagging. Used WordPerfect, Microsoft Word, Interleaf, and PageMaker.

• Provided technical support by researching, analyzing, and resolving software/hardware problems and source errors regarding operation of production programs, e-mail, desktop publishing, and batch control programs on the DEC2065 mainframe and VAX microcomputer.
• Trained new customers in the use of production programs, including ordering documentation necessary for training sessions and scheduling of personnel.
• Evaluated and tested new or modified software programs, verified that programs functioned according to customer requirements. Recommended improvements/corrections to programmers.
• Provided information for budgeting, task scheduling, and deadline reviews.
• Created and edited on-line help documentation for system programs.
• Tested software when converting from a UNIVAC main frame to a DEC main frame.
• Tested software when converting from COBOL to AccentR programming languages.
• Trained users in the operation of production programs. Identified and ordered the documentation manuals needed for customers.
• Coordinated, trained and scheduled work assignments of 2 terminal operators.
• Conducted technical evaluations and assignments of Failure Class and Cause Codes to defective MK48 Torpedo and MK30 Target assemblies, mechanical, electrical components, and associated test equipment.
• Interpreted, analyzed, and restructured technical data; and identified test procedures used. Made judgements based on data reported.
• Performed daily technical review of the Heavyweight Torpedo Technical Data System HTTDS production reports.

• Recommended for assisting the Government in researching and identifying "Not For Fleet Use" hardware in the MK48/ADCAP Torpedo program.
• One of three selected to provide support to the Trident Data Extraction Tape System data transfer task at Naval Submarine Base Bangor, WA; to download tapes and provide product tapes and data printouts.

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PROFESSIONAL OVERVIEW

• I have a Master s Degree in Communications with 14 years technical writing experience to end users, system administrators, and developers.
• Technical documentation writing: FrameMaker, MS Office, WebWorks, RoboHelp, HTML DreamWeaver and FireWorks , PDF, and JavaHelp
• Completed 5-day Sun System Administration I, XML and XSLT, and 3-day class Documenting Java API courses
• I can write to end users, developers, and system administrators
• Recent projects include documenting NAS servers, and CONCORD SAN and Volume/File Replication products, and Java APIs

• Wrote the first and second system administration guide for a multiplatform Linux network appliance storage server.
• This project required an understanding of networking protocols, backup, and security for Windows and Linux servers.
• Also wrote a Technical Publications Style Guide.

• I wrote the first installation and configuration enterprise guide for this EIM product.
• Windows 2000 platform and Solaris
• This job required in-depth knowledge of Windows 2000 server operating systems and Java terminology.

• Documented Java APIs for DragonFly utilities

• I wrote a project execution plan for Chevron s Global Information Link.

• Sun Labs: As project lead, rewrote a guide on complex Java interface issues originally written by interface designers
• Sun Professional Services: Helped develop and write content for new Sun Professional Services global Web site and rewrote and updated worldwide methodology guide for SunPS consultants
• Sun Sales: Managed team of outside vendors to provide all speaker and conference attendee materials for Sun Enterprise Conference. Produced presentations user binders, and invitation for two-track seminar
• Sun Sales: Wrote and produced first four versions of Sun Server Solutions Guide, a worldwide server sales guide
• Wrote over 40 VAR profiles for distribution to server solutions sales force
• Sun Manufacturing: Documented SunRai, an internal networking software tool for downloading DB2 data to UNIX workstations
• Sun Marketing: Wrote three white papers: SunRai, Why Buy a Workstation vs. a PC, and OpenLook vs. Windows

• Wrote first hardcopy manual for InfoSoft Personal Edition on NT in FrameMaker.
• Wrote five server installation guides for various InfoSoft server products

• For Oracle HR Group, contributed to first HR Government User Guide on an NT platform.
• For Data and Migration Services, rewrote and edited migration guides and white papers, developed new Technical Bulletin template, wrote digital installation instructions for On Oracle, rewrote and formatted SAP Toolkit Installation and User Guides, wrote SAP Toolkit marketing brochure.
• Edited two Oracle Consulting manuals for distribution to a global audience
• Wrote Style Guide for the Oracle Education Division
• Edited educational catalogs and course schedules for Oracle Education division

• Wrote technical reviewers guide for Visual Cafe Pro, a program for developing Java applications.
• This product runs on Word NT.

