Samples represents that of an actual working technical professional found on the WEB and modified to protect the privacy of these professionals. Human names, company names, colleges, software product names are intentionally made up.

SYSTEMS ANALYST

 

Main page

EXPERIENCE

Provide systems consulting services including project planning and management, systems analysis and design including requirements definition, user support activities, testing and documentation. Areas of expertise include global telecommunications network billing and auditing systems, financial and human resource systems, and other airline systems on mainframe and workstation platforms.

Primary customer has been a major airline headquartered near O Hare Airport. As an expert in global telecommunications billing and distribution systems, completed development of new billing distribution system using Microsoft Access 97, reducing invoice processing time from 21 to 3 days. Project activities included project planning and tracking, systems design, development, testing and documentation. Trained airline IT/Finance personnel in business knowledge, system use and maintenance. Upon completion of system development, provided assistance with monthly processing.

Project Manager-United Airlines/SITA: 01/99-09/99

Managed transition of processing and distribution of monthly Soci t Internationale de T l communications A ronautiques "SITA" telecommunications invoice to United Airlines/Information Systems Division "UA/ISD" personnel. Responsibilities included invoice processing, personnel training, interface with United Airlines, SITA, and Galileo for migration activities. Responsible for project management, design and development of conversion of existing SITA Billing Distribution System from dBase V to Access 97.

Senior Development Specialist: 07/98-02/99

Completed monthly production, ad hoc programming, reporting and analysis supporting subscriber marketing and finance. Provided mainframe and personal computer programming support necessary to accomplish development projects. Identified and implemented schedule and processing improvements to significantly reduce time to complete assigned work.

Manager, Telecom Auditing and Distribution: 03/97-12/97

Managed staff of analysts responsible for processing all telecommunications invoices for United Airlines and Apollo Travel Services UA subsidiary purchased by Galileo International 07/97 . Handled over 2500 invoices per month and multi-million+ dollars annually in purchased telecom and related equipment maintenance services for U.S. and international voice, data, private line and switched services, frame relay, X.25 and videoconferencing. Identified and recovered several million dollars in vendor billing errors. Implemented improvements in efficiency of invoice processing and provided better management forecasting reports for telecom expenditures.

SITA Administrator/Senior Technical Analyst: 11/92-06/98

Responsible for processing, distribution and auditing of monthly international telecommunications invoice totaling several million dollars annually. Reengineered invoice processing resulting in the identification of overcharges and greatly improved service to users. Refunds received during 1994-1997 of over 2 million. Significantly Improved management reporting of network costs for UA, ATS and GI. Award winner for past three years.

Team Leader: 01/91-10/92

Responsible for two teams: First team of data processing professionals supported HR and Finance departments including maintenance and enhancements to Dun & Bradstreet Software s HR:M, AR:M, AP/PO:M, GL:M and other internally developed mainframe and PC systems. Second team developed invoice management system using HURON Amdahl . Project planning and organization; day-to-day team direction; user management liaison; high-level and detailed systems design; and requirement definition. Manager s alternate.

HR/Payroll Team Leader: 12/89-12/90

Implementation of Dun & Bradstreet Software s HR:M payroll/personnel system. As project manager, established and maintained all project plans; served as primary contact with outside vendors/consulting firms; and led team of analysts/consultants. Handled all personnel issues; worked with clients in HR and accounting/payroll to identify project-related goals; participated in long range systems planning activities. System successfully cutover on schedule.

Project Leader: 01/88-01/89

Responsible for all employee-related systems production support including maintenance and new development of PC and mainframe systems. Managed team on multiple projects including liaison with internal users and outside vendors. Participated in design of new Payroll/HR system.

Principal user contact for analysis, design and development of new airline pilot training scheduling and records systems using IDMS/ADS/O, COBOL, FOCUS and CULPRIT. Acquired in-depth knowledge of pilot training procedures, scheduling methods and maintenance of training records. Planned and directed all user activities including testing and training. Team leader for development of international cash disbursements system using ORACLE for overseas UA offices. Conducted analysis, design and testing activities for payroll and marketing fares pricing systems; developed two payroll applications.

DE PAUL UNIVERSITY, BA/Business Administration. Emphasis on Data Processing and Accounting. "A" average.

