PORTNOV
Cancellation and Withdrawal Policies
Any written contract or agreement signed by a prospective student is not operative until the student attends the first class or session of instruction.
A student has a right to cancel the Enrollment Agreement with the School, withdraw from a course at any time, and receive a refund (see REFUND POLICY) by providing a written Request for Cancellation/Withdrawal and Refund to:
Director. Portnov Computer School.
4970 El Camino Real # 110, Los Altos, CA 94022
For the purpose of sending refunds in timely manner, the date of withdrawal is determined as the date when the School receives the Request for Cancellation/Withdrawal and Refund.
For the purpose of calculating the percentage of tuition received, the date of withdrawal is determined as follows:
- a) If the student delivers the Request for Cancellation/Withdrawal and Refund to the School in person (or with a help of a relative, friend, etc.) prior to or on the first day of instruction, the date of withdrawal is the date of signing the Request.
- b) If the student signs the Request for Cancellation/Withdrawal and Refund prior to or on the first day of instruction, mails it to the School, and the letter with enclosed Request is postmarked within two business days from the date of signing, the date of withdrawal is the date of signing the Request; if the letter with enclosed Request is not postmarked within two business days from the date of signing, the date of withdrawal is the date the letter was postmarked.
- c) If the student has enrolled in a course but never attended the course, the date of withdrawal is the first day of instruction.
- d) If the student delivers the Request for Cancellation/Withdrawal and Refund to the School in person (or with a help of a relative, friend, etc.) within one week following the date he/she last attended the course, the date of withdrawal is the date of last attendance of the course.
- e) If the student mails the Request for Cancellation/Withdrawal and Refund to the School, and the letter with enclosed Request is postmarked within one week following the date he/she last attended the course, the date of withdrawal is the date of last attendance of the course; if the letter with enclosed Request is not postmarked within one week from the date of the last attendance of the course, the date of withdrawal is the date the School receives the letter with enclosed Request.
If the student is unable (due to illness or other reasons) to notify the School on timely basis of the decision or necessity to cancel or withdraw, the student or his/her authorized representative is supposed to contact the School as soon as it becomes possible, and to discuss the issue with the Director of the School or Director of Education.