• Researched, wrote, and edited online help for five new internal financial applications for Schwab employees from inception including Siebel Software.

• Wrote architectural overview and database planning for Essbase Release 4.0 Administrator s Guide

• Researched, scripted, and created seven presentation modules on wireless communications to train new distributors and sales representatives using PowerPoint.

• Wrote and published an executive training workbook on reengineering for Sun international seminar using Word and PowerPoint
• Created multiple executive training presentations in PowerPoint

• Acting Marcom Manager, managed group of 4, handled newsletter, collateral, and ad functions
• Created and scripted executive rightsizing presentation for Pyramid s president
• Managed the development of a new presentation format to work in five media
• Scripted and developed graphics for Pyramid s corporate overview

• Administrator for Volume Replicator.
• I wrote Administration Guides, Release Notes, and Installation Guides.
• Both products ran on UNIX and NT and required extensive knowledge of networking and server terminology on both platforms.
• Wrote online Java Help for VMSA-VVR using WebWorks
• Designed first internal web page for the VFR Group using DreamWeaver
• Wrote internal 2-day training for VFR using PowerPoint and FrameMaker
• Wrote first VFR marketing white paper

• As Technical Publications Manager, wrote first System Admin guide for this vendor of performance application software
• Rewrote and updated User Guide and Agents Guide, including indexing and editing for consistency
• Wrote first user guide for new Java application

• Technical Publications Manager for this innovator of FDDI/CDDI adapters, concentrators, and software
• Managed two full-time writers and staff of outside vendors and consultants to create the company s first three-volume set of documentation

• Public Relations Manager for one of the pioneers in desktop presentation peripherals and software
• Rolled out three new products, doubled clip count, created public relations program for dealers
• Achieved very high reader response rate from PR article placements

• Windows NT and 2000
• Sun
• Macintosh

• FrameMaker
• Word
• PowerPoint
• Visio
• Excel
• PhotoShop
• Paintshop Pro

• ForeHelp Premier 2001
• RoboHelp
• WebWorks Publisher
• DreamWeaver
• FrontPage

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QUALIFICATIONS

• Outstanding trainer...patient, effective, and highly compatible with a wide range of personalities
• Excellent interpersonal and communication skills...versed and skilled in team dynamics
• Extremely well organized and able to meet deadlines...adaptive to various organizational designs
• Able to work independently, as part of a diverse team, or in leadership positions...situational style

• Four years experience as a performance/knowledge-based classroom instructor for college-level curriculum
• Over 8 years experience developing computer-based and written courseware and job training programs
• Includes student texts, training aids, handouts and correspondence material
• Led development teams in conducting duty and job analyses, technical references, and needs assessments
• Determined specific training materials needed for various job functions
• Meticulous administrator; validated and maintained 2,800 pages of source material and technical references
• Compliant oriented--products scrutinized during six independent validations...rated outstanding

• Installed software, hubs, mainframe, and networks for workstations used for training management
• Highly proficient in MS Office Suite, Windows 95/98/2000, and the Microsoft Internet and Exchange
• Proficient in Windows NT/XP, MS FrontPage HTML composition, and common off-shelf programs

• Training management--coached, instructed, and supervised 125 students per year through technical training
• Provided training and leadership for a diverse 13 person, 24-hour office as the personnel manager
• Developed work policies and written procedures to protect over 1.3 billion dollars worth of resources
• Evaluated and validated training requirements and ensured the effective use of personnel

• Educational Instructor for Aaron Software Products, Arlington, PA
• Shift Trainer, SpheraLink, Buthler, PA
• Demonstration Specialist, Lawson Corporation, Pittsburgh, PA
• Superintendent, Clinton Air Force Base AFB , San Antonio, TX
• Regional Training Director, CenterPort Technologies, Naperville, IL
• Technical Writer/Manager, Kramer AFB, Randolf, IL
• Technical Training Instructor, Chanter AFB, Addison, IL

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Experience

• Documenting plans for a university portal.
• Design Specification, Test Plan and on-line User Manual.