• Excellent organization skills
• Skilled at team building and development
• Successfully manages multiple projects simultaneously
• Knowledgeable in project management and planning for complete project lifecycle
• Extensive use of structured techniques for analysis and design
• Experienced in system testing, conversion, implementation and quality assurance
• Designed several large, complex mainframe systems using COBOL, CICS, VSAM, IDMS/ADS/O
• Developed and implemented numerous PC-based systems using various PC languages: Microsoft Access 97, dBase V for DOS, dBase III+, LOTUS 1-2-3, DATAEASE
• Experienced with TSO/ISPF, PANVALET, and FOCUS in large scale multiple IBM CPU environments as well as other PC software including WIN/95, WIN/98, Excel, Word, etc.

Up

QUALIFICATIONS

• Managed up to 6 staff and mentored technical teams in a cooperative unified spirit.
• Excellent analytical skills coupled with excellent oral, written, and presentation skills.
• Elicited Requirements, designed, and developed profitable advanced information systems.
• Developed customer relations and expanded new business while maintaining repeat business.
• Problem solving certified at the top 3 of college graduates applying to US graduate schools.

I have demonstrated the creative, technical, management, leadership, and interpersonal skills required to design and develop advanced information systems. Experienced in every phase of the system development life-cycle, I have utilized over eighty system development tools on more than two dozen hardware platforms.

EXPERIENCE:

For the Hashemite Kingdom of Jordan, conducted a User Needs Assessment and designed four alternative MIS architectures to satisfy the needs of 8600 employees.The MISs focus on Decision Makers and their collaborative information needs. Migration plans to tightly coupled Client-Server configurations were proposed and accepted.

Assisted in the requirements analysis, alternative architecture design analysis, cost/benefit analysis, and lifecycle cost estimate for the FAA s real-time 20 megabyte per day National Operational Data Archive NODA . For SAIC and the FAA, built a working prototype Environmental Impact Noise Model that streamlines noise levels calculations.

For the US Army, developed "best effective use" options for the base closure of Jefferson Proving Ground. The Project focused on community economic and social needs and for the safe but cost effective remediation required. Assisted in a DOD MAISRC cost analysis 700 million for the Army Corps of Engineers. Major contribution to the Feasibility and Cost Analysis for DOD s consolidation of the PX/BX/MX Information Systems into a single MIS.

Managed a six person team that converted SECRET Trident missile launch and flight testing software for the US Navy and John s Hopkins Applied Physics Lab. Evaluated CASE tools and Rapid Prototyping formal software development methodologies. Repaired and greatly enhanced a Capacity Planning model. Converted, maintained, extended, and optimized up to1200 the Naval Officer Personnel System tracking the Navy s 75,000 officers.

Extensively researched and developed a 120-module APL code and data object reuse database system for the US Postal Service. This system permitted the retrieval and erasure of large APL workspace objects in order to remain within the 640KB memory limitations of the 80286 computers. The system centrally organizes code and data objects developed over many years by many users. The system also acts as a "chain of custody" tool to revisit and explain past decisions. Developed additional software tools to populate the object repository.

Senior Systems Analyst - New Business Developer Developed marketing leads, wrote winning proposals, and developed schedules and budgets. Integrated PC based business systems and also 25 to 50 million dollars federal government COTS hardware, software, and service procurements. Developed IBM PC utilities in Assembler and C using hardware BIOS interrupts. Optimized IBM PCs inexpensively. Researched, developed, and tested a Stock Market Technical Analysis Trading System.

Converted and documented a SECRET 75 module Assembler and FORTRAN Army chemical wargame model. Prototyped a Submarine Overhaul Scheduling System to reduce maintenance while increasing fleet availability.

For a proposed Information Utility, performed marketing studies, collected financial data, and then conducted Break Even Analysis, Return On Investment, Forecasted Revenues and Operating Expenses, and other studies for financial planning. Later analyzed the thinking styles of probable system users to developed rapid prototypes of user interfaces for Stock Market forecasting and statistical data dissemination Information Utilities.

Identified user s needs and financial constraints and then developed an appropriate Project Tracking System for the US Synthetic Fuels Corporation to oversee their management of five billion dollars in corporate loan guarantees. Was competitively awarded a contract to deliver the corporation s accounting system and staff training.

Conducted an extensive User Needs Assessment to develop Financial-Actuarial Supplemental Security Income SSI model used quarterly in Congressional testimony by the Social Security Administration. Provided expert technical assistance to clients in their efforts to solve problems involving general algorithmic development, APL, BASIC, COBOL, FORTRAN, PL/I, SPSS, SAS, IBM Utilities, TSO, WYLBUR, VSAM, and SYSTEM 2000.

Forecast US energy consumption with the Industrial Sector Technology Use Model 30 engineering technologies using 10 fuels . Repaired and enhanced the 400 APL module system and created its documentation. Executed the model and presented interpretive policy reports to the Department of Energy. Modified the payroll system.

Provided SAS, SPSS, and BMD statistical analysis services to University of Maryland professors and Ph.D. candidates. Designed and programmed real-time systems in FORTRAN II and Assembler on a DEC PDP-8L to control and statistically analyze multiple experiments. Organized and analyzed electric and gas consumption, weather, and sociological data for a price-elasticity study for the New York State Rate Commission. Organized and statistically analyzed hospital emergency room personal injury data for the Consumer Product Safety Commission.

Conducted User Needs Assessments and developed codebooks and coding forms. Graphically summarized the environmental and biological data. Developed an E-MAIL system. Designed and developed database and statistical application software for research and academic programs. Designed and developed a system to conduct the statistical analysis of US Census household data. Debugged and documented PAX, an image processing package.

MS, Information Systems, George Mason University, 1990
BS, 36 semester credit concentrations in Computer Science, Chemistry, Psychology, and History University of the State of New York, 1980
Certified Quality Analyst, Quality Assurance Institute, Jacksonville, Florida, 1990
Certified in Hazardous Materials Incident Response Operations, US EPA, 1992

Graduate school and current study of the Unified Modeling Language UML with Rational Rose.
Extensive Work Samples provided upon request.

Up

Greetings and Good Day,

I am a seasoned professional looking for challenging opportunities in the Information Technology arena. I have excellent analytical and problem resolution skills, superior team building and motivational skills. I subscribe and review most industry standards publications. I have the outstanding ability to predict or foresee potential problems and avenues for new business opportunities. I also have the ability to bring proven strategies to the table - yet am flexible enough to recognize viable alternatives available for business practices required in successful process implementation and deployment activities.

I have over 15 years of experience in the Information Technology Industry. I have worked as a Sr. Analyst, Project Leader, Technical Project Manager, Business Analyst, Systems Engineer, Computer Specialist, Systems Analyst, and Applications Analyst for the major Automotive, Utility, Health care, Communication and Federal Government agencies/industries.

I have written to various documentation standards to include Federal Government, Utilities, Banking and manufacturing. I have prepared Cost Benefit Analysis, Mission Needs Statements, Feasibility Studies, Functional Requirements documents, and SDLC documentation. I have also created derivatives of these documents to satisfy individual contract needs.

I have worked and managed a number of contracts in both the Federal Government and private sector environments. As an independent consultant, I have worked with a number of small companies and local governments to produce/enhance/define requirements for office automation and budgetary Accounting systems. In the federal sector, I have worked/managed several projects in the personnel/payroll automation and tracking systems.

I have extensive experience in full life-cycle development, user interface, and systems implementation. With few exceptions, I have assembled winning teams, of varied skills to ensure total systems development, acceptance and deployment in the user community. I also maintain a familiarity with several automated PM tools.

Always looking for new opportunities to help build and/or support mission objectives.

Willing to relocate, able to travel up to 75 .

Respectfully Yours,
Deborah Emerson

Employment History:

Designed and developed basic web pages for internal documentation support, which were linked by keyword to standard AMC document templates. Designed a new template specifically for Regression Testing event captures. Worked with Customer and PTG to review production problems with current GDS system. Developed an Application Improvement Testing Approach diagram to support maintenance issues. Developed a Testing Strategies process flow diagram to facilitate quality issues within maintenance programming tasks. Represented team in 6-Sigma project to reduce software defects, SQA, and CMM project practices. Represented team in 6-Sigma project to reduce software defects, SQA, and CMM project practices. Created and presented PowerPoint presentations to team members to instruct them how to complete the required documentation templates.

Identified the current state baseline vehicle recall procedures for North American, European, Asia-Pacific New Markets and Ford Affiliate markets. Developed support diagrams and documentation to support the new development. Assisted in the execution of JAD/RAPID sessions to bring together the Ford Affiliate members from the UK, Japan, Australia, Mexico and Venezuela to identify recall issues and concerns requiring resolution for an automated, globalized, Vehicle Recall Systems.