• Creating User s Guides, Operation Manuals, Service Manuals, Parts Catalogs.
• Creating .pdfs for online manuals.
• Tools include: PhotoShop, FrameMaker, FreeHand 9, Word, Sony digital camera.

• Statement of Work, Co-branding Overview, design and implementation for client contracts
• serving on the Project Management Team for an encryption Internet company.

• Writing Operations Manual for Cisco Catalyst 5509, VLANs, load balancers & SQL servers for web server system that tracks visitor preferences for business to business e-commerce site.

• AS-400 documentation, quick start guides.

• Writing, producing, creating graphics & layout design for two user & reference manuals for Paramount Pictures Finance Department.
• MS Access visual basic and CICS IBM 3270 mainframe finance application software documentation and testing.

• Education Programming training for Control Language and RPG 3 for the design of interactive user screens & other applications for the AS/400.
• Extensive hands-on instructor-led training with lab work in a comprehensive set of classes to build a strong foundation in AS/400 architecture and programming.
• AS/400 operations including back-ups, security levels and journaling.
• Computer training for corporate professionals.

• Technical writer & database customer service support person. Wrote on-line user guides for e-mail and other Internet services using Wrote procedure guide for sales support database.
• Developed database in MS Access for creating and tracking sales orders with easy access for the teams that needed accurate information - sales, shipping and customer service.
• Developed an electronic system for damaged product exchange to recoup money from our suppliers.

• Wrote proposals, OSHA maunuals, insurance proposals etc.
• Writing samples for interview.

• Wrote reference and user manuals for small and mid-range laser printers for systems operators.
• Worked on engineering teams writing from specs, submitting the manuals for beta testing with printers.
• Reorganized and rewrote references manuals with more substantial information and easier access.
• Won Excellence Award from NGC in 1988 with large cash award and bonus trip to Washington D.C.

• Technical writer & FORTRAN programmer - tools included FORTRAN, UNIX and the DEC editor.
• Wrote FORTRAN routines to create reports and to streamline user access to hardware.
• Documented custom software for Cray, DEC, CDC operating systems.
• Developed operations & procedures manuals for clientsA custom applications software.

• Technical writer, business writer, & writer for client/server systems.
• Minor experiencep programming for IBM AS/400 using RPG 3, Query, CL and operations.
• Experience with databases such as Baan,in MS Access, PICK, Domino and Hedberg.
• FrameMaker, Photoshop, FreeHand 9, MS Word, MS PowerPoint, MS Excel, Paint, digital camera work for photos in my documents and Paper Port.
• IBM experience with mid-range AS/400s and mainframes with CICS and SAR.
• B.A. Liberal Arts, 3.5 GPA.
• Special talent for working with subject matter experts, & testing applications.
• I have my own template for Word and FrameMaker and I can create sophicated graphics.
• Very quick learner for documenting proprietary software.

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OBJECTIVE

• Design, create, and produce presentation materials, including displays, maps, newsletters, online content, for policymakers and public education employing Microsoft Office applications, as well as GIS Arcview, QuarkXPress, Photo Shop and more.
• Webmaster for Maui Tomorrow Website, updating content daily, using Dreamweaver and FrontPage.
• Volunteer Webmaster for other non-profit organizations.
• Research and translate technical hydrology data from public/private archives to create easy-to-understand publications and presentation materials for the general public.
• Design, create, manage, and maintain full-feature Web sites utilizing Web authoring and imaging tools, HTML, CGI, Java, JavaScript, Perl database, and e-commerce technologies.

• Create user interface taxonomy and logic for education-oriented Honolulu dot-com startup.
• Manage all marketing and corporate documents, as well as all Web content.
• Creation and maintenance of the corporate style guide, creation of feature requirement and specification documents for implementation by the development department.