Assigned to the ISO Year 2000 project. Developed and prepared Y2K Project Guidelines. Assessed and selected Tools to support conversion efforts, and established training procedures for the use of the selected tools. Developed documentation templates used to obtain certification for the testing requirements. Created a testing requirement diagram which, showed the type of testing end-to-end, regression, unit, system, application, etc. required at each phase of the Y2K transition project. DTE Project Manager said that no one had ever taken the time to produce this type of process flow diagram. The document was widely circulated among the project team members. Reviewed hardware and software platform structures, identified mission criticality, determined feasibility of conducting in-house remediation vs. off-shore factory selection for the code change requirements. Developed requirements for code change standards.

Assigned to the Process and Tools group. Responsible for researching the YR 2000 tools needed to convert legacy systems to satisfy corporate mandates. Prepared and presented PowerPoint classroom materials for the use of selected tools and assisted in the definition and instruction of conversion standards.

Functioned as a multitasked Project Leader. Prepared a of the Scope of Work which identified the Corporate I/S required systems to support BCBSUW. Prepared the design document for system enhancements. Prepared and presented those requirements using PowerPoint slides, to BCBSUW and BCBSSC during JAD sessions. Attended requirements gathering work sessions used to identify technical support services for the BCBSUW contract. Prepared materials for a Federal Government related contract with TRIWEST health services.

Performed systems analysis and testing for the Financial Information Systems component of the small and middle markets family of services. Responsibilities included the monitoring system testing, creating test data, providing guidance to junior team members, and conducting interviews with customers and UTA groups for testing requirements and expected results. Attended staff meetings and occasional site visits to determine system functional requirements.

Performed database design, systems maintenance, proposal writing and presentation graphics. Prepared Functional Requirements Documents to redesign two IDMS legacy systems into a DATACOM DB environment. Provided technical support for systems enhancements and data validation procedures for the legacy systems.

Functioned as a multitasked Project Manager at the US Customs Service. Responsible for day-to-day contract monitoring, personnel reviews, hiring, and terminations. Prepared a Functional Design Document for programming the Asset Information Management System AIMS Security Module. Responsible for problem resolution with sub-contractor personnel, daily interfacing with USCS Program Managers and weekly or as-required meetings with the USCS Director of the Office of Management Systems. Managed a contract staffing group of 40-45 professional analysts, programmer and documentation specialists. Provided the Project Management interfaces for five sub-contracting companies.

Assisted in the troubleshooting and correction of several COBOL, JCL and production control problems. Successfully corrected, enhanced and streamlined these procedures which resulted in the turning around of this troubled project. Remained on-call to assist in technical problems and questions for current production systems and system design considerations.

Functioned as a project leader for the Objective Logistic System OLS library development system. Worked to develop a System Requirement Specifications document to automate the library system until contract was canceled due to protest.

Functioned as a multitask Project Manager on the Army National Guard Project. Successfully turned around a failing project, which had received a stop work order prior to her assuming control. Within six months of concentrated effort, the project was turned around. Submitted an approved work proposal for an additional 1.5 million dollars in software development T&M . Identified and enforced software development and modification standards. Established guidelines to consolidate production control libraries. Created tighter controls for moving programs into and out of this library. Implemented quality control procedures for systems testing and acceptance. Improved morale and working relationships between project team members. Established a workable delivery schedules and ensured that deadlines were met. Regained customer confidence in project staff. Tripled the technical support staffing level.

Up

Innovative IS/IT professional with important record of accomplishments. Possessing strong analytical and reasoning skills. Able to solve problems in tight deadline environments.

• Developed pension management systems for use by 225,000 plan participants.
• Migrated pension and money management systems from standalone to client server systems.
• Founded and managed Soft-Binary Systems Corp., a systems integrator and software developer
• Founded and managed MBS Power Systems Corp., building UPS systems for industrial and IT users.
• Expanded annual sales of MBS Power/Soft-Binary Systems from 28k 1984 to 2.4M 1994 .
• Sold 750,000 UPS products to Merck for LAN infrastructure project, saving client 1.25M.
• Uncovered flaws in competitors products resulting in 2.14M hardware and service sale to NYNEX.
• Developed IT outsourcing services for American Express for > 1M in services and hardware sales.
• Designed solution for COMEX to protect exchange floor based systems. Sales > 500k.
• Designed and built IS system to administer rental properties for Catholic Charities, linking 17 sites.
• Developed IT services and software for the magazine publishing industry. Sales > 1M.

PROFESSIONAL EXPERIENCE

• Provided system development and support services for two client engagements.
• Managed five development teams, 25 developers amongst the Sybase/Powerbuilder, Java, TALX, calc and print teams . Liaised with one QA team, four business admin teams, one DBA team, and two engagement partners.
• Developed and coordinated testing plans with the business admin teams for IST.
• Managed on-going processing procedures to fulfill client deliverables. Resolved problems from other team members.
• Maintained documentation, processing notes and detailed functional specs for all interfaces and procedures.
• Maintained on-going data operations for Sybase and DB2 ES9000 databases.
• Completed special projects, adhoc data loads, extracts and queries.

• Performed trading floor end-user support. Troubleshot and resolved market data service problems. Liaised between traders and external vendors to satisfy technology requests and resolve issues.
• Identified IT solutions for business needs. Researched and evaluated new technology products by testing prototypes to ensure they meet end user needs and functional requirements.
• Troubleshot and resolved equipment failures, desktop software problems, and network outages.
• Suggested and implemented migration of market data services from leased lines to IP, reducing costs by 48k/year.
• Suggested converting fund accounting system from Cobol on DG minicomputer to NetWare LAN resulting in hardware lease savings of 22k/year.
• Maintained market data, hardware, software, Telco circuit, and inventory.

• Recruited, trained and supervised staff of six.
• Designed, built and administered LAN/WAN implementations for diverse clientele including Ziff-Davis, Conde Nast, Family Media, Catholic Charities, American Express, First Data Corp, Novo-Nordisk, and Phillips Janson P.A.
• Developed turnkey database and spreadsheet systems using FoxBASE for diverse clientele including Changing Homes Publishing, Family Media, BarLor Cosmetics, ToyMax, and Award Packaging.
• Provided pre-sales engineering and technical support at customer sites. Coordinated services with client s staff to ensure successful project completion.
• Designed and implemented customized power protection solution for COMEX. Sales > 500k.
• Awarded 2.14M subcontract from NYNEX for 268 site power protection solution.

• Developed financial module enhancements in RPG2 running on IBM S34.
• Supported four client firms, including management, end users, hardware and OS.

• Market Data Bloomberg, Instinet, AT Financial, S&P Comstock, TIBCO, First Call

• QA UAT, Regression Testing, Test Data Creation, IST
  Methodologies Full Lifecycle
  Documentation BRD, scope of work, business case, users guide

• Languages C, Transact/SQL, Cobol, xBase
  Databases Sybase ASE V11.x, 12, Sybase Replication Agents, Embarcadero RapidSQL, bcp

• Win Apps MS Office 2000, Visio, Acrobat
  Linux Apps OpenOffice 1.0, gnucash, gnumeric, Opera 6.02, RPM, Nautilus, Shell Scripts
  Utilities WinSCP, Ghost, WinZIP, Norton

• DataComm SecureCRT 3.4, Opera 6.04, Hummingbird FTP/telnet, PCAnywhere
  Networking Mixed environments consisting of NetWare, NT, UNIX/LINUX and SNA
  OS HPUX, Linux , Windows NT/2000, NetWare 3.x

• Servers HP and Compaq NetServers
  LAN HP & 3Com switches, Cisco 16xx,25xx Routers, LinkSys 802.11b Routers
  Data Storage SAN, RAID, JBOD, DAT, DLT, Ultrium, AVX, SCSI, ATA/IDE

Bachelor of Science Computer Science Union College, Schenectady, NY
Minor in Mathematics

Up

A results-driven systems analyst/developer with extensive experience in application development and IT system integration in an automated manufacturing environment. Familiarity with business processes and proven abilities in negotiating with third-party vendors/contractors, coordinating diverse team members, and servicing internal customers.