• Manage all marketing, corporate, and Web editorial content for a Silicon Valley post-startup software company, including the monthly Fusion News newsletter.
• This position also requires effective interface with Marketing Communications and Manufacturing departments, utilizing cross-platform file formats for print production, and providing text compatibility with HTML editors and dynamic content delivery systems for Web page production.
• Developmental Editing: Take raw drafts written or oral from content experts and develop publication-quality, non-technical content for small-business audience.
• Copyediting and Proofreading: Review drafts of product documentation, training materials, and Web content for standard style and consistency without changing technical accuracy.
• Editorial Project Management: Work with writers, editors, and reviewers to deliver content to manufacturing or production.
• Track deliverables, schedules, and resource requirements.
• Facilitate movement of electronic resources content files, builds, backups between team members across Windows, Mac, and Internet platforms.
• Writer/Content Provider: Additionally, author corporate, marketing, and technical content for user guides, Help, and online publications as necessary, including brochures, display ads, white papers, technical articles, email blasts, and corporate identity materials.

• Responsible for planning and implementing the conversion of this weekly, 2-color magazine from mechanical paste-up to electronic production procedures on-site for 12 weeks.
• Installed Macintosh Ethernet network, 12 Macintosh workstations, hardware, software, and telecommunications required for interface of internal editorial, advertising, and production departments, as well as external correspondents, contributors, and vendor and printer.
• Trained 20 staff in the use of Macintosh hardware/software QuarkXPress, PhotoShop, Illustrator, MSWord, etc. , while maintaining weekly publication schedule using parallel processing.
• Established electronic editorial procedures including e-mail of correspondents dispatches, elimination of re-typesetting copy, and online acquisition of events data.
• Created digital templates based on mechanical designs for all sections of the magazine and trained the production staff ranging in age from 19 to 66 to implement and utilize electronic page production.

• Implemented Web site creation/production to HTML, PDF, and CGI using various imaging and Web authoring applications.
• Managing Editor/Production Editor of the online publication DesertUSA Magazine .
• In addition to traditional editorial and production responsibilities, I copyedited, wrote, and photographed, as well as supervised editorial, technical, scientific, and production staff.
• Edited "The Digital Desert," an online monthly newsletter.
• Maintained Ethernet, ISDN communications, ISP connection; installed and maintained PC and Macintosh hardware and software; maintained imagesetter and film processor.
• Responsible for management of Web and digital prepress production including scheduling, organization, staff assignments, 4-color film output, and customer interface.
• Supervised programmers, Web and digital prepress production personnel.

• Responsible for coordinating and managing the production of technical books and textbooks from manuscript through 4-color, digitally imposed film.
• Directed the schedule and activities of in-house production departments: design, composition, proofreading, color scanning, electronic illustration, image setter film output.
• Supervised coordinators, expediters, production, and prepress personnel including, hiring, firing, and reviews.
• Acted as interface between publishers and internal production departments requiring creation and maintenance of schedules, submission of bids and quotes, communication and resolution of technical, billing, and quality issues.

• Responsible for overall editorial management of this monthly, 4-color magazine, including story concepts and assignments, folio size, imposition, color use, and quality control.
• Responsible for day-to-day business management coordinating the activities of in-house office and editorial staff, as well as designers, contributing writers and artists, as well as all vendors associated with creation, production, and distribution.
• Created budgets and supervised bookkeeping, advertising, and circulation.
• Converted the mechanical production procedures used for 27 years at this magazine to DOS- and Windows-based Ventura Publisher editorial department and Macintosh PageMaker and QuarkXPress advertising department , initiating electronic page production.
• Acquired, assembled, installed, and maintained the requisite hardware and software for office bookkeeping and database maintenance, editorial electronic page composition, and color prepress.
• Installed production department Macintosh network.
• Performed standard editing, writing, and production tasks including photo selection, sizing and cropping, page design and layout, copyediting, mechanical and electronic paste-up, creation of digital files for 4-color output to film.

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OBJECTIVE

• Participating in all phases of the software development life cycle, especially working with clients and technical groups to devise release process models and project plans, and write functional design and business requirements documents.
• Managing and participating in documentation projects, especially authoring, reviewing, editing, and producing technical or end user content, online help, reference guides, implementation and operations documents, collateral marketing and strategy brochures, release notes, data sheets, and product overviews and training tutorials and curricula.