• Extensive experience in project initiation, conceptual design, requirements definition, database design/modeling, system/programming specifications and documentation, quality assurance/system testing, and implementation;
• Extensive experience in shop floor data collection systems involving applications of barcode technology;
• Theoretical and applied knowledge of ERP/MRP II/DRP Systems key involvement in the implementation of JD Edwards ERP, AMAPS MRP II, and Distribution Resource Planning Systems .

PROFESSIONAL EXPERIENCE

• LAN Hardware and Software Integration/Installation

  Provided complete local area network installation including sourcing and configuration of server/workstations, physical cabling, business accounting system conversion and implementation, and staff training.

• Web Development and Data Base Applications

  Developed/maintained websites using HTML and developed a contact management/tracking database application under Microsoft Access managing 30,000-plus contact list.

• Mainframe COBOL Program Development

  Provided COBOL program development/maintenance for a tele-communications company under an IBM S/390 System, OS environment; proficient in JCL.

• Project Leader/System Developer, Production Reporting System

  Provided the system design, programming, and implementation of a production reporting system that utilizes barcodes on shipping cases to automate the printing of pallet tickets, bill of lading, and daily finished goods production report, eliminating one shipping attendant per shift at the shipping dock operation.

• System Developer, Master Scheduling/Capacity Planning System

  Provided the conceptual design, data mapping, and programming specifications for a LAN-based master scheduling and production capacity planning/simulation tool utilizing sales forecasts and production work orders extracted from the JD Edwards manufacturing module; system was written under PowerBuilder, database resided on a Microsoft SQL Server.

• Project Leader, Central Printing System

  One of two principals in the design, system specifications, and implementation of a plant-wide LAN-based printing system that utilizes barcode technology to print the Lot Code and Expiry Date on finished goods product shipping cases.

• System Developer, Shop Floor Data Collection Pilot Project

  Provided the conceptual design, database modeling, equipment selection, and programming specifications for a pilot data collection system utilizing shop floor data terminals barcode technology to capture production data and material component issues against manufacturing work orders.

• Project Leader, Project Cost Tracking System

  Provided the requirements definition, system/database design, and programming specifications for a LAN-based project cost tracking system programmed using Microsoft Access achieving a one-year project payback.

• Project Leader, Computerized Maintenance Management System

  Provided the implementation/system support to the plant maintenance crew in the inventory management/purchasing of over 10,000 repair parts and preventive maintenance programme.

• Project Engineer, Building Security/Video Surveillance System

  Implemented a LAN-based building security system utilizing bar-coded badge card readers at entry/exit points and 16-camera video surveillance system.

• Project Leader, Year 2000 Project

  Assessed all Y2K inventory items and performed location-wide certification of date-dependent manufacturing, Information Technology, Quality Assurance, and building facilities equipment and components.

• Location IT and LAN Administrator

  Managed the group responsible for the hardware/software sourcing and maintenance of all LAN and computer equipment/peripherals and helpdesk support for a 100+ user-base Windows NT LAN installation.

• MIS Project Leader, Corporate MRP II and DRP Implementation

  Prior to 1988, managed the group analysts and programmers responsible for the software installation and system integration of an MRP II Manufacturing Resource Planning and DRP Distribution Resource Planning systems.

Bachelor of Science in Mechanical Engineering

Various JD Edwards Enterprise system modules; Oliver Wight 5-day MRP II Course; various Purchasing, Production, and Inventory Management training courses under CAPICS program .

• PeopleSoft PeopleTools Vn 8.1 Course, PeopleSoft Singapore, April 2001
• CISCO Network Associate Certification Course CCNA , September 2000
• Java Programming Course Level I,Mark=A , Centennial College, August 2000
• Visual Basic Programming Course Level I,Mark=A+ , Centennial College, May 2000
• SQL/PowerBuilder Programming Course, Sybase Education Centre, May 1997

Windows NT and Novell LAN architecture/hardware components, IBM PC-compatible personal computers, peripherals, Ethernet and Token Ring LAN topologies. Familiarity with Cisco routers and Programmable Logic Controllers.

Windows NT and Novell Network Operating Systems, Databases MS SQL Server and Access , Windows 98/2000; Microsoft Project, Microsoft Office Suite Word, Excel, PowerPoint , and Microsoft Access; DOS, VISIO; Mainframe COBOL/JCL; familiarity with PowerBuilder, Visual Studio 6.0 and IIS Development Environment, Visual Basic/Java HTML scripting, Active Server Pages, and Java programming languages.

Up