• Create, edit, and maintain technical implementation and training documentation for Financial, HRMS and PSA software applications.
• Create, edit, and maintain procedural user and application documentation.
• Write, edit, produce, and maintain on-line documentation.
• Create, edit, and maintain installation documentation for test cycle audits per software development and QA build calendar.
• Collaborate with instructional designers to design, develop, and deliver end-user training curriculum and class materials for training module presentation.
• Develop documentation project plans, documentation impact analyses and documentation scope.
• Collaborate with programmers and other subject matter experts to collect and interpret input from strategy, marketing, IT or other departments ensuring accuracy and completeness of technical documentation.
• Research and evaluate documentation tools and methods; document and improve documentation processes.
• Provide presentations and training to department and intra-company group personnel. Train and mentor junior level writers and provide informational assistance on an ongoing basis.

• Analyze and evaluate functional retail and restaurant/cafe operations and researching, recommending, and implementing alternative systems, software, hardware or business process solutions for cost efficiencies.
• Create, develop and edit requirements documents for software and hardware configuration and implementation.
• Create and develop training needs assessment and develop and deliver train-the-trainer modules.
• Final project assignment was to analyze costs and inefficiencies with mail order operations, which resulted in streamlined processes that effectively reduced personnel requirements by 1.3 FTE, enhanced software programs and integrations, and increased customer service by reducing processing time, netting an overall 45000/year reduction in costs in the first full year after transition.

• Managed bookstore/cafe startup project from renovation/construction to limited opening, through expansion and full retail operations over three and a half years.
• Collaborated with principals to plan and develop the design and configuration of the physical store and cafes, working with architects, contractors, equipment and systems vendors, marketing consultants and property development group to convert historic warehouse space to a 35000sf retail outlet with adjoining residential lofts.
• Responsible for all personnel management and training of bookstore and caf staff, for ensuring quality customer services and for overseeing the day-to-day bookstore and cafe business operations.
• Supervised staff of 70, including: buyers, assistant managers, floor managers, caf operations staff, computer operators and other back office functional staff.
• Responsible for the oversight of and analysis and reporting of the budgetary and financial aspects of the retail cost/revenue center, managing inventory levels, and working directly with vendors and consultants to purchase and promote inventory and services.

• Provide onsite implementation consulting, installation and training services from system configuration through testing, training and production.
• Provide onsite and remote network management, administration, installation, repair, and maintenance services to clients.
• Create, develop and maintain user continuing education training modules curriculum. Manage seminar, workshop and client user meeting tradeshow events.
• Create, develop and edit requirements documents for software and hardware configuration and implementation.
• Maintain entire end user documentation set for Point-Of-Sale, database inventory management, order management, mail order management, receiving, and retail accounting applications.

• Responsible for managing the organization s overall internal information technology architecture and systems
• Responsible for the day-to-day management of the organization s information systems, including databases, operating systems, networks, technical support, and PC and server maintenance.
• Create, develop and edit requirements documents for software and hardware configuration and implementation.
• Create and develop training modules and provide new-hire and continuing education training modules to management and staff.
• Supervise the IS staff, including the network administration, database administration, PC support and tech support specialists, and programmer.
• Responsible for the budgetary and financial aspects of running the IS group, and interface with vendors and consultants to purchase hardware, software, and services.

• Arbortext EpicEditor
• Documentum
• Microsoft Office
• Word, Excel, PowerPoint, Outlook, PhotoEditor
• Visio
• Lotus Notes
• Microsoft FrontPage
• Microsoft Project
• Microsoft Access
• Macromedia Dreamweaver
• Allaire Homesite
• Adobe Framemaker
• Adobe Acrobat
• Adobe Photoshop
• Techsmith SnagIt
• Quark
• Relational Databases
• TechnoSoft
• Windows/Windows NT Unix
• C
• HTML
• XML
• POSIX
• COBOL
• SQL

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